-16
NPS
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Sanford Health
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About Sanford Health's Brand
Sanford is a healthcare company providing research, education and clinical care.
Brand at a Glance
66%
Customer Loyalty
2.9/5
Product Quality
2.8/5
Pricing
2.9/5
Customer Service
Sanford Health NPS
Sanford Health's Net Promoter Score (NPS) is a -16 with 35% Promoters, 14% Passives, and 51% Detractors. Net Promoter Score tracks whether Sanford Health's customers would recommend using the product based on a scale of -100 to 100.
Sanford Health Overall NPS
| 35% | Promoters |
|---|---|
| 14% | Passives |
| 51% | Detractors |
Sanford Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 -14 | Oct 2024 | -14 |
Nov 2024 -14 | Nov 2024 | -14 |
Dec 2024 -14 | Dec 2024 | -14 |
Jan 2025 -13 | Jan 2025 | -13 |
Feb 2025 -15 | Feb 2025 | -15 |
Mar 2025 -15 | Mar 2025 | -15 |
Apr 2025 -16 | Apr 2025 | -16 |
May 2025 -16 | May 2025 | -16 |
Jul 2025 -18 | Jul 2025 | -18 |
Aug 2025 -16 | Aug 2025 | -16 |
Sep 2025 -16 | Sep 2025 | -16 |
Dec 2025 -16 | Dec 2025 | -16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sanford Health NPS by Gender
Male customers rated Sanford Health's NPS 32 points higher than Female customers.
Male
-4
Sanford Health's NPS was rated -4 by Male customers on Comparably.
46%
Promoters
4%
Passives
50%
Detractors
Female
-36
Sanford Health's NPS was rated -36 by Female customers on Comparably.
25%
Promoters
14%
Passives
61%
Detractors
Sanford Health NPS by Ethnicity
Sanford Health's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -31 | Caucasian | -31 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
African American/Black 75 | African American/Black | 75 |
Other -34 | Other | -34 |
Sanford Health NPS by Age
Sanford Health's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sanford Health NPS by Usage
Sanford Health's NPS was rated the highest by customers who have used Sanford Health's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 17 | Less than 1 Year | 17 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -64 | 2 to 5 Years | -64 |
5 to 10 Years -43 | 5 to 10 Years | -43 |
Over 10 Years -3 | Over 10 Years | -3 |
Sanford Health Customer Reviews
Out of the 15 Sanford Health customer reviews 9 were positive and 6 were constructive. Sanford Health customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Sanford Health Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Sanford Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sanford Health Customer Loyalty Score by Gender
Male customers rated Sanford Health's Customer Loyalty score 1% higher than Female customers.
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Male
69%
Yes
Female
68%
Yes
Sanford Health Customer Loyalty Score by Ethnicity
Sanford Health's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sanford Health.
70
out of 100
Caucasian
78
out of 100
Hispanic or Latino
78
out of 100
African American/Black
40
out of 100
Other
Sanford Health Customer Loyalty Score by Age
Sanford Health's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Sanford Health.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
31-35 74% | 31-35 | 74% |
36-40 55% | 36-40 | 55% |
41-45 36% | 41-45 | 36% |
46-50 70% | 46-50 | 70% |
51-55 64% | 51-55 | 64% |
56-60 61% | 56-60 | 61% |
61-65 70% | 61-65 | 70% |
66+ 84% | 66+ | 84% |
Sanford Health Customer Loyalty Score by Usage
Sanford Health's Customer Loyalty score was rated the highest by customers who have used Sanford Health's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Sanford Health Customer Loyalty Score by Industry
Sanford Health's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Sanford Health Product Quality
2.9/5
Sanford Health has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Sanford Health Product Information
Sanford Health’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Sanford Health's product the highest. Reviewers from the Tech industry rated Sanford Health the lowest at 1.9.
- Website
- http://www.sanfordhealth.org
- Company Size
- 10,000+ Employees
Quick Insights into Sanford Health Product Quality
Sanford Health's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 51-55.
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Ranked Sanford Health Product Quality the Highest
Ranked Sanford Health Product Quality the Lowest
Sanford Health Product Quality Score by Gender
Female customers rated Sanford Health's Product Quality score 0.1 stars higher than Male customers.
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Male
2.7/5
Female
2.8/5
Sanford Health Product Quality Score by Ethnicity
Sanford Health's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sanford Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 3.2 | Hispanic or Latino | 3.2 |
African American/Black 4.1 | African American/Black | 4.1 |
Other 1.6 | Other | 1.6 |
Sanford Health Product Quality Score by Age
Sanford Health's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Sanford Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
31-35 3.1 | 31-35 | 3.1 |
36-40 3.5 | 36-40 | 3.5 |
41-45 2.5 | 41-45 | 2.5 |
46-50 3 | 46-50 | 3 |
51-55 1.5 | 51-55 | 1.5 |
56-60 3 | 56-60 | 3 |
61-65 1.8 | 61-65 | 1.8 |
66+ 3.1 | 66+ | 3.1 |
Sanford Health Product Quality Score by Usage
Sanford Health's Product Quality score was rated the highest by customers who have used Sanford Health's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Sanford Health Product Quality Score by Industry
Sanford Health's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Sanford Health Pricing
Sanford Health ROI & Value For Money
2.8/5
Sanford Health has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Sanford Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Education industry think that they had the lowest ROI from Sanford Health.
Quick Insights into Sanford Health ROI
Sanford Health's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Education industry.
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Ranked Sanford Health ROI the Highest
Ranked Sanford Health ROI the Lowest
Sanford Health ROI Score by Gender
Male customers rated Sanford Health's ROI score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sanford Health.
Male
2.7/5
Female
2.4/5
Sanford Health ROI Score by Ethnicity
Sanford Health's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sanford Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 4.6 | African American/Black | 4.6 |
Other 2 | Other | 2 |
Sanford Health ROI Score by Age
Sanford Health's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Sanford Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
31-35 2.8 | 31-35 | 2.8 |
36-40 3.5 | 36-40 | 3.5 |
41-45 2.7 | 41-45 | 2.7 |
46-50 2.8 | 46-50 | 2.8 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.1 | 56-60 | 2.1 |
61-65 1.5 | 61-65 | 1.5 |
66+ 3.2 | 66+ | 3.2 |
Sanford Health ROI Score by Usage
Sanford Health's ROI score was rated the highest by customers who have used Sanford Health's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Sanford Health ROI Score by Industry
Sanford Health's ROI score was rated the highest by Accounting industry customers, and the lowest by Education industry customers.
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Sanford Health Customer Satisfaction (CSAT)
Sanford Health Customer Satisfaction (CSAT) Score
49 / 100
Sanford Health has an overall Customer Satisfaction score of 49 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
26%
Satisfied
23%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
9%
Very Dissatisfied
26%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sanford Health Customer Satisfaction
Sanford Health's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 51-55.
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Ranked Sanford Health Customer Satisfaction the Highest
Ranked Sanford Health Customer Satisfaction the Lowest
Sanford Health Customer Satisfaction Score by Gender
Female customers rated Sanford Health's Customer Satisfaction score 1 points higher than Male customers.
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48 / 100
MaleVery Satisfied | 39% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 0% | |
Very Dissatisfied | 48% |
49 / 100
FemaleVery Satisfied | 26% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 3% | |
Very Dissatisfied | 32% |
Sanford Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sanford Health's Customer Satisfaction (CSAT) score was rated 44% according to Caucasian users and customers.
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44 / 100
Very Satisfied
28%
Satisfied
16%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
2%
Very Dissatisfied
42%
CSAT according to Hispanic or Latino
Sanford Health's Customer Satisfaction (CSAT) score was rated 75% according to Hispanic or Latino users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to African American/Black
Sanford Health's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Sanford Health's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sanford Health.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Sanford Health Customer Satisfaction Score by Age
Sanford Health's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Sanford Health.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 40% | |||||||||||||||
| 31-35 | 60% | |||||||||||||||
| 41-45 | 50% | |||||||||||||||
| 46-50 | 80% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 67% | |||||||||||||||
| 61-65 | 22% | |||||||||||||||
| 66+ | 50% |
Sanford Health Customer Satisfaction Score by Usage
Sanford Health's Customer Satisfaction score was rated the highest by customers who have used Sanford Health's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Sanford Health Customer Satisfaction Score by Industry
Sanford Health's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Sanford Health Customer Satisfaction Score by Industry",
"text": "Sanford Health's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 29,
"stars": 0,
"csatScore": 29,
"text": "Sanford Health's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 29
},
{
"label": "Accounting",
"groupId": 495,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Sanford Health's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
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},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 64,
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"scoreClassName": "",
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}Sanford Health Customer Service
2.9/5
Sanford Health has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Sanford Health's overall Customer Service score rated by its users and customers.
About Sanford Health's Customer Service
Address
801 Broadway N., PO Box 2010, Fargo, ND
Website
http://www.sanfordhealth.org
Quick Insights into Sanford Health Customer Service
Sanford Health's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked Sanford Health's Customer Service score.
Ranked Sanford Health Customer Service the Highest
Ranked Sanford Health Customer Service the Lowest
Sanford Health Customer Service Score by Gender
Male customers rated Sanford Health's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sanford Health.
Male
2.7/5
Female
2.6/5
Sanford Health Customer Service Score by Ethnicity
Sanford Health's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sanford Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Hispanic or Latino 2.7 | Hispanic or Latino | 2.7 |
African American/Black 4.6 | African American/Black | 4.6 |
Other 2.1 | Other | 2.1 |
Sanford Health Customer Service Score by Age
Sanford Health's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Sanford Health.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
31-35 3 | 31-35 | 3 |
36-40 3 | 36-40 | 3 |
41-45 2.4 | 41-45 | 2.4 |
46-50 2.9 | 46-50 | 2.9 |
51-55 1.5 | 51-55 | 1.5 |
56-60 3 | 56-60 | 3 |
61-65 1.6 | 61-65 | 1.6 |
66+ 3.2 | 66+ | 3.2 |
Sanford Health Customer Service Score by Usage
Sanford Health's Customer Service score was rated the highest by customers who have used Sanford Health's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Sanford Health Customer Service Score by Industry
Sanford Health's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Sanford Health as an Employer
2.8/5
Sanford Health has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Sanford Health scored a -16 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Sanford Health would recommend the brand to a friend. ENPS measures how likely Sanford Health employees would recommend working at Sanford Health to a friend.
Net Promoter Score
-16
NPS Score
| 35% | Promoters |
|---|---|
| 14% | Passive |
| 51% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 23% | Promoters |
|---|---|
| 21% | Passive |
| 56% | Detractors |
