-100
NPS
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Schawk
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About Schawk's Brand
Schawk is a global brand deployment company that produces brand assets and protects brand equities to make brands more profitable.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Schawk NPS
Schawk's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Schawk's customers would recommend using the product based on a scale of -100 to 100.
Schawk Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Schawk NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -100 | Jan 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Schawk Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Schawk users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Schawk Product Quality
1.5/5
Schawk has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Schawk's overall Product Quality score rated by its users and customers.
Schawk Product Information
Schawk’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://schawk.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AdTech
Media
Sports & Entertainment
Schawk Pricing
Schawk ROI & Value For Money
1.5/5
Schawk has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Schawk's overall ROI score rated by its users and customers.
Schawk Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Schawk Customer Service
1.5/5
Schawk has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Schawk's overall Customer Service score rated by its users and customers.
About Schawk's Customer Service
Address
1695 S River Rd, Des Plaines, IL
Website
http://schawk.com
Phone Number
13122601981
Schawk as an Employer
3.7/5
Schawk has a 3.7/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Schawk scored a -100 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Schawk would recommend the brand to a friend. ENPS measures how likely Schawk employees would recommend working at Schawk to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
