10
NPS
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Santen Pharmaceutical
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About Santen Pharmaceutical's Brand
Santen is a Japanese pharmaceutical company specializing in the development and manufacturing of ophthalmic products
Brand at a Glance
60%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Santen Pharmaceutical NPS
Santen Pharmaceutical's Net Promoter Score (NPS) is a 10 with 50% Promoters, 10% Passives, and 40% Detractors. Net Promoter Score tracks whether Santen Pharmaceutical's customers would recommend using the product based on a scale of -100 to 100.
Santen Pharmaceutical Overall NPS
| 50% | Promoters |
|---|---|
| 10% | Passives |
| 40% | Detractors |
Santen Pharmaceutical NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Jul 2021 0 | Jul 2021 | 0 |
Feb 2022 0 | Feb 2022 | 0 |
Mar 2022 25 | Mar 2022 | 25 |
Jun 2022 0 | Jun 2022 | 0 |
Jun 2023 -17 | Jun 2023 | -17 |
Oct 2023 -1 | Oct 2023 | -1 |
Mar 2024 13 | Mar 2024 | 13 |
Jul 2024 0 | Jul 2024 | 0 |
Aug 2024 10 | Aug 2024 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Santen Pharmaceutical Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Santen Pharmaceutical users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Santen Pharmaceutical Product Quality
3.7/5
Santen Pharmaceutical has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Santen Pharmaceutical's overall Product Quality score rated by its users and customers.
Santen Pharmaceutical Product Information
Santen Pharmaceutical’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.santeninc.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Hardware and Devices
Healthcare
Santen Pharmaceutical Pricing
Santen Pharmaceutical ROI & Value For Money
3.5/5
Santen Pharmaceutical has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Santen Pharmaceutical Customer Satisfaction (CSAT)
Santen Pharmaceutical Customer Satisfaction (CSAT) Score
60 / 100
Santen Pharmaceutical has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Santen Pharmaceutical Customer Service
3.5/5
Santen Pharmaceutical has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Santen Pharmaceutical's overall Customer Service score rated by its users and customers.
About Santen Pharmaceutical's Customer Service
Address
2100 Powell Street, 16th Floor, Emeryville, CA 94608
Website
http://www.santeninc.com/
Phone Number
415-268-9100
Santen Pharmaceutical as an Employer
2.8/5
Santen Pharmaceutical has a 2.8/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of Santen Pharmaceutical
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Santen Pharmaceutical scored a 10 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of Santen Pharmaceutical would recommend the brand to a friend. ENPS measures how likely Santen Pharmaceutical employees would recommend working at Santen Pharmaceutical to a friend.
Net Promoter Score
10
NPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 30% | Promoters |
|---|---|
| 10% | Passive |
| 60% | Detractors |
