100
NPS
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Brand Page
Santander UK
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About Santander UK's Brand
Provider of commercial banking services.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
3.5/5
Pricing
4/5
Customer Service
Santander UK NPS
Santander UK's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Santander UK's customers would recommend using the product based on a scale of -100 to 100.
Santander UK Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Santander UK NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Santander UK Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Santander UK users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Santander UK Product Quality
5/5
Santander UK has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Santander UK's overall Product Quality score rated by its users and customers.
Santander UK Product Information
Santander UK’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.santander.co.uk
- Company Size
- 10,000+ Employees
Industry
Banking and Financial Services
Santander UK Pricing
Santander UK ROI & Value For Money
3.5/5
Santander UK has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Santander UK's overall ROI score rated by its users and customers.
Santander UK Customer Satisfaction (CSAT)
Santander UK Customer Satisfaction (CSAT) Score
100 / 100
Santander UK has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Santander UK Customer Service
4/5
Santander UK has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Santander UK's overall Customer Service score rated by its users and customers.
About Santander UK's Customer Service
Address
2 Triton Square, London, NW1 3AN Bahamas
Website
www.santander.co.uk
Phone Number
7
Santander UK as an Employer
3.2/5
Santander UK has a 3.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Santander UK scored a 100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Santander UK would recommend the brand to a friend. ENPS measures how likely Santander UK employees would recommend working at Santander UK to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
