70
NPS
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Brand Page
SBL
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About SBL's Brand
SBL is an IT & IT Enabled Services company offering IT solutions.
Brand at a Glance
87%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
4/5
Customer Service
SBL NPS
SBL's Net Promoter Score (NPS) is a 70 with 80% Promoters, 10% Passives, and 10% Detractors. Net Promoter Score tracks whether SBL's customers would recommend using the product based on a scale of -100 to 100.
SBL Overall NPS
| 80% | Promoters |
|---|---|
| 10% | Passives |
| 10% | Detractors |
SBL NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Jun 2022 66 | Jun 2022 | 66 |
Sep 2022 80 | Sep 2022 | 80 |
May 2023 83 | May 2023 | 83 |
Jun 2023 87 | Jun 2023 | 87 |
Oct 2023 66 | Oct 2023 | 66 |
Feb 2024 70 | Feb 2024 | 70 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SBL Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of SBL users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SBL Product Quality
3.9/5
SBL has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock SBL's overall Product Quality score rated by its users and customers.
SBL Product Information
SBL’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.sblgis.com
- Company Size
- 51-200 Employees
Industry
Tech
Big Data
SaaS
SBL Pricing
SBL ROI & Value For Money
4/5
SBL has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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SBL Customer Satisfaction (CSAT)
SBL Customer Satisfaction (CSAT) Score
89 / 100
SBL has an overall Customer Satisfaction score of 89 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
44%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SBL Customer Service
4/5
SBL has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About SBL's Customer Service
Address
682301 India
Website
http://www.sblgis.com
Phone Number
020 78698076
SBL as an Employer
3.5/5
SBL has a 3.5/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
SBL scored a 70 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of SBL would recommend the brand to a friend. ENPS measures how likely SBL employees would recommend working at SBL to a friend.
Net Promoter Score
70
NPS Score
| 80% | Promoters |
|---|---|
| 10% | Passive |
| 10% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 44% | Promoters |
|---|---|
| 6% | Passive |
| 50% | Detractors |
