-9
NPS
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Sarepta Therapeutics
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About Sarepta Therapeutics' Brand
Sarepta is a global biotechnology company on an urgent mission: to engineer precision genetic medicine for rare diseases that devastate lives and cut futures short.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
5/5
Customer Service
Sarepta Therapeutics NPS
Sarepta Therapeutics's Net Promoter Score (NPS) is a -9 with 36% Promoters, 19% Passives, and 45% Detractors. Net Promoter Score tracks whether Sarepta Therapeutics's customers would recommend using the product based on a scale of -100 to 100.
Sarepta Therapeutics Overall NPS
| 36% | Promoters |
|---|---|
| 19% | Passives |
| 45% | Detractors |
Sarepta Therapeutics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Feb 2022 -50 | Feb 2022 | -50 |
Jun 2022 25 | Jun 2022 | 25 |
Oct 2022 0 | Oct 2022 | 0 |
Jul 2023 -15 | Jul 2023 | -15 |
Apr 2024 0 | Apr 2024 | 0 |
Jun 2024 -11 | Jun 2024 | -11 |
Nov 2024 0 | Nov 2024 | 0 |
Jan 2025 -9 | Jan 2025 | -9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sarepta Therapeutics Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Sarepta Therapeutics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sarepta Therapeutics Product Quality
3.7/5
Sarepta Therapeutics has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Sarepta Therapeutics' overall Product Quality score rated by its users and customers.
Sarepta Therapeutics Product Information
Sarepta Therapeutics’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://www.sarepta.com/
- Company Size
- 51-200 Employees
Industry
Biotech and Pharmaceuticals
Sarepta Therapeutics Pricing
Sarepta Therapeutics ROI & Value For Money
3.7/5
Sarepta Therapeutics has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Sarepta Therapeutics Customer Satisfaction (CSAT)
Sarepta Therapeutics Customer Satisfaction (CSAT) Score
33 / 100
Sarepta Therapeutics has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sarepta Therapeutics Customer Service
5/5
Sarepta Therapeutics has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Sarepta Therapeutics's Customer Service
Address
215 First St, Cambridge, MA 02142
Website
https://www.sarepta.com/
Phone Number
5417543545
Sarepta Therapeutics's Social Links
Sarepta Therapeutics as an Employer
3.7/5
Sarepta Therapeutics has a 3.7/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Sarepta Therapeutics scored a -9 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Sarepta Therapeutics would recommend the brand to a friend. ENPS measures how likely Sarepta Therapeutics employees would recommend working at Sarepta Therapeutics to a friend.
Net Promoter Score
-9
NPS Score
| 36% | Promoters |
|---|---|
| 19% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 53% | Promoters |
|---|---|
| 17% | Passive |
| 30% | Detractors |
