100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
SBM Offshore
Marketing or Exec? Claim Your Free Account
About SBM Offshore's Brand
Provider of engineering and offshore installation services intended to provide offshore loading and unloading services. The company's engineering and offshore installation services provides setting up of SPM systems for offshore loading and unloading of tankers, mooring of offshore oil production and storage vessels, as well as supply of floating facilities, enabling oil & gas companies and marine industry to get adequate and timely supply, production, storage and export of crude oil and gas.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
SBM Offshore NPS
SBM Offshore's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether SBM Offshore's customers would recommend using the product based on a scale of -100 to 100.
SBM Offshore Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
SBM Offshore NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 100 | Sep 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SBM Offshore Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of SBM Offshore users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SBM Offshore Product Quality
5/5
SBM Offshore has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock SBM Offshore's overall Product Quality score rated by its users and customers.
SBM Offshore Product Information
SBM Offshore’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.sbmoffshore.com
- Company Size
- 5,001-10,000 Employees
SBM Offshore Pricing
SBM Offshore ROI & Value For Money
5/5
SBM Offshore has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock SBM Offshore's overall ROI score rated by its users and customers.
SBM Offshore Customer Satisfaction (CSAT)
SBM Offshore Customer Satisfaction (CSAT) Score
100 / 100
SBM Offshore has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SBM Offshore Customer Service
5/5
SBM Offshore has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock SBM Offshore's overall Customer Service score rated by its users and customers.
About SBM Offshore's Customer Service
Address
P.O. Box 75727, Amsterdam, 1118 ZT Azerbaijan
Website
www.sbmoffshore.com
Phone Number
7
SBM Offshore as an Employer
4.6/5
SBM Offshore has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SBM Offshore scored a 100 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of SBM Offshore would recommend the brand to a friend. ENPS measures how likely SBM Offshore employees would recommend working at SBM Offshore to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
