-100
NPS
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Scantron
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About Scantron's Brand
Scantron helps education, commercial, and government organizations worldwide measure and improve effectiveness with assessment and survey
Brand at a Glance
55%
Customer Loyalty
2.2/5
Product Quality
1.7/5
Pricing
2/5
Customer Service
Scantron NPS
Scantron's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Scantron's customers would recommend using the product based on a scale of -100 to 100.
Scantron Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Scantron NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
Apr 2025 -100 | Apr 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Scantron Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Scantron users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Scantron Product Quality
2.2/5
Scantron has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Scantron's overall Product Quality score rated by its users and customers.
Scantron Product Information
Scantron’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.scantron.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Analytics
Education
SaaS
Scantron Pricing
Scantron ROI & Value For Money
1.7/5
Scantron has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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Scantron Customer Satisfaction (CSAT)
Scantron Customer Satisfaction (CSAT) Score
50 / 100
Scantron has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Scantron Customer Service
2/5
Scantron has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Scantron's Customer Service
Address
1313 Lone Oak Road, Minneapolis, MN
Website
http://www.scantron.com
Phone Number
6516836394
Scantron as an Employer
3.5/5
Scantron has a 3.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Scantron scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Scantron would recommend the brand to a friend. ENPS measures how likely Scantron employees would recommend working at Scantron to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
