50
NPS
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San Miguel Pure Foods
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About San Miguel Pure Foods' Brand
Provider of food products and services for individual and food service customers in the Philippines and internationally. The company offers breeding, contract growing, processing and marketing of chicken, pork and beef to the manufacture of refrigerated, canned and ready-to-cook meat products, butter, cheese, margarine, oils and fats, as well as animal and aquatic feeds.
Brand at a Glance
89%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
San Miguel Pure Foods NPS
San Miguel Pure Foods's Net Promoter Score (NPS) is a 50 with 70% Promoters, 10% Passives, and 20% Detractors. Net Promoter Score tracks whether San Miguel Pure Foods's customers would recommend using the product based on a scale of -100 to 100.
San Miguel Pure Foods Overall NPS
| 70% | Promoters |
|---|---|
| 10% | Passives |
| 20% | Detractors |
San Miguel Pure Foods NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 66 | Jun 2021 | 66 |
Sep 2021 25 | Sep 2021 | 25 |
Oct 2021 43 | Oct 2021 | 43 |
Nov 2021 55 | Nov 2021 | 55 |
Dec 2021 60 | Dec 2021 | 60 |
Feb 2022 49 | Feb 2022 | 49 |
Sep 2022 54 | Sep 2022 | 54 |
Oct 2022 57 | Oct 2022 | 57 |
Mar 2023 46 | Mar 2023 | 46 |
Feb 2024 49 | Feb 2024 | 49 |
Mar 2024 40 | Mar 2024 | 40 |
Dec 2024 50 | Dec 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
San Miguel Pure Foods NPS by Gender
San Miguel Pure Foods's NPS was rated 57 by Female customers on Comparably.
Female
57
San Miguel Pure Foods's NPS was rated 57 by Female customers on Comparably.
71%
Promoters
15%
Passives
14%
Detractors
Male
N/A
San Miguel Pure Foods's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
San Miguel Pure Foods NPS by Ethnicity
San Miguel Pure Foods's NPS was rated 66 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 66 | Asian or Pacific Islander | 66 |
San Miguel Pure Foods NPS by Age
San Miguel Pure Foods's NPS was rated 61 points by customers ages 18-25 on Comparably.
San Miguel Pure Foods NPS by Usage
San Miguel Pure Foods's NPS was rated the highest by customers who have used San Miguel Pure Foods's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
San Miguel Pure Foods Customer Reviews
Out of the 3 San Miguel Pure Foods customer reviews 3 were positive and 0 were constructive. San Miguel Pure Foods customer reviews reflect that all customers have a favorable experience using the products/services of the company.
San Miguel Pure Foods Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of San Miguel Pure Foods users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
San Miguel Pure Foods Customer Loyalty Score by Gender
San Miguel Pure Foods's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of San Miguel Pure Foods.
Female
100%
Yes
Male
N/A
Yes
San Miguel Pure Foods Customer Loyalty Score by Ethnicity
San Miguel Pure Foods's Customer Loyalty score was rated 85% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of San Miguel Pure Foods.
85
out of 100
Asian or Pacific Islander
San Miguel Pure Foods Customer Loyalty Score by Age
San Miguel Pure Foods's Customer Loyalty score was rated 89% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of San Miguel Pure Foods.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 89% | 18-25 | 89% |
San Miguel Pure Foods Customer Loyalty Score by Usage
San Miguel Pure Foods's Customer Loyalty score was rated the highest by customers who have used San Miguel Pure Foods's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
San Miguel Pure Foods Customer Loyalty Score by Industry
San Miguel Pure Foods's Customer Loyalty score was rated 78% by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
San Miguel Pure Foods Product Quality
4/5
San Miguel Pure Foods has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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San Miguel Pure Foods Product Information
San Miguel Pure Foods’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated San Miguel Pure Foods's product the highest.
- Website
- sanmiguelpurefoods.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into San Miguel Pure Foods Product Quality
San Miguel Pure Foods's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used San Miguel Pure Foods's products/services for 1 to 2 Years.
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Ranked San Miguel Pure Foods Product Quality the Highest
Ranked San Miguel Pure Foods Product Quality the Lowest
San Miguel Pure Foods Product Quality Score by Gender
San Miguel Pure Foods's Product Quality score was rated 4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of San Miguel Pure Foods.
Female
4/5
Male
N/A
San Miguel Pure Foods Product Quality Score by Ethnicity
San Miguel Pure Foods's Product Quality score was rated 3.9 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of San Miguel Pure Foods.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
San Miguel Pure Foods Product Quality Score by Age
San Miguel Pure Foods's Product Quality score was rated 4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of San Miguel Pure Foods.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
San Miguel Pure Foods Product Quality Score by Usage
San Miguel Pure Foods's Product Quality score was rated the highest by customers who have used San Miguel Pure Foods's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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San Miguel Pure Foods Product Quality Score by Industry
San Miguel Pure Foods's Product Quality score was rated 4.7 stars by Accounting industry customers.
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San Miguel Pure Foods Pricing
San Miguel Pure Foods ROI & Value For Money
4/5
San Miguel Pure Foods has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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San Miguel Pure Foods Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into San Miguel Pure Foods ROI
San Miguel Pure Foods's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used San Miguel Pure Foods's products/services for 1 to 2 Years.
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Ranked San Miguel Pure Foods ROI the Highest
Ranked San Miguel Pure Foods ROI the Lowest
San Miguel Pure Foods ROI Score by Gender
San Miguel Pure Foods's ROI score was rated 4.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of San Miguel Pure Foods.
Female
4.1/5
Male
N/A
San Miguel Pure Foods ROI Score by Ethnicity
San Miguel Pure Foods's ROI score was rated 3.8 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of San Miguel Pure Foods.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
San Miguel Pure Foods ROI Score by Age
San Miguel Pure Foods's ROI score was rated 4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of San Miguel Pure Foods.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
San Miguel Pure Foods ROI Score by Usage
San Miguel Pure Foods's ROI score was rated the highest by customers who have used San Miguel Pure Foods's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
San Miguel Pure Foods ROI Score by Industry
San Miguel Pure Foods's ROI score was rated 4.6 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
San Miguel Pure Foods Customer Satisfaction (CSAT)
San Miguel Pure Foods Customer Satisfaction (CSAT) Score
86 / 100
San Miguel Pure Foods has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
36%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into San Miguel Pure Foods Customer Satisfaction
San Miguel Pure Foods's Customer Satisfaction score was rated highest by customers who have used San Miguel Pure Foods's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked San Miguel Pure Foods' Customer Satisfaction.
Ranked San Miguel Pure Foods Customer Satisfaction the Highest
San Miguel Pure Foods Customer Satisfaction Score by Gender
San Miguel Pure Foods's Customer Satisfaction score was rated 80 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of San Miguel Pure Foods.
80 / 100
FemaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
San Miguel Pure Foods Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
San Miguel Pure Foods' Customer Satisfaction (CSAT) score was rated 83% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of San Miguel Pure Foods.
83 / 100
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
0%
San Miguel Pure Foods Customer Satisfaction Score by Age
San Miguel Pure Foods's Customer Satisfaction score was rated 86 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of San Miguel Pure Foods.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 86% |
San Miguel Pure Foods Customer Satisfaction Score by Usage
San Miguel Pure Foods's Customer Satisfaction score was rated 100 points by customers who have used San Miguel Pure Foods's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
San Miguel Pure Foods Customer Satisfaction Score by Industry
San Miguel Pure Foods's Customer Satisfaction score was rated 100 points by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "San Miguel Pure Foods Customer Satisfaction Score by Industry",
"text": "San Miguel Pure Foods's Customer Satisfaction score was rated 100 points by Accounting industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "San Miguel Pure Foods's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}San Miguel Pure Foods Customer Service
4/5
San Miguel Pure Foods has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock San Miguel Pure Foods' overall Customer Service score rated by its users and customers.
About San Miguel Pure Foods's Customer Service
Address
23F The JMT Corporate Condominium, Pasig, 1605
Website
sanmiguelpurefoods.com
Phone Number
7
Quick Insights into San Miguel Pure Foods Customer Service
San Miguel Pure Foods's Customer Service score was rated highest by customers who have used San Miguel Pure Foods's products/services for 2 to 5 Years, and rated lowest by customers who have used San Miguel Pure Foods's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked San Miguel Pure Foods' Customer Service score.
Ranked San Miguel Pure Foods Customer Service the Highest
Ranked San Miguel Pure Foods Customer Service the Lowest
San Miguel Pure Foods Customer Service Score by Gender
San Miguel Pure Foods's Customer Service score was rated 4.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of San Miguel Pure Foods.
Female
4.1/5
Male
N/A
San Miguel Pure Foods Customer Service Score by Ethnicity
San Miguel Pure Foods's Customer Service score was rated 3.9 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of San Miguel Pure Foods.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
San Miguel Pure Foods Customer Service Score by Age
San Miguel Pure Foods's Customer Service score was rated 4.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of San Miguel Pure Foods.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
San Miguel Pure Foods Customer Service Score by Usage
San Miguel Pure Foods's Customer Service score was rated the highest by customers who have used San Miguel Pure Foods's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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San Miguel Pure Foods Customer Service Score by Industry
San Miguel Pure Foods's Customer Service score was rated 4.5 stars by Accounting industry customers.
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Consumer vs. Employees
San Miguel Pure Foods scored a 50 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of San Miguel Pure Foods would recommend the brand to a friend. ENPS measures how likely San Miguel Pure Foods employees would recommend working at San Miguel Pure Foods to a friend.
Net Promoter Score
50
NPS Score
| 70% | Promoters |
|---|---|
| 10% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
