0
NPS
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SANDOW
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About SANDOW's Brand
About SANDOW Founded in 2003 by visionary entrepreneur Adam I.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
SANDOW NPS
SANDOW's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether SANDOW's customers would recommend using the product based on a scale of -100 to 100.
SANDOW Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
SANDOW NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -100 | Sep 2023 | -100 |
Nov 2024 0 | Nov 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SANDOW Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of SANDOW users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SANDOW Product Quality
4/5
SANDOW has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock SANDOW's overall Product Quality score rated by its users and customers.
SANDOW Product Information
SANDOW’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.sandow.com
- Company Size
- 201-500 Employees
Industry
Tech
Fashion and Beauty
Consumer Services
Content
FinTech
Hardware and Devices
Media
Social
Sports & Entertainment
SANDOW Pricing
SANDOW ROI & Value For Money
4/5
SANDOW has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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SANDOW Customer Satisfaction (CSAT)
SANDOW Customer Satisfaction (CSAT) Score
50 / 100
SANDOW has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SANDOW Customer Service
4.5/5
SANDOW has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About SANDOW's Customer Service
Address
1271 Avenue of the Americas, 17th Floor, New York City, NY
Website
http://www.sandow.com
Phone Number
561-750-0151
SANDOW as an Employer
3.3/5
SANDOW has a 3.3/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
SANDOW scored a 0 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of SANDOW would recommend the brand to a friend. ENPS measures how likely SANDOW employees would recommend working at SANDOW to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
