28
NPS
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Schellman
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About Schellman's Brand
Helping clients untangle complex compliance objectives.
Brand at a Glance
68%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Schellman NPS
Schellman's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether Schellman's customers would recommend using the product based on a scale of -100 to 100.
Schellman Overall NPS
| 57% | Promoters |
|---|---|
| 14% | Passives |
| 29% | Detractors |
Schellman NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
Apr 2023 100 | Apr 2023 | 100 |
Apr 2024 100 | Apr 2024 | 100 |
Jun 2024 60 | Jun 2024 | 60 |
Aug 2025 33 | Aug 2025 | 33 |
Oct 2025 29 | Oct 2025 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Schellman Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Schellman users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Schellman Product Quality
3.8/5
Schellman has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Schellman Product Information
Schellman’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.schellman.com
- Company Size
- 201-500 Employees
Industry
Accounting
Schellman Pricing
Schellman ROI & Value For Money
3.7/5
Schellman has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Schellman Customer Satisfaction (CSAT)
Schellman Customer Satisfaction (CSAT) Score
83 / 100
Schellman has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Schellman Customer Service
3.7/5
Schellman has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Schellman's overall Customer Service score rated by its users and customers.
About Schellman's Customer Service
Address
4010 W Boy Scout Boulevard, Suite 600, Tampa, FL 33607
Website
http://www.schellman.com
Phone Number
1.866.254.0000
Schellman's Social Links
Schellman as an Employer
4.6/5
Schellman has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Schellman scored a 28 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Schellman would recommend the brand to a friend. ENPS measures how likely Schellman employees would recommend working at Schellman to a friend.
Net Promoter Score
28
NPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
