-27
NPS
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Sauce Labs
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About Sauce Labs' Brand
Sauce Labs ensures the world’s leading apps and websites work flawlessly on every browser, OS and device.
Brand at a Glance
58%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
Sauce Labs CMO
Sauce Labs NPS
Sauce Labs's Net Promoter Score (NPS) is a -27 with 26% Promoters, 21% Passives, and 53% Detractors. Net Promoter Score tracks whether Sauce Labs's customers would recommend using the product based on a scale of -100 to 100.
Sauce Labs Overall NPS
| 26% | Promoters |
|---|---|
| 21% | Passives |
| 53% | Detractors |
Sauce Labs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 20 | Jul 2021 | 20 |
Aug 2021 0 | Aug 2021 | 0 |
Mar 2022 -15 | Mar 2022 | -15 |
May 2022 -12 | May 2022 | -12 |
Aug 2022 -30 | Aug 2022 | -30 |
Dec 2022 -36 | Dec 2022 | -36 |
Jan 2023 -30 | Jan 2023 | -30 |
Apr 2023 -36 | Apr 2023 | -36 |
May 2023 -40 | May 2023 | -40 |
Jun 2023 -30 | Jun 2023 | -30 |
Jan 2024 -33 | Jan 2024 | -33 |
Mar 2025 -26 | Mar 2025 | -26 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sauce Labs NPS by Gender
Sauce Labs's NPS was rated -17 by Male customers on Comparably.
Male
-17
Sauce Labs's NPS was rated -17 by Male customers on Comparably.
33%
Promoters
17%
Passives
50%
Detractors
Female
N/A
Sauce Labs's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Sauce Labs NPS by Ethnicity
Sauce Labs's NPS was rated -25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
Sauce Labs NPS by Age
Sauce Labs's NPS was rated -50 points by customers ages 26-30 on Comparably.
Sauce Labs NPS by Usage
Sauce Labs's NPS was rated the highest by customers who have used Sauce Labs's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years -67 | 1 to 2 Years | -67 |
Sauce Labs Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Sauce Labs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sauce Labs Customer Loyalty Score by Gender
Sauce Labs's Customer Loyalty score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Sauce Labs.
Male
40%
Yes
Female
N/A
Yes
Sauce Labs Customer Loyalty Score by Ethnicity
Sauce Labs's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sauce Labs.
55
out of 100
Caucasian
Sauce Labs Customer Loyalty Score by Age
Sauce Labs's Customer Loyalty score was rated 33% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Sauce Labs.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 33% | 26-30 | 33% |
Sauce Labs Customer Loyalty Score by Usage
Sauce Labs's Customer Loyalty score was rated the highest by customers who have used Sauce Labs's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sauce Labs Customer Loyalty Score by Industry
Sauce Labs's Customer Loyalty score was rated 55% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Sauce Labs Product Quality
3.4/5
Sauce Labs has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Sauce Labs Product Information
Sauce Labs’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Sauce Labs's product the highest.
- Website
- http://saucelabs.com/
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Enterprise
SaaS
Quick Insights into Sauce Labs Product Quality
Sauce Labs's Product Quality score was rated highest by customers who have used Sauce Labs's products/services for 1 to 2 Years, and rated lowest by customers who have used Sauce Labs's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Sauce Labs' Product Quality.
Ranked Sauce Labs Product Quality the Highest
Ranked Sauce Labs Product Quality the Lowest
Sauce Labs Product Quality Score by Gender
Sauce Labs's Product Quality score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Sauce Labs.
Male
3.6/5
Female
N/A
Sauce Labs Product Quality Score by Ethnicity
Sauce Labs's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sauce Labs.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Sauce Labs Product Quality Score by Age
Sauce Labs's Product Quality score was rated 3.4 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Sauce Labs.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.4 | 26-30 | 3.4 |
Sauce Labs Product Quality Score by Usage
Sauce Labs's Product Quality score was rated the highest by customers who have used Sauce Labs's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Sauce Labs Product Quality Score by Industry
Sauce Labs's Product Quality score was rated 3.6 stars by Tech industry customers.
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Sauce Labs Pricing
Sauce Labs ROI & Value For Money
3.1/5
Sauce Labs has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Sauce Labs' overall ROI score rated by its users and customers.
Sauce Labs Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Sauce Labs ROI
Sauce Labs's ROI score was rated highest by customers who have used Sauce Labs's products/services for Less than 1 Year, and rated lowest by customers who have used Sauce Labs's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Sauce Labs' ROI score.
Ranked Sauce Labs ROI the Highest
Ranked Sauce Labs ROI the Lowest
Sauce Labs ROI Score by Gender
Sauce Labs's ROI score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sauce Labs.
Male
3.5/5
Female
N/A
Sauce Labs ROI Score by Ethnicity
Sauce Labs's ROI score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sauce Labs.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Sauce Labs ROI Score by Age
Sauce Labs's ROI score was rated 3.2 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Sauce Labs.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.2 | 26-30 | 3.2 |
Sauce Labs ROI Score by Usage
Sauce Labs's ROI score was rated the highest by customers who have used Sauce Labs's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Sauce Labs ROI Score by Industry
Sauce Labs's ROI score was rated 3.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Sauce Labs Customer Satisfaction (CSAT)
Sauce Labs Customer Satisfaction (CSAT) Score
59 / 100
Sauce Labs has an overall Customer Satisfaction score of 59 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
42%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
8%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sauce Labs Customer Satisfaction
Sauce Labs's Customer Satisfaction score was rated highest by customers who have used Sauce Labs's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Sauce Labs' Customer Satisfaction.
Ranked Sauce Labs Customer Satisfaction the Highest
Sauce Labs Customer Satisfaction Score by Gender
Sauce Labs's Customer Satisfaction score was rated 80 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Sauce Labs.
80 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 80% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Sauce Labs Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sauce Labs' Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sauce Labs.
75 / 100
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Sauce Labs Customer Satisfaction Score by Age
Sauce Labs's Customer Satisfaction score was rated 67 points by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Sauce Labs.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 67% |
Sauce Labs Customer Satisfaction Score by Usage
Sauce Labs's Customer Satisfaction score was rated 100 points by customers who have used Sauce Labs's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Sauce Labs Customer Satisfaction Score by Industry
Sauce Labs's Customer Satisfaction score was rated 75 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Sauce Labs Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
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"score": 75,
"stars": 0,
"csatScore": 75,
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]
}Sauce Labs Customer Service
3.2/5
Sauce Labs has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Sauce Labs' overall Customer Service score rated by its users and customers.
About Sauce Labs's Customer Service
Address
116 New Montgomery Street, 3rd Fl, San Francisco, CA 94105
Website
http://saucelabs.com/
Phone Number
855-677-0011
Sauce Labs's Social Links
Quick Insights into Sauce Labs Customer Service
Sauce Labs's Customer Service score was rated highest by customers who have used Sauce Labs's products/services for Less than 1 Year, and rated lowest by customers who have used Sauce Labs's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Sauce Labs' Customer Service score.
Ranked Sauce Labs Customer Service the Highest
Ranked Sauce Labs Customer Service the Lowest
Sauce Labs Customer Service Score by Gender
Sauce Labs's Customer Service score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sauce Labs.
Male
3/5
Female
N/A
Sauce Labs Customer Service Score by Ethnicity
Sauce Labs's Customer Service score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sauce Labs.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Sauce Labs Customer Service Score by Age
Sauce Labs's Customer Service score was rated 2.6 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Sauce Labs.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 2.6 | 26-30 | 2.6 |
Sauce Labs Customer Service Score by Usage
Sauce Labs's Customer Service score was rated the highest by customers who have used Sauce Labs's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Sauce Labs Customer Service Score by Industry
Sauce Labs's Customer Service score was rated 3.1 stars by Tech industry customers.
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Sauce Labs as an Employer
4.7/5
Sauce Labs has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Sauce Labs scored a -27 for Net Promoter Score and a 59 for Employee Net Promoter Score. NPS gauges how likely a customer of Sauce Labs would recommend the brand to a friend. ENPS measures how likely Sauce Labs employees would recommend working at Sauce Labs to a friend.
Net Promoter Score
-27
NPS Score
| 26% | Promoters |
|---|---|
| 21% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
59
eNPS Score
| 74% | Promoters |
|---|---|
| 11% | Passive |
| 15% | Detractors |
