-6
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
SBOBET
Marketing or Exec? Claim Your Free Account
About SBOBET's Brand
SBOBET, one of the worlds leading online gaming brands. Best odds in online sports betting, football betting, casino, racing and games.
Brand at a Glance
74%
Customer Loyalty
4/5
Product Quality
3.3/5
Pricing
3.6/5
Customer Service
SBOBET NPS
SBOBET's Net Promoter Score (NPS) is a -6 with 44% Promoters, 6% Passives, and 50% Detractors. Net Promoter Score tracks whether SBOBET's customers would recommend using the product based on a scale of -100 to 100.
SBOBET Overall NPS
| 44% | Promoters |
|---|---|
| 6% | Passives |
| 50% | Detractors |
SBOBET NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Aug 2021 0 | Aug 2021 | 0 |
Oct 2021 33 | Oct 2021 | 33 |
Apr 2022 0 | Apr 2022 | 0 |
Sep 2022 -25 | Sep 2022 | -25 |
Dec 2022 -11 | Dec 2022 | -11 |
Jul 2023 0 | Jul 2023 | 0 |
Apr 2024 -16 | Apr 2024 | -16 |
Oct 2024 -13 | Oct 2024 | -13 |
Aug 2025 -7 | Aug 2025 | -7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SBOBET NPS by Gender
SBOBET's NPS was rated 0 by Male customers on Comparably.
Male
0
SBOBET's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
SBOBET's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
SBOBET Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of SBOBET users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SBOBET Customer Loyalty Score by Gender
SBOBET's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of SBOBET.
Male
78%
Yes
Female
N/A
Yes
SBOBET Product Quality
4/5
SBOBET has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock SBOBET's overall Product Quality score rated by its users and customers.
SBOBET Product Information
SBOBET’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.sbobet.com/
- Company Size
- 5,001-10,000 Employees
Quick Insights into SBOBET Product Quality
SBOBET's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked SBOBET's Product Quality.
Ranked SBOBET Product Quality the Highest
SBOBET Product Quality Score by Gender
SBOBET's Product Quality score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of SBOBET.
Male
3.9/5
Female
N/A
SBOBET Pricing
SBOBET ROI & Value For Money
3.3/5
SBOBET has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock SBOBET's overall ROI score rated by its users and customers.
Quick Insights into SBOBET ROI
SBOBET's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked SBOBET's ROI score.
Ranked SBOBET ROI the Highest
SBOBET ROI Score by Gender
SBOBET's ROI score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of SBOBET.
Male
3.6/5
Female
N/A
SBOBET Customer Satisfaction (CSAT)
SBOBET Customer Satisfaction (CSAT) Score
80 / 100
SBOBET has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
30%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SBOBET Customer Satisfaction
SBOBET's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked SBOBET's Customer Satisfaction.
Ranked SBOBET Customer Satisfaction the Highest
SBOBET Customer Satisfaction Score by Gender
SBOBET's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of SBOBET.
75 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
SBOBET Customer Service
3.6/5
SBOBET has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock SBOBET's overall Customer Service score rated by its users and customers.
About SBOBET's Customer Service
Website
https://www.sbobet.com/
Quick Insights into SBOBET Customer Service
SBOBET's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked SBOBET's Customer Service score.
Ranked SBOBET Customer Service the Highest
SBOBET Customer Service Score by Gender
SBOBET's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of SBOBET.
Male
3.5/5
Female
N/A
SBOBET as an Employer
3.4/5
SBOBET has a 3.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
SBOBET scored a -6 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of SBOBET would recommend the brand to a friend. ENPS measures how likely SBOBET employees would recommend working at SBOBET to a friend.
Net Promoter Score
-6
NPS Score
| 44% | Promoters |
|---|---|
| 6% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 31% | Promoters |
|---|---|
| 23% | Passive |
| 46% | Detractors |
