-100
NPS
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Sasaki Associates
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About Sasaki Associates' Brand
"Sasaki Associates provides planning, urban design and landscape architecture services."
Brand at a Glance
2.5/5
Product Quality
2/5
Pricing
Sasaki Associates NPS
Sasaki Associates's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Sasaki Associates's customers would recommend using the product based on a scale of -100 to 100.
Sasaki Associates Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Sasaki Associates NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sasaki Associates Product Quality
2.5/5
Sasaki Associates has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Sasaki Associates Product Information
Sasaki Associates’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.sasaki.com
- Company Size
- 201-500 Employees
Industry
Real Estate
Tech
Sasaki Associates Pricing
Sasaki Associates ROI & Value For Money
2/5
Sasaki Associates has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Sasaki Associates Customer Satisfaction (CSAT)
Sasaki Associates Customer Satisfaction (CSAT) Score
100 / 100
Sasaki Associates has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sasaki Associates as an Employer
4.3/5
Sasaki Associates has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Sasaki Associates scored a -100 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Sasaki Associates would recommend the brand to a friend. ENPS measures how likely Sasaki Associates employees would recommend working at Sasaki Associates to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 33% | Promoters |
|---|---|
| 50% | Passive |
| 17% | Detractors |
