57
NPS
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Scalefast
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About Scalefast's Brand
Scalefast is a digital commerce solution that simplifies and streamlines eCommerce for brands.
Brand at a Glance
60%
Customer Loyalty
3.3/5
Product Quality
3.6/5
Pricing
3.1/5
Customer Service
Scalefast NPS
Scalefast's Net Promoter Score (NPS) is a 57 with 73% Promoters, 11% Passives, and 16% Detractors. Net Promoter Score tracks whether Scalefast's customers would recommend using the product based on a scale of -100 to 100.
Scalefast Overall NPS
| 73% | Promoters |
|---|---|
| 11% | Passives |
| 16% | Detractors |
Scalefast NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Aug 2020 67 | Aug 2020 | 67 |
Oct 2021 69 | Oct 2021 | 69 |
Oct 2022 70 | Oct 2022 | 70 |
Nov 2022 66 | Nov 2022 | 66 |
Dec 2022 57 | Dec 2022 | 57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Scalefast Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Scalefast users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Scalefast Product Quality
3.3/5
Scalefast has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Scalefast's overall Product Quality score rated by its users and customers.
Scalefast Product Information
Scalefast serves markets in the United States, Europe, Australia, Canada, United Kingdom, Latin America, Germany, and Mexico. Scalefast supports Web devices and offers products for medium and large sized businesses.
Scalefast’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.scalefast.com/
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Consumer Services
Ecommerce and Marketplaces
Languages Supported
English
Dutch
French
German
Portuguese
Spanish
Italian
Ukrainian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Irish
Norwegian
Product Type
eCommerce Software
Multi-Channel eCommerce Software
Marketplace Software
Scalefast Pricing
Scalefast ROI & Value For Money
3.6/5
Scalefast has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Scalefast's overall ROI score rated by its users and customers.
Scalefast Pricing Plans
Scalefast has a pricing structure that accommodates medium and large businesses.
Who Uses Scalefast?
Medium Businesses
Large Enterprises
Scalefast Customer Satisfaction (CSAT)
Scalefast Customer Satisfaction (CSAT) Score
34 / 100
Scalefast has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Scalefast Customer Service
3.1/5
Scalefast has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Scalefast's overall Customer Service score rated by its users and customers.
About Scalefast's Customer Service
Address
2100 E Grand Ave, Suite 350, El Segundo, CA 90245
Website
http://www.scalefast.com/
Phone Number
9494333638
Scalefast's Social Links
Scalefast as an Employer
3.9/5
Scalefast has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Scalefast scored a 57 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Scalefast would recommend the brand to a friend. ENPS measures how likely Scalefast employees would recommend working at Scalefast to a friend.
Net Promoter Score
57
NPS Score
| 73% | Promoters |
|---|---|
| 11% | Passive |
| 16% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 60% | Promoters |
|---|---|
| 40% | Passive |
| 0% | Detractors |
