6
NPS
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SBI Life Insurance
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About SBI Life Insurance's Brand
Provider of life insurance products and services. The company's services include individual plans and policies linked to children, retirement, medical and savings insurance services and serves customers through its assurance, retail, institutional alliance and corporate service distribution channels.
Brand at a Glance
84%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
SBI Life Insurance NPS
SBI Life Insurance's Net Promoter Score (NPS) is a 6 with 53% Promoters, 0% Passives, and 47% Detractors. Net Promoter Score tracks whether SBI Life Insurance's customers would recommend using the product based on a scale of -100 to 100.
SBI Life Insurance Overall NPS
| 53% | Promoters |
|---|---|
| 0% | Passives |
| 47% | Detractors |
SBI Life Insurance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
Jun 2023 -33 | Jun 2023 | -33 |
Jul 2023 0 | Jul 2023 | 0 |
Sep 2023 33 | Sep 2023 | 33 |
Nov 2023 11 | Nov 2023 | 11 |
Apr 2024 9 | Apr 2024 | 9 |
Jul 2024 0 | Jul 2024 | 0 |
Aug 2024 7 | Aug 2024 | 7 |
Oct 2024 15 | Oct 2024 | 15 |
Nov 2024 7 | Nov 2024 | 7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SBI Life Insurance NPS by Gender
SBI Life Insurance's NPS was rated 34 by Male customers on Comparably.
Male
34
SBI Life Insurance's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
SBI Life Insurance's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
SBI Life Insurance NPS by Ethnicity
SBI Life Insurance's NPS was rated 50 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 50 | Other | 50 |
SBI Life Insurance NPS by Usage
SBI Life Insurance's NPS was rated 34 points by customers who have used SBI Life Insurance's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 34 | Over 10 Years | 34 |
SBI Life Insurance Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of SBI Life Insurance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SBI Life Insurance Customer Loyalty Score by Gender
SBI Life Insurance's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of SBI Life Insurance.
Male
100%
Yes
Female
N/A
Yes
SBI Life Insurance Customer Loyalty Score by Ethnicity
SBI Life Insurance's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of SBI Life Insurance.
100
out of 100
Other
SBI Life Insurance Customer Loyalty Score by Usage
SBI Life Insurance's Customer Loyalty score was rated 100% by customers who have used SBI Life Insurance's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
SBI Life Insurance Product Quality
3.9/5
SBI Life Insurance has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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SBI Life Insurance Product Information
SBI Life Insurance’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- www.sbilife.co.in
- Company Size
- 10,000+ Employees
Quick Insights into SBI Life Insurance Product Quality
SBI Life Insurance's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked SBI Life Insurance's Product Quality.
Ranked SBI Life Insurance Product Quality the Highest
SBI Life Insurance Product Quality Score by Gender
SBI Life Insurance's Product Quality score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of SBI Life Insurance.
Male
5/5
Female
N/A
SBI Life Insurance Product Quality Score by Ethnicity
SBI Life Insurance's Product Quality score was rated 5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of SBI Life Insurance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 5 | Other | 5 |
SBI Life Insurance Product Quality Score by Usage
SBI Life Insurance's Product Quality score was rated 5 stars by customers who have used SBI Life Insurance's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
SBI Life Insurance Pricing
SBI Life Insurance ROI & Value For Money
4/5
SBI Life Insurance has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into SBI Life Insurance ROI
SBI Life Insurance's ROI score was rated highest by Male customers.
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Ranked SBI Life Insurance ROI the Highest
SBI Life Insurance ROI Score by Gender
SBI Life Insurance's ROI score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of SBI Life Insurance.
Male
5/5
Female
N/A
SBI Life Insurance ROI Score by Ethnicity
SBI Life Insurance's ROI score was rated 5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of SBI Life Insurance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 5 | Other | 5 |
SBI Life Insurance ROI Score by Usage
SBI Life Insurance's ROI score was rated 5 stars by customers who have used SBI Life Insurance's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
SBI Life Insurance Customer Satisfaction (CSAT)
SBI Life Insurance Customer Satisfaction (CSAT) Score
77 / 100
SBI Life Insurance has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
54%
Satisfied
23%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SBI Life Insurance Customer Satisfaction
SBI Life Insurance's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked SBI Life Insurance's Customer Satisfaction.
Ranked SBI Life Insurance Customer Satisfaction the Highest
SBI Life Insurance Customer Satisfaction Score by Gender
SBI Life Insurance's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of SBI Life Insurance.
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
SBI Life Insurance Customer Satisfaction Score by Ethnicity
CSAT according to Other
SBI Life Insurance's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SBI Life Insurance.
75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
SBI Life Insurance Customer Satisfaction Score by Usage
SBI Life Insurance's Customer Satisfaction score was rated 100 points by customers who have used SBI Life Insurance's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
SBI Life Insurance Customer Service
4.1/5
SBI Life Insurance has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About SBI Life Insurance's Customer Service
Address
400069
Website
www.sbilife.co.in
Quick Insights into SBI Life Insurance Customer Service
SBI Life Insurance's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked SBI Life Insurance's Customer Service score.
Ranked SBI Life Insurance Customer Service the Highest
SBI Life Insurance Customer Service Score by Gender
SBI Life Insurance's Customer Service score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of SBI Life Insurance.
Male
5/5
Female
N/A
SBI Life Insurance Customer Service Score by Ethnicity
SBI Life Insurance's Customer Service score was rated 5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of SBI Life Insurance.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 5 | Other | 5 |
SBI Life Insurance Customer Service Score by Usage
SBI Life Insurance's Customer Service score was rated 5 stars by customers who have used SBI Life Insurance's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
SBI Life Insurance as an Employer
4.5/5
SBI Life Insurance has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SBI Life Insurance scored a 6 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of SBI Life Insurance would recommend the brand to a friend. ENPS measures how likely SBI Life Insurance employees would recommend working at SBI Life Insurance to a friend.
Net Promoter Score
6
NPS Score
| 53% | Promoters |
|---|---|
| 0% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 61% | Promoters |
|---|---|
| 9% | Passive |
| 30% | Detractors |
