52
NPS
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Sandvik Mining and Construction
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About Sandvik Mining and Construction's Brand
Brand at a Glance
81%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Sandvik Mining and Construction NPS
Sandvik Mining and Construction's Net Promoter Score (NPS) is a 52 with 64% Promoters, 24% Passives, and 12% Detractors. Net Promoter Score tracks whether Sandvik Mining and Construction's customers would recommend using the product based on a scale of -100 to 100.
Sandvik Mining and Construction Overall NPS
| 64% | Promoters |
|---|---|
| 24% | Passives |
| 12% | Detractors |
Sandvik Mining and Construction NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 83 | Sep 2022 | 83 |
Oct 2022 85 | Oct 2022 | 85 |
Jan 2023 87 | Jan 2023 | 87 |
Mar 2023 88 | Mar 2023 | 88 |
Jul 2023 70 | Jul 2023 | 70 |
Aug 2023 72 | Aug 2023 | 72 |
Oct 2023 59 | Oct 2023 | 59 |
Nov 2023 60 | Nov 2023 | 60 |
Dec 2023 57 | Dec 2023 | 57 |
Jun 2024 53 | Jun 2024 | 53 |
Oct 2024 50 | Oct 2024 | 50 |
Dec 2024 52 | Dec 2024 | 52 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sandvik Mining and Construction NPS by Usage
Sandvik Mining and Construction's NPS was rated 34 points by customers who have used Sandvik Mining and Construction's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
Sandvik Mining and Construction Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Sandvik Mining and Construction users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sandvik Mining and Construction Customer Loyalty Score by Usage
Sandvik Mining and Construction's Customer Loyalty score was rated 70% by customers who have used Sandvik Mining and Construction's products/services for Less than 1 Year.
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Sandvik Mining and Construction Product Quality
4/5
Sandvik Mining and Construction has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Sandvik Mining and Construction Product Information
Sandvik Mining and Construction’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Quick Insights into Sandvik Mining and Construction Product Quality
Sandvik Mining and Construction's Product Quality score was rated highest by customers who have used Sandvik Mining and Construction's products/services for Less than 1 Year.
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Ranked Sandvik Mining and Construction Product Quality the Highest
Sandvik Mining and Construction Product Quality Score by Usage
Sandvik Mining and Construction's Product Quality score was rated 4.1 stars by customers who have used Sandvik Mining and Construction's products/services for Less than 1 Year.
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Sandvik Mining and Construction Pricing
Sandvik Mining and Construction ROI & Value For Money
4/5
Sandvik Mining and Construction has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Sandvik Mining and Construction ROI
Sandvik Mining and Construction's ROI score was rated highest by customers who have used Sandvik Mining and Construction's products/services for Less than 1 Year.
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Ranked Sandvik Mining and Construction ROI the Highest
Sandvik Mining and Construction ROI Score by Usage
Sandvik Mining and Construction's ROI score was rated 4.1 stars by customers who have used Sandvik Mining and Construction's products/services for Less than 1 Year.
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Sandvik Mining and Construction Customer Satisfaction (CSAT)
Sandvik Mining and Construction Customer Satisfaction (CSAT) Score
92 / 100
Sandvik Mining and Construction has an overall Customer Satisfaction score of 92 rated by its users and customers.
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Very Satisfied
46%
Satisfied
46%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sandvik Mining and Construction Customer Satisfaction
Sandvik Mining and Construction's Customer Satisfaction score was rated highest by customers who have used Sandvik Mining and Construction's products/services for Less than 1 Year.
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Ranked Sandvik Mining and Construction Customer Satisfaction the Highest
Sandvik Mining and Construction Customer Satisfaction Score by Usage
Sandvik Mining and Construction's Customer Satisfaction score was rated 67 points by customers who have used Sandvik Mining and Construction's products/services for Less than 1 Year.
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Sandvik Mining and Construction Customer Service
4.1/5
Sandvik Mining and Construction has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Sandvik Mining and Construction's Customer Service
Website
https://www.rocktechnology.sandvik/en/
Quick Insights into Sandvik Mining and Construction Customer Service
Sandvik Mining and Construction's Customer Service score was rated highest by customers who have used Sandvik Mining and Construction's products/services for Less than 1 Year.
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Ranked Sandvik Mining and Construction Customer Service the Highest
Sandvik Mining and Construction Customer Service Score by Usage
Sandvik Mining and Construction's Customer Service score was rated 4.1 stars by customers who have used Sandvik Mining and Construction's products/services for Less than 1 Year.
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Sandvik Mining and Construction as an Employer
Consumer vs. Employees
Sandvik Mining and Construction scored a 52 for Net Promoter Score and a 32 for Employee Net Promoter Score. NPS gauges how likely a customer of Sandvik Mining and Construction would recommend the brand to a friend. ENPS measures how likely Sandvik Mining and Construction employees would recommend working at Sandvik Mining and Construction to a friend.
Net Promoter Score
52
NPS Score
| 64% | Promoters |
|---|---|
| 24% | Passive |
| 12% | Detractors |
Employee Net Promoter Score
32
eNPS Score
| 61% | Promoters |
|---|---|
| 10% | Passive |
| 29% | Detractors |
