61
NPS
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ScaleGrid
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About ScaleGrid's Brand
ScaleGrid is a management solution for NoSQL and SQL databases on private and public clouds.
Brand at a Glance
4.4/5
Product Quality
4.6/5
Pricing
5/5
Customer Service
ScaleGrid NPS
ScaleGrid's Net Promoter Score (NPS) is a 61 with 74% Promoters, 13% Passives, and 13% Detractors. Net Promoter Score tracks whether ScaleGrid's customers would recommend using the product based on a scale of -100 to 100.
ScaleGrid Overall NPS
| 74% | Promoters |
|---|---|
| 13% | Passives |
| 13% | Detractors |
ScaleGrid NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 60 | Aug 2020 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ScaleGrid NPS by Usage
ScaleGrid's NPS was rated 73 points by customers who have used ScaleGrid's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 73 | Less than 1 Year | 73 |
ScaleGrid Product Quality
4.4/5
ScaleGrid has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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ScaleGrid Product Information
ScaleGrid serves markets in the United States, Asia, China, Europe, Japan, Australia, Canada, India, United Kingdom, Germany, and Brazil. ScaleGrid supports Web devices and offers products for small, medium, and large sized businesses.
ScaleGrid’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- http://www.scalegrid.net
- Company Size
- 11-50 Employees
Industry
Tech
Big Data
SaaS
Languages Supported
English
Product Type
Database Software
ScaleGrid Pricing
ScaleGrid ROI & Value For Money
4.6/5
ScaleGrid has a value for money and ROI score of 4.6 out of 5 stars rated by its users and customers.
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ScaleGrid Pricing Plans
ScaleGrid has a pricing structure that accommodates small, medium, and large businesses. Starting from $9/month, ScaleGrid uses a subscription model and offers the following: MongoDB - AWS, Azure, DigitalOcean: starting at $20/mo, Redis - AWS: starting at $9/mo, and Contact ScaleGrid for more specific information on pricing..
Who Uses ScaleGrid?
Small Businesses
Medium Businesses
Large Enterprises
ScaleGrid Customer Service
5/5
ScaleGrid has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About ScaleGrid's Customer Service
Address
4205 148th Avenue NE, Bellevue, WA
Website
http://www.scalegrid.net
Phone Number
425-460-4917
Consumer vs. Employees
ScaleGrid scored a 61 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of ScaleGrid would recommend the brand to a friend. ENPS measures how likely ScaleGrid employees would recommend working at ScaleGrid to a friend.
Net Promoter Score
61
NPS Score
| 74% | Promoters |
|---|---|
| 13% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
