100
NPS
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Sanguine
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About Sanguine's Brand
We are the missing link in clinical trials, connecting patients & researchers seamlessly using mobile health to advance research from home.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Sanguine NPS
Sanguine's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Sanguine's customers would recommend using the product based on a scale of -100 to 100.
Sanguine Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Sanguine NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
Jan 2024 100 | Jan 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sanguine Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Sanguine users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sanguine Product Quality
5/5
Sanguine has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sanguine's overall Product Quality score rated by its users and customers.
Sanguine Product Information
Sanguine’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://sanguinebio.com
- Company Size
- 51-200 Employees
Industry
Biotech and Pharmaceuticals
Sanguine Pricing
Sanguine ROI & Value For Money
5/5
Sanguine has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sanguine's overall ROI score rated by its users and customers.
Sanguine Customer Satisfaction (CSAT)
Sanguine Customer Satisfaction (CSAT) Score
100 / 100
Sanguine has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sanguine Customer Service
5/5
Sanguine has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sanguine's overall Customer Service score rated by its users and customers.
About Sanguine's Customer Service
Address
400 W Cummings Park, Woburn, MA 01801
Website
http://sanguinebio.com
Phone Number
877-667-2259
Sanguine's Social Links
Sanguine as an Employer
4.7/5
Sanguine has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Sanguine scored a 100 for Net Promoter Score and a 76 for Employee Net Promoter Score. NPS gauges how likely a customer of Sanguine would recommend the brand to a friend. ENPS measures how likely Sanguine employees would recommend working at Sanguine to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
76
eNPS Score
| 79% | Promoters |
|---|---|
| 18% | Passive |
| 3% | Detractors |
