70
NPS
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Satcom Direct
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About Satcom Direct's Brand
Satcom Direct is the preferred aeronautical connectivity solution for flight deck and cabin communications serving business, military.
Brand at a Glance
87%
Customer Loyalty
4.3/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
Satcom Direct NPS
Satcom Direct's Net Promoter Score (NPS) is a 70 with 80% Promoters, 10% Passives, and 10% Detractors. Net Promoter Score tracks whether Satcom Direct's customers would recommend using the product based on a scale of -100 to 100.
Satcom Direct Overall NPS
| 80% | Promoters |
|---|---|
| 10% | Passives |
| 10% | Detractors |
Satcom Direct NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Sep 2021 100 | Sep 2021 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
Jun 2022 50 | Jun 2022 | 50 |
Aug 2022 60 | Aug 2022 | 60 |
Jan 2023 67 | Jan 2023 | 67 |
Oct 2023 71 | Oct 2023 | 71 |
Jun 2024 63 | Jun 2024 | 63 |
Aug 2024 66 | Aug 2024 | 66 |
Sep 2024 70 | Sep 2024 | 70 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Satcom Direct Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Satcom Direct users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Satcom Direct Product Quality
4.3/5
Satcom Direct has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Satcom Direct Product Information
Satcom Direct’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Telecommunications
Tech
Satcom Direct Pricing
Satcom Direct ROI & Value For Money
4/5
Satcom Direct has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Satcom Direct Customer Satisfaction (CSAT)
Satcom Direct Customer Satisfaction (CSAT) Score
100 / 100
Satcom Direct has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Satcom Direct Customer Service
3.9/5
Satcom Direct has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Satcom Direct's Customer Service
Address
1901 Hwy A1A, Satellite Beach, FL 32937
Website
https://www.satcomdirect.com/
Phone Number
321-777-3000
Satcom Direct as an Employer
2.8/5
Satcom Direct has a 2.8/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Satcom Direct scored a 70 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Satcom Direct would recommend the brand to a friend. ENPS measures how likely Satcom Direct employees would recommend working at Satcom Direct to a friend.
Net Promoter Score
70
NPS Score
| 80% | Promoters |
|---|---|
| 10% | Passive |
| 10% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 36% | Promoters |
|---|---|
| 19% | Passive |
| 45% | Detractors |
