0
NPS
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San Miguel Brewery
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About San Miguel Brewery's Brand
Provider of beverage products. The company provides alcoholic drinks like beer, wine under San Miguel Pale Pilsen, Red Horse, San Mig Light and five other affiliated brands.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
San Miguel Brewery NPS
San Miguel Brewery's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether San Miguel Brewery's customers would recommend using the product based on a scale of -100 to 100.
San Miguel Brewery Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
San Miguel Brewery NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
May 2023 0 | May 2023 | 0 |
Dec 2023 0 | Dec 2023 | 0 |
Jan 2024 0 | Jan 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
San Miguel Brewery Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of San Miguel Brewery users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
San Miguel Brewery Product Quality
4/5
San Miguel Brewery has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock San Miguel Brewery's overall Product Quality score rated by its users and customers.
San Miguel Brewery Product Information
San Miguel Brewery’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- sanmiguelbrewery.com.ph
- Company Size
- 1,001-5,000 Employees
San Miguel Brewery Pricing
San Miguel Brewery ROI & Value For Money
5/5
San Miguel Brewery has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock San Miguel Brewery's overall ROI score rated by its users and customers.
San Miguel Brewery Customer Satisfaction (CSAT)
San Miguel Brewery Customer Satisfaction (CSAT) Score
100 / 100
San Miguel Brewery has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
San Miguel Brewery Customer Service
5/5
San Miguel Brewery has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock San Miguel Brewery's overall Customer Service score rated by its users and customers.
About San Miguel Brewery's Customer Service
Address
San Miguel Avenue, Mandaluyong,
Website
sanmiguelbrewery.com.ph
Consumer vs. Employees
San Miguel Brewery scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of San Miguel Brewery would recommend the brand to a friend. ENPS measures how likely San Miguel Brewery employees would recommend working at San Miguel Brewery to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
