0
NPS
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Sarnova
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About Sarnova's Brand
Sarnova Inc., through its subsidiaries, provides healthcare products. It distributes emergency medical equipment, supplies, and
Brand at a Glance
76%
Customer Loyalty
2.6/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
Sarnova NPS
Sarnova's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Sarnova's customers would recommend using the product based on a scale of -100 to 100.
Sarnova Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Sarnova NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -100 | Aug 2023 | -100 |
Apr 2024 -33 | Apr 2024 | -33 |
Nov 2024 0 | Nov 2024 | 0 |
Jun 2025 0 | Jun 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sarnova Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Sarnova users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sarnova Product Quality
2.6/5
Sarnova has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Sarnova's overall Product Quality score rated by its users and customers.
Sarnova Product Information
Sarnova’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://sarnova.com
- Company Size
- 201-500 Employees
Industry
Tech
Hardware and Devices
Healthcare
Sarnova Pricing
Sarnova ROI & Value For Money
2.8/5
Sarnova has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Sarnova Customer Satisfaction (CSAT)
Sarnova Customer Satisfaction (CSAT) Score
34 / 100
Sarnova has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
17%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sarnova Customer Service
2.8/5
Sarnova has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Sarnova's Customer Service
Address
5000 Tuttle Crossing Boulevard, Dublin, OH
Website
http://sarnova.com
Phone Number
614-760-5018
Sarnova as an Employer
2.2/5
Sarnova has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Sarnova scored a 0 for Net Promoter Score and a -82 for Employee Net Promoter Score. NPS gauges how likely a customer of Sarnova would recommend the brand to a friend. ENPS measures how likely Sarnova employees would recommend working at Sarnova to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-82
eNPS Score
| 9% | Promoters |
|---|---|
| 0% | Passive |
| 91% | Detractors |
