55
NPS
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Sandia National Laboratories
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About Sandia National Laboratories' Brand
Brand at a Glance
73%
Customer Loyalty
3.7/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Sandia National Laboratories NPS
Sandia National Laboratories's Net Promoter Score (NPS) is a 55 with 71% Promoters, 13% Passives, and 16% Detractors. Net Promoter Score tracks whether Sandia National Laboratories's customers would recommend using the product based on a scale of -100 to 100.
Sandia National Laboratories Overall NPS
| 71% | Promoters |
|---|---|
| 13% | Passives |
| 16% | Detractors |
Sandia National Laboratories NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 49 | Apr 2022 | 49 |
May 2022 49 | May 2022 | 49 |
Jul 2022 55 | Jul 2022 | 55 |
Oct 2022 57 | Oct 2022 | 57 |
Dec 2022 58 | Dec 2022 | 58 |
Jan 2023 60 | Jan 2023 | 60 |
May 2023 63 | May 2023 | 63 |
Jun 2023 64 | Jun 2023 | 64 |
Aug 2023 57 | Aug 2023 | 57 |
Oct 2023 58 | Oct 2023 | 58 |
Sep 2024 54 | Sep 2024 | 54 |
Dec 2024 53 | Dec 2024 | 53 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sandia National Laboratories NPS by Gender
Male customers rated Sandia National Laboratories's NPS 25 points higher than Female customers.
Male
75
Sandia National Laboratories's NPS was rated 75 by Male customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Female
50
Sandia National Laboratories's NPS was rated 50 by Female customers on Comparably.
50%
Promoters
50%
Passives
0%
Detractors
Sandia National Laboratories NPS by Ethnicity
Sandia National Laboratories's NPS was rated 75 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 75 | Caucasian | 75 |
Sandia National Laboratories NPS by Age
Sandia National Laboratories's NPS was rated 33 points by customers ages 51-55 on Comparably.
Sandia National Laboratories NPS by Usage
Sandia National Laboratories's NPS was rated the highest by customers who have used Sandia National Laboratories's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 50 | Less than 1 Year | 50 |
2 to 5 Years 25 | 2 to 5 Years | 25 |
Sandia National Laboratories Customer Reviews
Out of the 2 Sandia National Laboratories customer reviews 2 were positive and 0 were constructive. Sandia National Laboratories customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Sandia National Laboratories Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Sandia National Laboratories users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sandia National Laboratories Customer Loyalty Score by Gender
Female customers rated Sandia National Laboratories's Customer Loyalty score 45% higher than Male customers.
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Male
55%
Yes
Female
100%
Yes
Sandia National Laboratories Customer Loyalty Score by Ethnicity
Sandia National Laboratories's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
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78
out of 100
Caucasian
Sandia National Laboratories Customer Loyalty Score by Age
Sandia National Laboratories's Customer Loyalty score was rated 70% by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Sandia National Laboratories.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 70% | 51-55 | 70% |
Sandia National Laboratories Customer Loyalty Score by Usage
Sandia National Laboratories's Customer Loyalty score was rated the highest by customers who have used Sandia National Laboratories's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sandia National Laboratories Customer Loyalty Score by Industry
Sandia National Laboratories's Customer Loyalty score was rated 78% by Tech industry customers.
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Sandia National Laboratories Product Quality
3.7/5
Sandia National Laboratories has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Sandia National Laboratories Product Information
Sandia National Laboratories’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Sandia National Laboratories's product the highest.
- Company Size
- 10,000+ Employees
Quick Insights into Sandia National Laboratories Product Quality
Sandia National Laboratories's Product Quality score was rated highest by Caucasian customers, and rated lowest by customers who have used Sandia National Laboratories's products/services for 2 to 5 Years.
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Ranked Sandia National Laboratories Product Quality the Highest
Ranked Sandia National Laboratories Product Quality the Lowest
Sandia National Laboratories Product Quality Score by Gender
Male customers rated Sandia National Laboratories's Product Quality score 0.3 stars higher than Female customers.
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Male
4.4/5
Female
4.1/5
Sandia National Laboratories Product Quality Score by Ethnicity
Sandia National Laboratories's Product Quality score was rated 4.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sandia National Laboratories.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Sandia National Laboratories Product Quality Score by Age
Sandia National Laboratories's Product Quality score was rated 3.3 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Sandia National Laboratories.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3.3 | 51-55 | 3.3 |
Sandia National Laboratories Product Quality Score by Usage
Sandia National Laboratories's Product Quality score was rated the highest by customers who have used Sandia National Laboratories's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Sandia National Laboratories Product Quality Score by Industry
Sandia National Laboratories's Product Quality score was rated 3.7 stars by Tech industry customers.
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Sandia National Laboratories Pricing
Sandia National Laboratories ROI & Value For Money
4.2/5
Sandia National Laboratories has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Sandia National Laboratories Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Sandia National Laboratories ROI
Sandia National Laboratories's ROI score was rated highest by Caucasian customers, and rated lowest by customers who have used Sandia National Laboratories's products/services for 2 to 5 Years.
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Ranked Sandia National Laboratories ROI the Highest
Ranked Sandia National Laboratories ROI the Lowest
Sandia National Laboratories ROI Score by Gender
Sandia National Laboratories's ROI score was rated 4.5 by both Female and Male customers on Comparably.
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Male
4.5/5
Female
4.5/5
Sandia National Laboratories ROI Score by Ethnicity
Sandia National Laboratories's ROI score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sandia National Laboratories.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Sandia National Laboratories ROI Score by Age
Sandia National Laboratories's ROI score was rated 3.6 stars by customers ages 51-55 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3.6 | 51-55 | 3.6 |
Sandia National Laboratories ROI Score by Usage
Sandia National Laboratories's ROI score was rated the highest by customers who have used Sandia National Laboratories's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Sandia National Laboratories ROI Score by Industry
Sandia National Laboratories's ROI score was rated 3.1 stars by Tech industry customers.
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Sandia National Laboratories Customer Satisfaction (CSAT)
Sandia National Laboratories Customer Satisfaction (CSAT) Score
66 / 100
Sandia National Laboratories has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
39%
Satisfied
27%
Neither Satisfied nor Dissatisfied
26%
Dissatisfied
4%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sandia National Laboratories Customer Satisfaction
Sandia National Laboratories's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by customers who have used Sandia National Laboratories's products/services for 2 to 5 Years.
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Ranked Sandia National Laboratories Customer Satisfaction the Highest
Ranked Sandia National Laboratories Customer Satisfaction the Lowest
Sandia National Laboratories Customer Satisfaction Score by Gender
Sandia National Laboratories's Customer Satisfaction score was rated 100 by both Female and Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Sandia National Laboratories Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sandia National Laboratories' Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Sandia National Laboratories Customer Satisfaction Score by Usage
Sandia National Laboratories's Customer Satisfaction score was rated the highest by customers who have used Sandia National Laboratories's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Sandia National Laboratories Customer Service
4.2/5
Sandia National Laboratories has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Sandia National Laboratories's Customer Service
Website
http://www.sandia.gov/index.html
Quick Insights into Sandia National Laboratories Customer Service
Sandia National Laboratories's Customer Service score was rated highest by Caucasian customers, and rated lowest by customers who have used Sandia National Laboratories's products/services for 2 to 5 Years.
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Ranked Sandia National Laboratories Customer Service the Highest
Ranked Sandia National Laboratories Customer Service the Lowest
Sandia National Laboratories Customer Service Score by Gender
Female customers rated Sandia National Laboratories's Customer Service score 0.3 stars higher than Male customers.
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Male
4.7/5
Female
5/5
Sandia National Laboratories Customer Service Score by Ethnicity
Sandia National Laboratories's Customer Service score was rated 5 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Sandia National Laboratories Customer Service Score by Age
Sandia National Laboratories's Customer Service score was rated 4.8 stars by customers ages 51-55 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 4.8 | 51-55 | 4.8 |
Sandia National Laboratories Customer Service Score by Usage
Sandia National Laboratories's Customer Service score was rated the highest by customers who have used Sandia National Laboratories's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Sandia National Laboratories Customer Service Score by Industry
Sandia National Laboratories's Customer Service score was rated 3.6 stars by Tech industry customers.
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Sandia National Laboratories as an Employer
3.7/5
Sandia National Laboratories has a 3.7/5 stars for its overall company culture rated by their employees
top
35%
CEO of Sandia National Laboratories
In the Top 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Sandia National Laboratories scored a 55 for Net Promoter Score and a 32 for Employee Net Promoter Score. NPS gauges how likely a customer of Sandia National Laboratories would recommend the brand to a friend. ENPS measures how likely Sandia National Laboratories employees would recommend working at Sandia National Laboratories to a friend.
Net Promoter Score
55
NPS Score
| 71% | Promoters |
|---|---|
| 13% | Passive |
| 16% | Detractors |
Employee Net Promoter Score
32
eNPS Score
| 45% | Promoters |
|---|---|
| 42% | Passive |
| 13% | Detractors |
