-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Saxco International
Marketing or Exec? Claim Your Free Account
About Saxco International's Brand
A Horsham, Penn.-based distributor of rigid packaging for the alcohol industry
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Saxco International NPS
Saxco International's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Saxco International's customers would recommend using the product based on a scale of -100 to 100.
Saxco International Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Saxco International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Nov 2023 -100 | Nov 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Saxco International Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Saxco International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Saxco International Product Quality
2.5/5
Saxco International has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Saxco International's overall Product Quality score rated by its users and customers.
Saxco International Product Information
Saxco International’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.saxcointl.com/
- Company Size
- 11-50 Employees
Saxco International Pricing
Saxco International ROI & Value For Money
1.5/5
Saxco International has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Saxco International's overall ROI score rated by its users and customers.
Saxco International Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Saxco International Customer Service
1.5/5
Saxco International has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Saxco International's overall Customer Service score rated by its users and customers.
About Saxco International's Customer Service
Address
200 Gibraltar Road Suite 101, Horsham, PA 19044
Website
http://www.saxcointl.com/
Phone Number
215-443-8100
Saxco International as an Employer
2.5/5
Saxco International has a 2.5/5 stars for its overall company culture rated by their employees
bottom
20%
CEO of Saxco International
In the Bottom 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Saxco International scored a -100 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Saxco International would recommend the brand to a friend. ENPS measures how likely Saxco International employees would recommend working at Saxco International to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
