100
NPS
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SAT Corp
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About SAT Corp's Brand
SAT, a Kratos company a trusted global satellite communications monitoring, interference detection and geolocation company.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
SAT Corp NPS
SAT Corp's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether SAT Corp's customers would recommend using the product based on a scale of -100 to 100.
SAT Corp Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
SAT Corp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 100 | Oct 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SAT Corp Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of SAT Corp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SAT Corp Product Quality
4/5
SAT Corp has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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SAT Corp Product Information
SAT Corp’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.sat.com
- Company Size
- 201-500 Employees
Industry
Tech
Travel
SAT Corp Pricing
SAT Corp ROI & Value For Money
4.5/5
SAT Corp has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SAT Corp's overall ROI score rated by its users and customers.
SAT Corp Customer Satisfaction (CSAT)
SAT Corp Customer Satisfaction (CSAT) Score
100 / 100
SAT Corp has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SAT Corp Customer Service
5/5
SAT Corp has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About SAT Corp's Customer Service
Address
931 Benecia Avenue, Sunnyvale, CA
Website
http://www.sat.com
Phone Number
4085301030
SAT Corp as an Employer
4.3/5
SAT Corp has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SAT Corp scored a 100 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of SAT Corp would recommend the brand to a friend. ENPS measures how likely SAT Corp employees would recommend working at SAT Corp to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
