-8
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Satmetrix
Marketing or Exec? Claim Your Free Account
About Satmetrix's Brand
Satmetrix brings the power of NPS(R) to customer experience management, to help increase customer lifetime value (CLV) and drive growth.
Brand at a Glance
54%
Customer Loyalty
2.9/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Satmetrix NPS
Satmetrix's Net Promoter Score (NPS) is a -8 with 42% Promoters, 8% Passives, and 50% Detractors. Net Promoter Score tracks whether Satmetrix's customers would recommend using the product based on a scale of -100 to 100.
Satmetrix Overall NPS
| 42% | Promoters |
|---|---|
| 8% | Passives |
| 50% | Detractors |
Satmetrix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 0 | Dec 2022 | 0 |
Feb 2023 0 | Feb 2023 | 0 |
Jan 2024 0 | Jan 2024 | 0 |
Apr 2024 -17 | Apr 2024 | -17 |
Jun 2024 -29 | Jun 2024 | -29 |
Oct 2024 -44 | Oct 2024 | -44 |
Jan 2025 -30 | Jan 2025 | -30 |
Jul 2025 -18 | Jul 2025 | -18 |
Sep 2025 -9 | Sep 2025 | -9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Satmetrix Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Satmetrix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Satmetrix Product Quality
2.9/5
Satmetrix has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Satmetrix's overall Product Quality score rated by its users and customers.
Satmetrix Product Information
Satmetrix’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.satmetrix.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Satmetrix Pricing
Satmetrix ROI & Value For Money
3.4/5
Satmetrix has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Satmetrix's overall ROI score rated by its users and customers.
Satmetrix Customer Satisfaction (CSAT)
Satmetrix Customer Satisfaction (CSAT) Score
50 / 100
Satmetrix has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Satmetrix Customer Service
3.4/5
Satmetrix has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Satmetrix's overall Customer Service score rated by its users and customers.
About Satmetrix's Customer Service
Address
3 Twin Dolphin Dr., Suite 225, Redwood City, CA
Website
http://www.satmetrix.com
Phone Number
(888) 800-2313
Consumer vs. Employees
Satmetrix scored a -8 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Satmetrix would recommend the brand to a friend. ENPS measures how likely Satmetrix employees would recommend working at Satmetrix to a friend.
Net Promoter Score
-8
NPS Score
| 42% | Promoters |
|---|---|
| 8% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
