-4
NPS
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savers
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About savers' Brand
savers operates a chain of retail thrift stores offering used merchandise for men, women and children.
Brand at a Glance
79%
Customer Loyalty
3.3/5
Product Quality
3/5
Pricing
3.3/5
Customer Service
savers NPS
savers's Net Promoter Score (NPS) is a -4 with 39% Promoters, 18% Passives, and 43% Detractors. Net Promoter Score tracks whether savers's customers would recommend using the product based on a scale of -100 to 100.
savers Overall NPS
| 39% | Promoters |
|---|---|
| 18% | Passives |
| 43% | Detractors |
savers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 5 | Aug 2024 | 5 |
Sep 2024 8 | Sep 2024 | 8 |
Oct 2024 5 | Oct 2024 | 5 |
Nov 2024 -1 | Nov 2024 | -1 |
Dec 2024 0 | Dec 2024 | 0 |
Feb 2025 -1 | Feb 2025 | -1 |
Jul 2025 0 | Jul 2025 | 0 |
Aug 2025 0 | Aug 2025 | 0 |
Oct 2025 -1 | Oct 2025 | -1 |
Nov 2025 -3 | Nov 2025 | -3 |
Dec 2025 -4 | Dec 2025 | -4 |
Jan 2026 -4 | Jan 2026 | -4 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
savers NPS by Gender
Male customers rated savers's NPS 39 points higher than Female customers.
Male
34
savers's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
-5
savers's NPS was rated -5 by Female customers on Comparably.
37%
Promoters
21%
Passives
42%
Detractors
savers NPS by Ethnicity
savers's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -11 | Caucasian | -11 |
Hispanic or Latino 17 | Hispanic or Latino | 17 |
African American/Black 0 | African American/Black | 0 |
Other 37 | Other | 37 |
savers NPS by Age
savers's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 26-30.
savers NPS by Usage
savers's NPS was rated the highest by customers who have used savers's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years -20 | 1 to 2 Years | -20 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years -25 | 5 to 10 Years | -25 |
Over 10 Years 25 | Over 10 Years | 25 |
savers Customer Reviews
Out of the 10 savers customer reviews 7 were positive and 3 were constructive. savers customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
savers Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of savers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
savers Customer Loyalty Score by Gender
Female customers rated savers's Customer Loyalty score 5% higher than Male customers.
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Male
78%
Yes
Female
83%
Yes
savers Customer Loyalty Score by Ethnicity
savers's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of savers.
82
out of 100
Caucasian
70
out of 100
Hispanic or Latino
100
out of 100
African American/Black
89
out of 100
Other
savers Customer Loyalty Score by Age
savers's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of savers.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
26-30 100% | 26-30 | 100% |
31-35 100% | 31-35 | 100% |
41-45 100% | 41-45 | 100% |
46-50 80% | 46-50 | 80% |
51-55 82% | 51-55 | 82% |
56-60 100% | 56-60 | 100% |
61-65 78% | 61-65 | 78% |
66+ 73% | 66+ | 73% |
savers Customer Loyalty Score by Usage
savers's Customer Loyalty score was rated the highest by customers who have used savers's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
savers Customer Loyalty Score by Industry
savers's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
savers Product Quality
3.3/5
savers has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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savers Product Information
savers’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated savers's product the highest. Reviewers from the Business and Consumer Services industry rated savers the lowest at 1.9.
- Website
- http://www.savers.com
- Company Size
- 10,000+ Employees
Industry
Tech
Ecommerce and Marketplaces
Quick Insights into savers Product Quality
savers's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Business and Consumer Services industry.
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Ranked savers Product Quality the Highest
Ranked savers Product Quality the Lowest
savers Product Quality Score by Gender
Male customers rated savers's Product Quality score 0.6 stars higher than Female customers.
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Male
3.7/5
Female
3.1/5
savers Product Quality Score by Ethnicity
savers's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of savers.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
African American/Black 2.5 | African American/Black | 2.5 |
Other 3.6 | Other | 3.6 |
savers Product Quality Score by Age
savers's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of savers.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 1.9 | 26-30 | 1.9 |
31-35 3 | 31-35 | 3 |
41-45 2.5 | 41-45 | 2.5 |
46-50 2.8 | 46-50 | 2.8 |
51-55 3 | 51-55 | 3 |
56-60 3.6 | 56-60 | 3.6 |
61-65 3.6 | 61-65 | 3.6 |
66+ 3.3 | 66+ | 3.3 |
savers Product Quality Score by Usage
savers's Product Quality score was rated the highest by customers who have used savers's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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savers Product Quality Score by Industry
savers's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Business and Consumer Services industry customers.
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savers Pricing
savers ROI & Value For Money
3/5
savers has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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savers Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from savers.
Quick Insights into savers ROI
savers's ROI score was rated highest by customers from the Retail industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked savers ROI the Highest
Ranked savers ROI the Lowest
savers ROI Score by Gender
Male customers rated savers's ROI score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of savers.
Male
3.7/5
Female
2.9/5
savers ROI Score by Ethnicity
savers's ROI score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of savers.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 3.1 | Hispanic or Latino | 3.1 |
African American/Black 2.7 | African American/Black | 2.7 |
Other 3.5 | Other | 3.5 |
savers ROI Score by Age
savers's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of savers.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 1.6 | 26-30 | 1.6 |
31-35 3.5 | 31-35 | 3.5 |
41-45 3.1 | 41-45 | 3.1 |
46-50 2.7 | 46-50 | 2.7 |
51-55 2.7 | 51-55 | 2.7 |
56-60 4 | 56-60 | 4 |
61-65 2.2 | 61-65 | 2.2 |
66+ 2.9 | 66+ | 2.9 |
savers ROI Score by Usage
savers's ROI score was rated the highest by customers who have used savers's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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savers ROI Score by Industry
savers's ROI score was rated the highest by Retail industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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savers Customer Satisfaction (CSAT)
savers Customer Satisfaction (CSAT) Score
69 / 100
savers has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
49%
Satisfied
20%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
11%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into savers Customer Satisfaction
savers's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked savers Customer Satisfaction the Highest
Ranked savers Customer Satisfaction the Lowest
savers Customer Satisfaction Score by Gender
Male customers rated savers's Customer Satisfaction score 16 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of savers.
83 / 100
MaleVery Satisfied | 83% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 0% |
67 / 100
FemaleVery Satisfied | 46% | |
|---|---|---|
Satisfied | 21% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 10% | |
Very Dissatisfied | 13% |
savers Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
savers' Customer Satisfaction (CSAT) score was rated 64% according to Caucasian users and customers.
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64 / 100
Very Satisfied
43%
Satisfied
21%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
14%
Very Dissatisfied
11%
CSAT according to Hispanic or Latino
savers' Customer Satisfaction (CSAT) score was rated 80% according to Hispanic or Latino users and customers.
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80 / 100
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
savers' Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Other
savers' Customer Satisfaction (CSAT) score was rated 76% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of savers.
76 / 100
Very Satisfied
63%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
11%
savers Customer Satisfaction Score by Age
savers's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of savers.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 67% | |||||||||||||||
| 31-35 | 66% | |||||||||||||||
| 41-45 | 50% | |||||||||||||||
| 46-50 | 38% | |||||||||||||||
| 51-55 | 60% | |||||||||||||||
| 56-60 | 75% | |||||||||||||||
| 66+ | 75% |
savers Customer Satisfaction Score by Usage
savers's Customer Satisfaction score was rated the highest by customers who have used savers's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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savers Customer Satisfaction Score by Industry
savers's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "savers Customer Satisfaction Score by Industry",
"text": "savers's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "savers's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Accounting",
"groupId": 495,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "savers's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 80
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "savers's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "savers's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "savers's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "savers's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Retail",
"groupId": 559,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "savers's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}savers Customer Service
3.3/5
savers has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock savers' overall Customer Service score rated by its users and customers.
About savers's Customer Service
Address
Bellevue, WA
Website
http://www.savers.com
Phone Number
(253) 896-8905
Quick Insights into savers Customer Service
savers's Customer Service score was rated highest by customers from the Retail industry, and rated lowest by customers from the Business and Consumer Services industry.
Sign Up to unlock insights into how customers have ranked savers' Customer Service score.
Ranked savers Customer Service the Highest
Ranked savers Customer Service the Lowest
savers Customer Service Score by Gender
Male customers rated savers's Customer Service score 0.1 stars higher than Female customers.
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Male
3.5/5
Female
3.4/5
savers Customer Service Score by Ethnicity
savers's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of savers.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 3.7 | Hispanic or Latino | 3.7 |
African American/Black 3.2 | African American/Black | 3.2 |
Other 3 | Other | 3 |
savers Customer Service Score by Age
savers's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of savers.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 2.4 | 26-30 | 2.4 |
31-35 3.5 | 31-35 | 3.5 |
41-45 2.8 | 41-45 | 2.8 |
46-50 3 | 46-50 | 3 |
51-55 2.3 | 51-55 | 2.3 |
56-60 3.9 | 56-60 | 3.9 |
61-65 3.4 | 61-65 | 3.4 |
66+ 3.6 | 66+ | 3.6 |
savers Customer Service Score by Usage
savers's Customer Service score was rated the highest by customers who have used savers's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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savers Customer Service Score by Industry
savers's Customer Service score was rated the highest by Retail industry customers, and the lowest by Business and Consumer Services industry customers.
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savers as an Employer
2.6/5
savers has a 2.6/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
savers scored a -4 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of savers would recommend the brand to a friend. ENPS measures how likely savers employees would recommend working at savers to a friend.
Net Promoter Score
-4
NPS Score
| 39% | Promoters |
|---|---|
| 18% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 25% | Promoters |
|---|---|
| 17% | Passive |
| 58% | Detractors |
