45
NPS
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Schaeffler
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About Schaeffler's Brand
"Schaeffler develops and manufactures high-precision products for machines, equipment, vehicles, aviation and aerospace applications."
Brand at a Glance
76%
Customer Loyalty
4.2/5
Product Quality
4.3/5
Pricing
4.4/5
Customer Service
Schaeffler NPS
Schaeffler's Net Promoter Score (NPS) is a 45 with 65% Promoters, 15% Passives, and 20% Detractors. Net Promoter Score tracks whether Schaeffler's customers would recommend using the product based on a scale of -100 to 100.
Schaeffler Overall NPS
| 65% | Promoters |
|---|---|
| 15% | Passives |
| 20% | Detractors |
Schaeffler NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 43 | Jan 2024 | 43 |
Feb 2024 46 | Feb 2024 | 46 |
Mar 2024 44 | Mar 2024 | 44 |
Apr 2024 44 | Apr 2024 | 44 |
May 2024 45 | May 2024 | 45 |
Aug 2024 43 | Aug 2024 | 43 |
Sep 2024 41 | Sep 2024 | 41 |
Nov 2024 38 | Nov 2024 | 38 |
Mar 2025 42 | Mar 2025 | 42 |
May 2025 41 | May 2025 | 41 |
Nov 2025 43 | Nov 2025 | 43 |
Dec 2025 45 | Dec 2025 | 45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Schaeffler NPS by Gender
Schaeffler's NPS was rated 40 by Male customers on Comparably.
Male
40
Schaeffler's NPS was rated 40 by Male customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Female
N/A
Schaeffler's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Schaeffler NPS by Ethnicity
Schaeffler's NPS was rated 34 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 34 | Other | 34 |
Schaeffler NPS by Age
Schaeffler's NPS was rated 34 points by customers ages 36-40 on Comparably.
Schaeffler NPS by Usage
Schaeffler's NPS was rated 0 points by customers who have used Schaeffler's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
Schaeffler Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Schaeffler users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Schaeffler Customer Loyalty Score by Gender
Schaeffler's Customer Loyalty score was rated 64 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Schaeffler.
Male
64%
Yes
Female
N/A
Yes
Schaeffler Customer Loyalty Score by Ethnicity
Schaeffler's Customer Loyalty score was rated 70% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Schaeffler.
70
out of 100
Other
Schaeffler Customer Loyalty Score by Age
Schaeffler's Customer Loyalty score was rated 40% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Schaeffler.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 40% | 36-40 | 40% |
Schaeffler Customer Loyalty Score by Usage
Schaeffler's Customer Loyalty score was rated 40% by customers who have used Schaeffler's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Schaeffler Product Quality
4.2/5
Schaeffler has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Schaeffler Product Information
Schaeffler’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Professional Services
Quick Insights into Schaeffler Product Quality
Schaeffler's Product Quality score was rated highest by Other customers.
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Ranked Schaeffler Product Quality the Highest
Schaeffler Product Quality Score by Gender
Schaeffler's Product Quality score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Schaeffler.
Male
4.4/5
Female
N/A
Schaeffler Product Quality Score by Ethnicity
Schaeffler's Product Quality score was rated 4.6 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Schaeffler.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.6 | Other | 4.6 |
Schaeffler Product Quality Score by Age
Schaeffler's Product Quality score was rated 3.8 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Schaeffler.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.8 | 36-40 | 3.8 |
Schaeffler Product Quality Score by Usage
Schaeffler's Product Quality score was rated 4 stars by customers who have used Schaeffler's products/services for Less than 1 Year.
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Schaeffler Pricing
Schaeffler ROI & Value For Money
4.3/5
Schaeffler has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Quick Insights into Schaeffler ROI
Schaeffler's ROI score was rated highest by Other customers.
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Ranked Schaeffler ROI the Highest
Schaeffler ROI Score by Gender
Schaeffler's ROI score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Schaeffler.
Male
4.2/5
Female
N/A
Schaeffler ROI Score by Ethnicity
Schaeffler's ROI score was rated 4.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Schaeffler.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.5 | Other | 4.5 |
Schaeffler ROI Score by Age
Schaeffler's ROI score was rated 4.1 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Schaeffler.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.1 | 36-40 | 4.1 |
Schaeffler ROI Score by Usage
Schaeffler's ROI score was rated 4 stars by customers who have used Schaeffler's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Schaeffler Customer Satisfaction (CSAT)
Schaeffler Customer Satisfaction (CSAT) Score
81 / 100
Schaeffler has an overall Customer Satisfaction score of 81 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
52%
Satisfied
29%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
3%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Schaeffler Customer Satisfaction
Schaeffler's Customer Satisfaction score was rated highest by Other customers.
Sign Up to unlock insights into how customers have ranked Schaeffler's Customer Satisfaction.
Ranked Schaeffler Customer Satisfaction the Highest
Schaeffler Customer Satisfaction Score by Gender
Schaeffler's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Schaeffler.
75 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Schaeffler Customer Satisfaction Score by Ethnicity
CSAT according to Other
Schaeffler's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Schaeffler.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Schaeffler Customer Satisfaction Score by Usage
Schaeffler's Customer Satisfaction score was rated 67 points by customers who have used Schaeffler's products/services for Less than 1 Year.
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Schaeffler Customer Service
4.4/5
Schaeffler has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.
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About Schaeffler's Customer Service
Address
Avon By The Sea, NJ
Website
http://www.schaeffler-group.com/
Quick Insights into Schaeffler Customer Service
Schaeffler's Customer Service score was rated highest by Other customers.
Sign Up to unlock insights into how customers have ranked Schaeffler's Customer Service score.
Ranked Schaeffler Customer Service the Highest
Schaeffler Customer Service Score by Gender
Schaeffler's Customer Service score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Schaeffler.
Male
4.2/5
Female
N/A
Schaeffler Customer Service Score by Ethnicity
Schaeffler's Customer Service score was rated 4.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Schaeffler.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 4.5 | Other | 4.5 |
Schaeffler Customer Service Score by Age
Schaeffler's Customer Service score was rated 4 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Schaeffler.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 4 | 36-40 | 4 |
Schaeffler Customer Service Score by Usage
Schaeffler's Customer Service score was rated 4 stars by customers who have used Schaeffler's products/services for Less than 1 Year.
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Schaeffler as an Employer
3.7/5
Schaeffler has a 3.7/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Schaeffler scored a 45 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Schaeffler would recommend the brand to a friend. ENPS measures how likely Schaeffler employees would recommend working at Schaeffler to a friend.
Net Promoter Score
45
NPS Score
| 65% | Promoters |
|---|---|
| 15% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 56% | Promoters |
|---|---|
| 21% | Passive |
| 23% | Detractors |
