58
NPS
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Brand Page
ScheduleOnce
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About ScheduleOnce's Brand
ScheduleOnce is an appointment scheduler with personal calendars that supports businesses in a wide range of scheduling scenarios.
Brand at a Glance
4.2/5
Product Quality
4/5
Pricing
5/5
Customer Service
ScheduleOnce NPS
ScheduleOnce's Net Promoter Score (NPS) is a 58 with 70% Promoters, 18% Passives, and 12% Detractors. Net Promoter Score tracks whether ScheduleOnce's customers would recommend using the product based on a scale of -100 to 100.
ScheduleOnce Overall NPS
| 70% | Promoters |
|---|---|
| 18% | Passives |
| 12% | Detractors |
ScheduleOnce NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 57 | Aug 2020 | 57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ScheduleOnce NPS by Usage
ScheduleOnce's NPS was rated the highest by customers who have used ScheduleOnce's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 37 | Less than 1 Year | 37 |
5 to 10 Years 90 | 5 to 10 Years | 90 |
ScheduleOnce Product Quality
4.2/5
ScheduleOnce has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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ScheduleOnce Product Information
ScheduleOnce serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. ScheduleOnce supports Web devices and offers products for small, medium, and large sized businesses.
ScheduleOnce’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.scheduleonce.com
- Company Size
- 51-200 Employees
Industry
Tech
Content
Languages Supported
English
Dutch
French
German
Portuguese
Spanish
Product Type
Appointments and Scheduling Software
ScheduleOnce Pricing
ScheduleOnce ROI & Value For Money
4/5
ScheduleOnce has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock ScheduleOnce's overall ROI score rated by its users and customers.
ScheduleOnce Pricing Plans
ScheduleOnce has a pricing structure that accommodates small, medium, and large businesses. Starting from $15/month, ScheduleOnce uses a subscription model and offers the following: $10/month for 4 - 100 users.
Who Uses ScheduleOnce?
Small Businesses
Medium Businesses
Large Enterprises
ScheduleOnce Customer Service
5/5
ScheduleOnce has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About ScheduleOnce's Customer Service
Address
Walnut, CA
Website
http://www.scheduleonce.com
Consumer vs. Employees
ScheduleOnce scored a 58 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of ScheduleOnce would recommend the brand to a friend. ENPS measures how likely ScheduleOnce employees would recommend working at ScheduleOnce to a friend.
Net Promoter Score
58
NPS Score
| 70% | Promoters |
|---|---|
| 18% | Passive |
| 12% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
