-35
NPS
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Sandvine
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About Sandvine's Brand
Sandvine creates broadband networks to assist businesses with intelligence web traffic optimization.
Brand at a Glance
54%
Customer Loyalty
3/5
Product Quality
3.1/5
Pricing
2.9/5
Customer Service
Sandvine CMO
Sandvine NPS
Sandvine's Net Promoter Score (NPS) is a -35 with 29% Promoters, 7% Passives, and 64% Detractors. Net Promoter Score tracks whether Sandvine's customers would recommend using the product based on a scale of -100 to 100.
Sandvine Overall NPS
| 29% | Promoters |
|---|---|
| 7% | Passives |
| 64% | Detractors |
Sandvine NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -100 | Sep 2020 | -100 |
Feb 2022 -100 | Feb 2022 | -100 |
Mar 2022 -60 | Mar 2022 | -60 |
Jun 2022 -67 | Jun 2022 | -67 |
Jul 2022 -43 | Jul 2022 | -43 |
Aug 2022 -25 | Aug 2022 | -25 |
Apr 2023 -22 | Apr 2023 | -22 |
Dec 2023 -10 | Dec 2023 | -10 |
Jan 2024 -18 | Jan 2024 | -18 |
Sep 2024 -25 | Sep 2024 | -25 |
Jan 2025 -32 | Jan 2025 | -32 |
Sep 2025 -36 | Sep 2025 | -36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sandvine NPS by Gender
Sandvine's NPS was rated -25 by Male customers on Comparably.
Male
-25
Sandvine's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
N/A
Sandvine's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Sandvine NPS by Usage
Sandvine's NPS was rated -60 points by customers who have used Sandvine's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -60 | Less than 1 Year | -60 |
Sandvine Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Sandvine users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sandvine Customer Loyalty Score by Gender
Sandvine's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Sandvine Customer Loyalty Score by Usage
Sandvine's Customer Loyalty score was rated 46% by customers who have used Sandvine's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sandvine Customer Loyalty Score by Industry
Sandvine's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Telecommunications industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Sandvine Product Quality
3/5
Sandvine has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Sandvine Product Information
Sandvine’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Sandvine's product the highest. Reviewers from the Telecommunications industry rated Sandvine the lowest at 2.1.
- Website
- http://www.sandvine.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Enterprise
Hardware and Devices
SaaS
Quick Insights into Sandvine Product Quality
Sandvine's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers from the Telecommunications industry.
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Ranked Sandvine Product Quality the Highest
Ranked Sandvine Product Quality the Lowest
Sandvine Product Quality Score by Gender
Sandvine's Product Quality score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Sandvine.
Male
3/5
Female
N/A
Sandvine Product Quality Score by Usage
Sandvine's Product Quality score was rated 2.7 stars by customers who have used Sandvine's products/services for Less than 1 Year.
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Sandvine Product Quality Score by Industry
Sandvine's Product Quality score was rated the highest by Tech industry customers, and the lowest by Telecommunications industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Sandvine Pricing
Sandvine ROI & Value For Money
3.1/5
Sandvine has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Sandvine Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Telecommunications industry think that they had the lowest ROI from Sandvine.
Quick Insights into Sandvine ROI
Sandvine's ROI score was rated highest by Male customers, and rated lowest by customers from the Telecommunications industry.
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Ranked Sandvine ROI the Highest
Ranked Sandvine ROI the Lowest
Sandvine ROI Score by Gender
Sandvine's ROI score was rated 2.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sandvine.
Male
2.9/5
Female
N/A
Sandvine ROI Score by Usage
Sandvine's ROI score was rated 2.5 stars by customers who have used Sandvine's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Sandvine ROI Score by Industry
Sandvine's ROI score was rated the highest by Tech industry customers, and the lowest by Telecommunications industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Sandvine Customer Satisfaction (CSAT)
Sandvine Customer Satisfaction (CSAT) Score
56 / 100
Sandvine has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
23%
Satisfied
33%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
22%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sandvine Customer Satisfaction
Sandvine's Customer Satisfaction score was rated highest by customers from the Tech industry.
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Ranked Sandvine Customer Satisfaction the Highest
Sandvine Customer Satisfaction Score by Gender
Sandvine's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Sandvine.
50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
Sandvine Customer Satisfaction Score by Usage
Sandvine's Customer Satisfaction score was rated 67 points by customers who have used Sandvine's products/services for Less than 1 Year.
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Sandvine Customer Satisfaction Score by Industry
Sandvine's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
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"scoreClassName": "max",
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}Sandvine Customer Service
2.9/5
Sandvine has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Sandvine's Customer Service
Address
Waterloo, IL N2L 3V3 Canada
Website
http://www.sandvine.com
Phone Number
15198849892
Quick Insights into Sandvine Customer Service
Sandvine's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers from the Telecommunications industry.
Sign Up to unlock insights into how customers have ranked Sandvine's Customer Service score.
Ranked Sandvine Customer Service the Highest
Ranked Sandvine Customer Service the Lowest
Sandvine Customer Service Score by Gender
Sandvine's Customer Service score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sandvine.
Male
2.7/5
Female
N/A
Sandvine Customer Service Score by Usage
Sandvine's Customer Service score was rated 2.8 stars by customers who have used Sandvine's products/services for Less than 1 Year.
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Sandvine Customer Service Score by Industry
Sandvine's Customer Service score was rated the highest by Tech industry customers, and the lowest by Telecommunications industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Sandvine as an Employer
2.3/5
Sandvine has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Sandvine scored a -35 for Net Promoter Score and a -70 for Employee Net Promoter Score. NPS gauges how likely a customer of Sandvine would recommend the brand to a friend. ENPS measures how likely Sandvine employees would recommend working at Sandvine to a friend.
Net Promoter Score
-35
NPS Score
| 29% | Promoters |
|---|---|
| 7% | Passive |
| 64% | Detractors |
Employee Net Promoter Score
-70
eNPS Score
| 11% | Promoters |
|---|---|
| 8% | Passive |
| 81% | Detractors |
