-67
NPS
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Sandy Spring Bancorp
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About Sandy Spring Bancorp's Brand
Brand at a Glance
53%
Customer Loyalty
2.8/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Sandy Spring Bancorp NPS
Sandy Spring Bancorp's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether Sandy Spring Bancorp's customers would recommend using the product based on a scale of -100 to 100.
Sandy Spring Bancorp Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
Sandy Spring Bancorp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
Oct 2021 -100 | Oct 2021 | -100 |
Jul 2025 -66 | Jul 2025 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sandy Spring Bancorp Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Sandy Spring Bancorp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sandy Spring Bancorp Product Quality
2.8/5
Sandy Spring Bancorp has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Sandy Spring Bancorp Product Information
Sandy Spring Bancorp’s product quality score is a 2.8 out of 5 as rated by its users and customers.
Sandy Spring Bancorp Pricing
Sandy Spring Bancorp ROI & Value For Money
3.2/5
Sandy Spring Bancorp has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Sandy Spring Bancorp Customer Satisfaction (CSAT)
Sandy Spring Bancorp Customer Satisfaction (CSAT) Score
50 / 100
Sandy Spring Bancorp has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sandy Spring Bancorp Customer Service
3.2/5
Sandy Spring Bancorp has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Sandy Spring Bancorp's Customer Service
Website
http://www.sandyspringbank.com
Sandy Spring Bancorp as an Employer
2.4/5
Sandy Spring Bancorp has a 2.4/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of Sandy Spring Bancorp
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Sandy Spring Bancorp scored a -67 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Sandy Spring Bancorp would recommend the brand to a friend. ENPS measures how likely Sandy Spring Bancorp employees would recommend working at Sandy Spring Bancorp to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
