100
NPS
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Sberbank
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About Sberbank's Brand
Provider of regional banking services. The company provides various banking products and services like savings and current accounts, term deposits and other allied services to the private individuals and corporate clients in Bosnia and Herzegovina.
Brand at a Glance
68%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Sberbank NPS
Sberbank's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Sberbank's customers would recommend using the product based on a scale of -100 to 100.
Sberbank Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Sberbank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 100 | Apr 2023 | 100 |
Jun 2023 100 | Jun 2023 | 100 |
Nov 2023 100 | Nov 2023 | 100 |
Jul 2024 100 | Jul 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sberbank Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Sberbank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sberbank Product Quality
4.1/5
Sberbank has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Sberbank's overall Product Quality score rated by its users and customers.
Sberbank Product Information
Sberbank’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- www.volksbank-bl.ba
- Company Size
- 5,001-10,000 Employees
Sberbank Pricing
Sberbank ROI & Value For Money
3.7/5
Sberbank has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Sberbank Customer Satisfaction (CSAT)
Sberbank Customer Satisfaction (CSAT) Score
100 / 100
Sberbank has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sberbank Customer Service
3.8/5
Sberbank has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Sberbank's Customer Service
Address
Jevrejska ulica 71, Banja Luka, 78000
Website
www.volksbank-bl.ba
Sberbank as an Employer
Consumer vs. Employees
Sberbank scored a 100 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Sberbank would recommend the brand to a friend. ENPS measures how likely Sberbank employees would recommend working at Sberbank to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 37% | Promoters |
|---|---|
| 38% | Passive |
| 25% | Detractors |
