34
NPS
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Sanofi US
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About Sanofi US' Brand
Brand at a Glance
64%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Sanofi US NPS
Sanofi US's Net Promoter Score (NPS) is a 34 with 47% Promoters, 40% Passives, and 13% Detractors. Net Promoter Score tracks whether Sanofi US's customers would recommend using the product based on a scale of -100 to 100.
Sanofi US Overall NPS
| 47% | Promoters |
|---|---|
| 40% | Passives |
| 13% | Detractors |
Sanofi US NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 50 | Jul 2021 | 50 |
Aug 2021 20 | Aug 2021 | 20 |
Feb 2022 17 | Feb 2022 | 17 |
Jun 2022 29 | Jun 2022 | 29 |
Aug 2022 25 | Aug 2022 | 25 |
Sep 2022 33 | Sep 2022 | 33 |
Dec 2022 30 | Dec 2022 | 30 |
Jun 2023 27 | Jun 2023 | 27 |
Jul 2023 24 | Jul 2023 | 24 |
Aug 2023 23 | Aug 2023 | 23 |
Sep 2023 27 | Sep 2023 | 27 |
Dec 2025 33 | Dec 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sanofi US NPS by Gender
Sanofi US's NPS was rated -25 by Male customers on Comparably.
Male
-25
Sanofi US's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
N/A
Sanofi US's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Sanofi US NPS by Usage
Sanofi US's NPS was rated 0 points by customers who have used Sanofi US's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
Sanofi US Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Sanofi US users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sanofi US Customer Loyalty Score by Gender
Sanofi US's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
Sanofi US Customer Loyalty Score by Usage
Sanofi US's Customer Loyalty score was rated 40% by customers who have used Sanofi US's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sanofi US Product Quality
3.9/5
Sanofi US has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Sanofi US Product Information
Sanofi US’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- https://www.sanofi.us/en
- Company Size
- 10,000+ Employees
Quick Insights into Sanofi US Product Quality
Sanofi US's Product Quality score was rated highest by customers who have used Sanofi US's products/services for Less than 1 Year.
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Ranked Sanofi US Product Quality the Highest
Sanofi US Product Quality Score by Gender
Sanofi US's Product Quality score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Sanofi US Product Quality Score by Usage
Sanofi US's Product Quality score was rated 3.5 stars by customers who have used Sanofi US's products/services for Less than 1 Year.
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Sanofi US Pricing
Sanofi US ROI & Value For Money
3.7/5
Sanofi US has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Sanofi US ROI
Sanofi US's ROI score was rated highest by customers who have used Sanofi US's products/services for Less than 1 Year.
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Ranked Sanofi US ROI the Highest
Sanofi US ROI Score by Gender
Sanofi US's ROI score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Sanofi US ROI Score by Usage
Sanofi US's ROI score was rated 3.8 stars by customers who have used Sanofi US's products/services for Less than 1 Year.
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Sanofi US Customer Satisfaction (CSAT)
Sanofi US Customer Satisfaction (CSAT) Score
62 / 100
Sanofi US has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
25%
Neither Satisfied nor Dissatisfied
38%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sanofi US Customer Service
3.7/5
Sanofi US has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Sanofi US's Customer Service
Website
https://www.sanofi.us/en
Quick Insights into Sanofi US Customer Service
Sanofi US's Customer Service score was rated highest by customers who have used Sanofi US's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Sanofi US' Customer Service score.
Ranked Sanofi US Customer Service the Highest
Sanofi US Customer Service Score by Gender
Sanofi US's Customer Service score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sanofi US.
Male
3/5
Female
N/A
Sanofi US Customer Service Score by Usage
Sanofi US's Customer Service score was rated 3.6 stars by customers who have used Sanofi US's products/services for Less than 1 Year.
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Sanofi US as an Employer
3.4/5
Sanofi US has a 3.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Sanofi US scored a 34 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Sanofi US would recommend the brand to a friend. ENPS measures how likely Sanofi US employees would recommend working at Sanofi US to a friend.
Net Promoter Score
34
NPS Score
| 47% | Promoters |
|---|---|
| 40% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 36% | Promoters |
|---|---|
| 37% | Passive |
| 27% | Detractors |
