34
NPS
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Brand Page
Scan
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About Scan's Brand
Scan develops offline-to-online apps using QR code, beacon, and other mobile technologies.
Brand at a Glance
100%
Customer Loyalty
3.4/5
Product Quality
5/5
Pricing
5/5
Customer Service
Scan NPS
Scan's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Scan's customers would recommend using the product based on a scale of -100 to 100.
Scan Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Scan NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
Feb 2023 33 | Feb 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Scan Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Scan users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Scan Product Quality
3.4/5
Scan has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Scan's overall Product Quality score rated by its users and customers.
Scan Product Information
Scan’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://scan.me
- Company Size
- 11-50 Employees
Industry
Tech
Mobile App
SaaS
Scan Pricing
Scan ROI & Value For Money
5/5
Scan has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Scan's overall ROI score rated by its users and customers.
Scan Customer Satisfaction (CSAT)
Scan Customer Satisfaction (CSAT) Score
50 / 100
Scan has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Scan Customer Service
5/5
Scan has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Scan's overall Customer Service score rated by its users and customers.
About Scan's Customer Service
Address
148 W. 600 S., Provo, UT
Website
http://scan.me
Phone Number
415-244-7073
Scan as an Employer
3.0/5
Scan has a 3.0/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Scan scored a 34 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Scan would recommend the brand to a friend. ENPS measures how likely Scan employees would recommend working at Scan to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 17% | Promoters |
|---|---|
| 33% | Passive |
| 50% | Detractors |
