23
NPS
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Sandals Resorts
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About Sandals Resorts' Brand
Brand at a Glance
81%
Customer Loyalty
3.6/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
Sandals Resorts NPS
Sandals Resorts's Net Promoter Score (NPS) is a 23 with 55% Promoters, 13% Passives, and 32% Detractors. Net Promoter Score tracks whether Sandals Resorts's customers would recommend using the product based on a scale of -100 to 100.
Sandals Resorts Overall NPS
| 55% | Promoters |
|---|---|
| 13% | Passives |
| 32% | Detractors |
Sandals Resorts NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 45 | Apr 2024 | 45 |
May 2024 32 | May 2024 | 32 |
Jun 2024 29 | Jun 2024 | 29 |
Oct 2024 28 | Oct 2024 | 28 |
Nov 2024 17 | Nov 2024 | 17 |
Jan 2025 15 | Jan 2025 | 15 |
Mar 2025 14 | Mar 2025 | 14 |
Apr 2025 13 | Apr 2025 | 13 |
Jun 2025 16 | Jun 2025 | 16 |
Jul 2025 22 | Jul 2025 | 22 |
Sep 2025 22 | Sep 2025 | 22 |
May 2026 24 | May 2026 | 24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sandals Resorts NPS by Gender
Female customers rated Sandals Resorts's NPS 39 points higher than Male customers.
Male
-1
Sandals Resorts's NPS was rated -1 by Male customers on Comparably.
37%
Promoters
25%
Passives
38%
Detractors
Female
38
Sandals Resorts's NPS was rated 38 by Female customers on Comparably.
69%
Promoters
0%
Passives
31%
Detractors
Sandals Resorts NPS by Ethnicity
Sandals Resorts's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 8 | Caucasian | 8 |
African American/Black 66 | African American/Black | 66 |
Sandals Resorts NPS by Age
Sandals Resorts's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sandals Resorts NPS by Usage
Sandals Resorts's NPS was rated the highest by customers who have used Sandals Resorts's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 66 | 2 to 5 Years | 66 |
Over 10 Years 0 | Over 10 Years | 0 |
Sandals Resorts Customer Reviews
Out of the 7 Sandals Resorts customer reviews 5 were positive and 2 were constructive. Sandals Resorts customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Sandals Resorts Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Sandals Resorts users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sandals Resorts Customer Loyalty Score by Gender
Female customers rated Sandals Resorts's Customer Loyalty score 8% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Sandals Resorts.
Male
78%
Yes
Female
86%
Yes
Sandals Resorts Customer Loyalty Score by Ethnicity
Sandals Resorts's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sandals Resorts.
79
out of 100
Caucasian
100
out of 100
African American/Black
Sandals Resorts Customer Loyalty Score by Age
Sandals Resorts's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Sandals Resorts.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
31-35 40% | 31-35 | 40% |
46-50 100% | 46-50 | 100% |
51-55 100% | 51-55 | 100% |
Sandals Resorts Customer Loyalty Score by Usage
Sandals Resorts's Customer Loyalty score was rated the highest by customers who have used Sandals Resorts's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sandals Resorts Customer Loyalty Score by Industry
Sandals Resorts's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Sandals Resorts Product Quality
3.6/5
Sandals Resorts has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Sandals Resorts Product Information
Sandals Resorts’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Sandals Resorts's product the highest. Reviewers from the Tech industry rated Sandals Resorts the lowest at 2.3.
- Website
- http://www.sandals.com
- Company Size
- 201-500 Employees
Quick Insights into Sandals Resorts Product Quality
Sandals Resorts's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers ages 31-35.
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Ranked Sandals Resorts Product Quality the Highest
Ranked Sandals Resorts Product Quality the Lowest
Sandals Resorts Product Quality Score by Gender
Female customers rated Sandals Resorts's Product Quality score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Sandals Resorts.
Male
3.4/5
Female
3.7/5
Sandals Resorts Product Quality Score by Ethnicity
Sandals Resorts's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sandals Resorts.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 4.1 | African American/Black | 4.1 |
Sandals Resorts Product Quality Score by Age
Sandals Resorts's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Sandals Resorts.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
31-35 1.6 | 31-35 | 1.6 |
46-50 4.6 | 46-50 | 4.6 |
51-55 4.6 | 51-55 | 4.6 |
Sandals Resorts Product Quality Score by Usage
Sandals Resorts's Product Quality score was rated the highest by customers who have used Sandals Resorts's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Sandals Resorts Product Quality Score by Industry
Sandals Resorts's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Sandals Resorts Pricing
Sandals Resorts ROI & Value For Money
3.2/5
Sandals Resorts has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Sandals Resorts Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Tech industry think that they had the lowest ROI from Sandals Resorts.
Quick Insights into Sandals Resorts ROI
Sandals Resorts's ROI score was rated highest by customers ages 18-25, and rated lowest by customers ages 31-35.
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Ranked Sandals Resorts ROI the Highest
Ranked Sandals Resorts ROI the Lowest
Sandals Resorts ROI Score by Gender
Female customers rated Sandals Resorts's ROI score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sandals Resorts.
Male
3.3/5
Female
3.5/5
Sandals Resorts ROI Score by Ethnicity
Sandals Resorts's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sandals Resorts.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
African American/Black 4 | African American/Black | 4 |
Sandals Resorts ROI Score by Age
Sandals Resorts's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Sandals Resorts.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.9 | 18-25 | 4.9 |
31-35 1.5 | 31-35 | 1.5 |
46-50 4.5 | 46-50 | 4.5 |
51-55 3.8 | 51-55 | 3.8 |
Sandals Resorts ROI Score by Usage
Sandals Resorts's ROI score was rated the highest by customers who have used Sandals Resorts's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Sandals Resorts ROI Score by Industry
Sandals Resorts's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Sandals Resorts Customer Satisfaction (CSAT)
Sandals Resorts Customer Satisfaction (CSAT) Score
70 / 100
Sandals Resorts has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
53%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
6%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sandals Resorts Customer Satisfaction
Sandals Resorts's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by customers from the Tech industry.
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Ranked Sandals Resorts Customer Satisfaction the Highest
Ranked Sandals Resorts Customer Satisfaction the Lowest
Sandals Resorts Customer Satisfaction Score by Gender
Female customers rated Sandals Resorts's Customer Satisfaction score 27 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Sandals Resorts.
50 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 17% | |
Very Dissatisfied | 0% |
77 / 100
FemaleVery Satisfied | 62% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 8% | |
Very Dissatisfied | 15% |
Sandals Resorts Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sandals Resorts' Customer Satisfaction (CSAT) score was rated 64% according to Caucasian users and customers.
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64 / 100
Very Satisfied
55%
Satisfied
9%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
9%
Very Dissatisfied
9%
CSAT according to African American/Black
Sandals Resorts' Customer Satisfaction (CSAT) score was rated 84% according to African American/Black users and customers.
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84 / 100
Very Satisfied
67%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
16%
Sandals Resorts Customer Satisfaction Score by Age
Sandals Resorts's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Sandals Resorts.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% | |||||||||||||||
| 46-50 | 100% |
Sandals Resorts Customer Satisfaction Score by Usage
Sandals Resorts's Customer Satisfaction score was rated the highest by customers who have used Sandals Resorts's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Sandals Resorts Customer Satisfaction Score by Industry
Sandals Resorts's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Sandals Resorts Customer Service
3.3/5
Sandals Resorts has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Sandals Resorts's Customer Service
Address
Montego Bay Jamaica
Website
http://www.sandals.com
Quick Insights into Sandals Resorts Customer Service
Sandals Resorts's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers ages 31-35.
Sign Up to unlock insights into how customers have ranked Sandals Resorts' Customer Service score.
Ranked Sandals Resorts Customer Service the Highest
Ranked Sandals Resorts Customer Service the Lowest
Sandals Resorts Customer Service Score by Gender
Female customers rated Sandals Resorts's Customer Service score 0.4 stars higher than Male customers.
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Male
3.2/5
Female
3.6/5
Sandals Resorts Customer Service Score by Ethnicity
Sandals Resorts's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sandals Resorts.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
African American/Black 4 | African American/Black | 4 |
Sandals Resorts Customer Service Score by Age
Sandals Resorts's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Sandals Resorts.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
31-35 1.5 | 31-35 | 1.5 |
46-50 4.8 | 46-50 | 4.8 |
51-55 4.3 | 51-55 | 4.3 |
Sandals Resorts Customer Service Score by Usage
Sandals Resorts's Customer Service score was rated the highest by customers who have used Sandals Resorts's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Sandals Resorts Customer Service Score by Industry
Sandals Resorts's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Sandals Resorts as an Employer
Consumer vs. Employees
Sandals Resorts scored a 23 for Net Promoter Score and a 32 for Employee Net Promoter Score. NPS gauges how likely a customer of Sandals Resorts would recommend the brand to a friend. ENPS measures how likely Sandals Resorts employees would recommend working at Sandals Resorts to a friend.
Net Promoter Score
23
NPS Score
| 55% | Promoters |
|---|---|
| 13% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
32
eNPS Score
| 56% | Promoters |
|---|---|
| 20% | Passive |
| 24% | Detractors |
