50
NPS
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Sana Commerce
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About Sana Commerce's Brand
Sana delivers B2B e-commerce solutions for Microsoft Dynamics and SAP that help wholesalers, distributors and manufacturers to grow online.
Brand at a Glance
4.1/5
Product Quality
3.7/5
Pricing
5/5
Customer Service
Sana Commerce NPS
Sana Commerce's Net Promoter Score (NPS) is a 50 with 65% Promoters, 20% Passives, and 15% Detractors. Net Promoter Score tracks whether Sana Commerce's customers would recommend using the product based on a scale of -100 to 100.
Sana Commerce Overall NPS
| 65% | Promoters |
|---|---|
| 20% | Passives |
| 15% | Detractors |
Sana Commerce NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 50 | Aug 2020 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sana Commerce NPS by Usage
Sana Commerce's NPS was rated 40 points by customers who have used Sana Commerce's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 40 | 5 to 10 Years | 40 |
Sana Commerce Product Quality
4.1/5
Sana Commerce has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Sana Commerce Product Information
Sana Commerce serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Sana Commerce supports iOS and Web devices and offers products for small, medium, and large sized businesses.
Sana Commerce’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Languages Supported
English
Arabic
Dutch
French
German
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Ukrainian
Swedish
Polish
Danish
Finnish
Hungarian
Norwegian
Product Type
Shopping Cart Software
Point of Sale (POS) Software
eCommerce Software
Order Management Software
Sales Management Software
Sana Commerce Pricing
Sana Commerce ROI & Value For Money
3.7/5
Sana Commerce has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Sana Commerce's overall ROI score rated by its users and customers.
Sana Commerce Pricing Plans
Sana Commerce has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Sana Commerce?
Small Businesses
Medium Businesses
Large Enterprises
Sana Commerce Customer Service
5/5
Sana Commerce has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sana Commerce's overall Customer Service score rated by its users and customers.
About Sana Commerce's Customer Service
Address
Van Nelleweg 1, 3044 BC Netherlands
Website
https://www.sana-commerce.com
Sana Commerce as an Employer
3.5/5
Sana Commerce has a 3.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Sana Commerce scored a 50 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Sana Commerce would recommend the brand to a friend. ENPS measures how likely Sana Commerce employees would recommend working at Sana Commerce to a friend.
Net Promoter Score
50
NPS Score
| 65% | Promoters |
|---|---|
| 20% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
