100
NPS
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Scality
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About Scality's Brand
Scality is a venture-backed software company that solves problems associated with large-scale storage management and infrastructure.
Brand at a Glance
55%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4.7/5
Customer Service
Scality NPS
Scality's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Scality's customers would recommend using the product based on a scale of -100 to 100.
Scality Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Scality NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Jul 2022 100 | Jul 2022 | 100 |
Jul 2023 100 | Jul 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Scality Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Scality users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Scality Product Quality
4/5
Scality has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Scality's overall Product Quality score rated by its users and customers.
Scality Product Information
Scality’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.scality.com
- Company Size
- 201-500 Employees
Industry
Tech
Big Data
Enterprise
Hardware and Devices
SaaS
Scality Pricing
Scality ROI & Value For Money
4.5/5
Scality has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Scality Customer Satisfaction (CSAT)
Scality Customer Satisfaction (CSAT) Score
100 / 100
Scality has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Scality Customer Service
4.7/5
Scality has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
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About Scality's Customer Service
Address
Four Embarcadero Center, Suite 2550, San Francisco, CA 94111
Website
http://www.scality.com
Phone Number
(650) 356-8500
Scality's Social Links
Scality as an Employer
4.2/5
Scality has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Scality scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Scality would recommend the brand to a friend. ENPS measures how likely Scality employees would recommend working at Scality to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
