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NPS
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San Miguel
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About San Miguel's Brand
San Miguel Corporation is engaged in the production, processing and marketing of beverage, food and packaging products, power generation and distribution, mining, fuel and oil, infrastructure, telecommunications & management & development of real estate.
Brand at a Glance
60%
Customer Loyalty
3.5/5
Product Quality
2.9/5
Pricing
3.1/5
Customer Service
San Miguel NPS
San Miguel's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether San Miguel's customers would recommend using the product based on a scale of -100 to 100.
San Miguel Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
San Miguel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 0 | Nov 2022 | 0 |
Aug 2023 -50 | Aug 2023 | -50 |
Nov 2023 0 | Nov 2023 | 0 |
Jan 2024 25 | Jan 2024 | 25 |
Aug 2025 0 | Aug 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
San Miguel Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of San Miguel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
San Miguel Product Quality
3.5/5
San Miguel has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock San Miguel's overall Product Quality score rated by its users and customers.
San Miguel Product Information
San Miguel’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- www.sanmiguel.com.ph
- Company Size
- 10,000+ Employees
San Miguel Pricing
San Miguel ROI & Value For Money
2.9/5
San Miguel has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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San Miguel Customer Satisfaction (CSAT)
San Miguel Customer Satisfaction (CSAT) Score
75 / 100
San Miguel has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
San Miguel Customer Service
3.1/5
San Miguel has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About San Miguel's Customer Service
Address
40 San Miguel Avenue, Mandaluyong, 1550
Website
www.sanmiguel.com.ph
Phone Number
7
