-55
NPS
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Brand Page
Scandit
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About Scandit's Brand
Who we are.... A place where big brains have the freedom to think. A space to stretch yourself. The opportunity to collaborate with brilliant, imaginative minds who inspire you to test the limits of possibility. What we do.... Our Smart Data Capture platform enables smart devices, such as smartphones, drones, digital eyewear and robots to capture data from barcodes, text, IDs and objects to automate and provide insights for end-to-end processes.
Brand at a Glance
69%
Customer Loyalty
3.2/5
Product Quality
2.8/5
Pricing
3/5
Customer Service
Scandit NPS
Scandit's Net Promoter Score (NPS) is a -55 with 8% Promoters, 29% Passives, and 63% Detractors. Net Promoter Score tracks whether Scandit's customers would recommend using the product based on a scale of -100 to 100.
Scandit Overall NPS
| 8% | Promoters |
|---|---|
| 29% | Passives |
| 63% | Detractors |
Scandit NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -25 | Mar 2023 | -25 |
Apr 2023 -33 | Apr 2023 | -33 |
Jul 2023 -40 | Jul 2023 | -40 |
Aug 2023 -51 | Aug 2023 | -51 |
Sep 2023 -54 | Sep 2023 | -54 |
Dec 2023 -57 | Dec 2023 | -57 |
Jan 2024 -60 | Jan 2024 | -60 |
Feb 2024 -58 | Feb 2024 | -58 |
May 2024 -55 | May 2024 | -55 |
Feb 2025 -58 | Feb 2025 | -58 |
Mar 2025 -57 | Mar 2025 | -57 |
May 2025 -54 | May 2025 | -54 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Scandit NPS by Gender
Scandit's NPS was rated -67 by Male customers on Comparably.
Male
-67
Scandit's NPS was rated -67 by Male customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Female
N/A
Scandit's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Scandit NPS by Ethnicity
Scandit's NPS was rated -67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Scandit Customer Reviews
Out of the 2 Scandit customer reviews 0 were positive and 2 were constructive. Scandit customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Scandit Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Scandit users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Scandit Customer Loyalty Score by Gender
Scandit's Customer Loyalty score was rated 85 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Scandit.
Male
85%
Yes
Female
N/A
Yes
Scandit Customer Loyalty Score by Ethnicity
Scandit's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Scandit.
70
out of 100
Caucasian
Scandit Product Quality
3.2/5
Scandit has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Scandit Product Information
Scandit’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.scandit.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
Mobile App
SaaS
Quick Insights into Scandit Product Quality
Scandit's Product Quality score was rated highest by Male customers.
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Ranked Scandit Product Quality the Highest
Scandit Product Quality Score by Gender
Scandit's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Scandit.
Male
3.5/5
Female
N/A
Scandit Product Quality Score by Ethnicity
Scandit's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Scandit.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Scandit Pricing
Scandit ROI & Value For Money
2.8/5
Scandit has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into Scandit ROI
Scandit's ROI score was rated highest by Male customers.
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Ranked Scandit ROI the Highest
Scandit ROI Score by Gender
Scandit's ROI score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Scandit ROI Score by Ethnicity
Scandit's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Scandit.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Scandit Customer Satisfaction (CSAT)
Scandit Customer Satisfaction (CSAT) Score
58 / 100
Scandit has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
26%
Satisfied
32%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
5%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Scandit Customer Satisfaction
Scandit's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Scandit Customer Satisfaction the Highest
Scandit Customer Satisfaction Score by Gender
Scandit's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Scandit.
67 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 16% | |
Very Dissatisfied | 17% |
Scandit Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Scandit's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Scandit.
67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Scandit Customer Service
3/5
Scandit has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Scandit's Customer Service
Address
711 Atlantic Ave, Boston, MA 02111
Website
http://www.scandit.com
Scandit's Social Links
Quick Insights into Scandit Customer Service
Scandit's Customer Service score was rated highest by Male customers.
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Ranked Scandit Customer Service the Highest
Scandit Customer Service Score by Gender
Scandit's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Scandit.
Male
3.1/5
Female
N/A
Scandit Customer Service Score by Ethnicity
Scandit's Customer Service score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Scandit.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Scandit as an Employer
4.5/5
Scandit has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Scandit scored a -55 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Scandit would recommend the brand to a friend. ENPS measures how likely Scandit employees would recommend working at Scandit to a friend.
Net Promoter Score
-55
NPS Score
| 8% | Promoters |
|---|---|
| 29% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 48% | Promoters |
|---|---|
| 20% | Passive |
| 32% | Detractors |
