-28
NPS
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Brand Page
SBI Card
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About SBI Card's Brand
Provider of credit card services intended to offer easy and flexible payment options. The company's credit card services offer deals, rewards and cashbacks on using the credit cards on different expenditure such as travel, entertainment, shopping, bill payments and others.
Brand at a Glance
60%
Customer Loyalty
3.4/5
Product Quality
2.7/5
Pricing
3/5
Customer Service
SBI Card NPS
SBI Card's Net Promoter Score (NPS) is a -28 with 29% Promoters, 14% Passives, and 57% Detractors. Net Promoter Score tracks whether SBI Card's customers would recommend using the product based on a scale of -100 to 100.
SBI Card Overall NPS
| 29% | Promoters |
|---|---|
| 14% | Passives |
| 57% | Detractors |
SBI Card NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 0 | Nov 2021 | 0 |
Dec 2021 50 | Dec 2021 | 50 |
Dec 2022 0 | Dec 2022 | 0 |
Jul 2024 -40 | Jul 2024 | -40 |
Nov 2024 -17 | Nov 2024 | -17 |
Dec 2024 -29 | Dec 2024 | -29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SBI Card NPS by Gender
SBI Card's NPS was rated 0 by Male customers on Comparably.
Male
0
SBI Card's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
SBI Card's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
SBI Card Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of SBI Card users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SBI Card Customer Loyalty Score by Gender
SBI Card's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
SBI Card Product Quality
3.4/5
SBI Card has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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SBI Card Product Information
SBI Card’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- www.sbicard.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into SBI Card Product Quality
SBI Card's Product Quality score was rated highest by Male customers.
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Ranked SBI Card Product Quality the Highest
SBI Card Product Quality Score by Gender
SBI Card's Product Quality score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of SBI Card.
Male
2.6/5
Female
N/A
SBI Card Pricing
SBI Card ROI & Value For Money
2.7/5
SBI Card has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into SBI Card ROI
SBI Card's ROI score was rated highest by Male customers.
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Ranked SBI Card ROI the Highest
SBI Card ROI Score by Gender
SBI Card's ROI score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
SBI Card Customer Satisfaction (CSAT)
SBI Card Customer Satisfaction (CSAT) Score
50 / 100
SBI Card has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SBI Card Customer Satisfaction
SBI Card's Customer Satisfaction score was rated highest by Male customers.
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Ranked SBI Card Customer Satisfaction the Highest
SBI Card Customer Satisfaction Score by Gender
SBI Card's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
SBI Card Customer Service
3/5
SBI Card has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About SBI Card's Customer Service
Address
P.O. Bag 28, New Delhi, 110001
Website
www.sbicard.com
Quick Insights into SBI Card Customer Service
SBI Card's Customer Service score was rated highest by Male customers.
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Ranked SBI Card Customer Service the Highest
SBI Card Customer Service Score by Gender
SBI Card's Customer Service score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of SBI Card.
Male
2.8/5
Female
N/A
SBI Card as an Employer
2.2/5
SBI Card has a 2.2/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
SBI Card scored a -28 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of SBI Card would recommend the brand to a friend. ENPS measures how likely SBI Card employees would recommend working at SBI Card to a friend.
Net Promoter Score
-28
NPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
