43
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
SanMar
Marketing or Exec? Claim Your Free Account
About SanMar's Brand
SanMar supplies apparel and accessories.
Brand at a Glance
91%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
SanMar NPS
SanMar's Net Promoter Score (NPS) is a 43 with 67% Promoters, 9% Passives, and 24% Detractors. Net Promoter Score tracks whether SanMar's customers would recommend using the product based on a scale of -100 to 100.
SanMar Overall NPS
| 67% | Promoters |
|---|---|
| 9% | Passives |
| 24% | Detractors |
SanMar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 33 | Sep 2023 | 33 |
Oct 2023 37 | Oct 2023 | 37 |
Jan 2024 34 | Jan 2024 | 34 |
Feb 2024 35 | Feb 2024 | 35 |
Mar 2024 37 | Mar 2024 | 37 |
Apr 2024 39 | Apr 2024 | 39 |
Jul 2024 42 | Jul 2024 | 42 |
Oct 2024 40 | Oct 2024 | 40 |
Nov 2024 40 | Nov 2024 | 40 |
Dec 2024 42 | Dec 2024 | 42 |
Jan 2025 42 | Jan 2025 | 42 |
May 2025 44 | May 2025 | 44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SanMar NPS by Gender
Male customers rated SanMar's NPS 10 points higher than Female customers.
Male
66
SanMar's NPS was rated 66 by Male customers on Comparably.
83%
Promoters
0%
Passives
17%
Detractors
Female
56
SanMar's NPS was rated 56 by Female customers on Comparably.
78%
Promoters
0%
Passives
22%
Detractors
SanMar NPS by Ethnicity
SanMar's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 60 | Caucasian | 60 |
Hispanic or Latino 34 | Hispanic or Latino | 34 |
African American/Black 100 | African American/Black | 100 |
Other 34 | Other | 34 |
SanMar NPS by Age
SanMar's NPS was rated 100 points by customers ages 26-30 and customers ages 61-65 on Comparably.
SanMar NPS by Usage
SanMar's NPS was rated the highest by customers who have used SanMar's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 34 | 5 to 10 Years | 34 |
Over 10 Years 72 | Over 10 Years | 72 |
SanMar Customer Reviews
Out of the 6 SanMar customer reviews 6 were positive and 0 were constructive. SanMar customer reviews reflect that all customers have a favorable experience using the products/services of the company.
SanMar Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of SanMar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SanMar Customer Loyalty Score by Gender
Male customers rated SanMar's Customer Loyalty score 10% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of SanMar.
Male
100%
Yes
Female
90%
Yes
SanMar Customer Loyalty Score by Ethnicity
SanMar's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of SanMar.
100
out of 100
Caucasian
100
out of 100
Hispanic or Latino
100
out of 100
African American/Black
70
out of 100
Other
SanMar Customer Loyalty Score by Age
SanMar's Customer Loyalty score was rated 100% by customers ages 26-30 and customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of SanMar.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
61-65 100% | 61-65 | 100% |
SanMar Customer Loyalty Score by Usage
SanMar's Customer Loyalty score was rated the highest by customers who have used SanMar's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
SanMar Customer Loyalty Score by Industry
SanMar's Customer Loyalty score was rated 100% by Printing industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
SanMar Product Quality
4.1/5
SanMar has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock SanMar's overall Product Quality score rated by its users and customers.
SanMar Product Information
SanMar’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Printing industry rated SanMar's product the highest.
- Website
- http://SanMar.com
- Company Size
- 1,001-5,000 Employees
Industry
Wholesale
Quick Insights into SanMar Product Quality
SanMar's Product Quality score was rated highest by customers ages 26-30, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked SanMar's Product Quality.
Ranked SanMar Product Quality the Highest
Ranked SanMar Product Quality the Lowest
SanMar Product Quality Score by Gender
Male customers rated SanMar's Product Quality score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of SanMar.
Male
4.2/5
Female
4/5
SanMar Product Quality Score by Ethnicity
SanMar's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of SanMar.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 4.6 | African American/Black | 4.6 |
Other 3.5 | Other | 3.5 |
SanMar Product Quality Score by Age
SanMar's Product Quality score was rated 5 stars by customers ages 26-30 and customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of SanMar.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 5 | 26-30 | 5 |
61-65 5 | 61-65 | 5 |
SanMar Product Quality Score by Usage
SanMar's Product Quality score was rated the highest by customers who have used SanMar's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
SanMar Product Quality Score by Industry
SanMar's Product Quality score was rated 4.1 stars by Printing industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
SanMar Pricing
SanMar ROI & Value For Money
4.1/5
SanMar has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock SanMar's overall ROI score rated by its users and customers.
SanMar Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Printing industry.
Quick Insights into SanMar ROI
SanMar's ROI score was rated highest by customers ages 26-30, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked SanMar's ROI score.
Ranked SanMar ROI the Highest
Ranked SanMar ROI the Lowest
SanMar ROI Score by Gender
Male customers rated SanMar's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of SanMar.
Male
4.1/5
Female
4/5
SanMar ROI Score by Ethnicity
SanMar's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of SanMar.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 4.6 | African American/Black | 4.6 |
Other 3.5 | Other | 3.5 |
SanMar ROI Score by Age
SanMar's ROI score was rated 5 stars by customers ages 26-30 and customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of SanMar.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 5 | 26-30 | 5 |
61-65 5 | 61-65 | 5 |
SanMar ROI Score by Usage
SanMar's ROI score was rated the highest by customers who have used SanMar's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
SanMar ROI Score by Industry
SanMar's ROI score was rated 4 stars by Printing industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
SanMar Customer Satisfaction (CSAT)
SanMar Customer Satisfaction (CSAT) Score
81 / 100
SanMar has an overall Customer Satisfaction score of 81 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
69%
Satisfied
12%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SanMar Customer Satisfaction
SanMar's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by customers who have used SanMar's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked SanMar's Customer Satisfaction.
Ranked SanMar Customer Satisfaction the Highest
Ranked SanMar Customer Satisfaction the Lowest
SanMar Customer Satisfaction Score by Gender
Male customers rated SanMar's Customer Satisfaction score 17 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of SanMar.
80 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
63 / 100
FemaleVery Satisfied | 63% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 37% |
SanMar Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
SanMar's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SanMar.
80 / 100
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Hispanic or Latino
SanMar's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SanMar.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to African American/Black
SanMar's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SanMar.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
SanMar's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SanMar.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
SanMar Customer Satisfaction Score by Age
SanMar's Customer Satisfaction score was rated 67 points by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of SanMar.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 67% |
SanMar Customer Satisfaction Score by Usage
SanMar's Customer Satisfaction score was rated the highest by customers who have used SanMar's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
SanMar Customer Satisfaction Score by Industry
SanMar's Customer Satisfaction score was rated 67 points by Printing industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "SanMar Customer Satisfaction Score by Industry",
"text": "SanMar's Customer Satisfaction score was rated 67 points by Printing industry customers.",
"bars": [
{
"label": "Printing",
"groupId": 548,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "SanMar's Customer Satisfaction score is rated by Printing customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
}
]
}SanMar Customer Service
4.2/5
SanMar has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock SanMar's overall Customer Service score rated by its users and customers.
About SanMar's Customer Service
Address
Issaquah, WA
Website
http://SanMar.com
Phone Number
2067273200
Quick Insights into SanMar Customer Service
SanMar's Customer Service score was rated highest by customers ages 26-30, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked SanMar's Customer Service score.
Ranked SanMar Customer Service the Highest
Ranked SanMar Customer Service the Lowest
SanMar Customer Service Score by Gender
Male customers rated SanMar's Customer Service score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of SanMar.
Male
4.2/5
Female
4/5
SanMar Customer Service Score by Ethnicity
SanMar's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of SanMar.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 4.6 | African American/Black | 4.6 |
Other 3.5 | Other | 3.5 |
SanMar Customer Service Score by Age
SanMar's Customer Service score was rated 5 stars by customers ages 26-30 and customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of SanMar.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 5 | 26-30 | 5 |
61-65 5 | 61-65 | 5 |
SanMar Customer Service Score by Usage
SanMar's Customer Service score was rated the highest by customers who have used SanMar's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
SanMar Customer Service Score by Industry
SanMar's Customer Service score was rated 4.1 stars by Printing industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
SanMar as an Employer
4.5/5
SanMar has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SanMar scored a 43 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of SanMar would recommend the brand to a friend. ENPS measures how likely SanMar employees would recommend working at SanMar to a friend.
Net Promoter Score
43
NPS Score
| 67% | Promoters |
|---|---|
| 9% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 61% | Promoters |
|---|---|
| 15% | Passive |
| 24% | Detractors |
