

Schindler manufactures, installs, services and modernizes elevators, escalators and moving walks for almost every type of building requirement worldwide.
Schindler Elevator Corporation's Net Promoter Score (NPS) is a -55 with 19% Promoters, 7% Passives, and 74% Detractors. Net Promoter Score tracks whether Schindler Elevator Corporation's customers would recommend using the product based on a scale of -100 to 100.
| 19% | Promoters |
|---|---|
| 7% | Passives |
| 74% | Detractors |
| Summary | Date | Score |
|---|---|---|
Nov 2023 -58 | Nov 2023 | -58 |
Dec 2023 -60 | Dec 2023 | -60 |
Jan 2024 -59 | Jan 2024 | -59 |
Feb 2024 -60 | Feb 2024 | -60 |
Mar 2024 -59 | Mar 2024 | -59 |
Apr 2024 -59 | Apr 2024 | -59 |
May 2024 -59 | May 2024 | -59 |
Oct 2024 -59 | Oct 2024 | -59 |
Nov 2024 -59 | Nov 2024 | -59 |
Dec 2024 -57 | Dec 2024 | -57 |
Apr 2025 -57 | Apr 2025 | -57 |
Jun 2025 -57 | Jun 2025 | -57 |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Male customers rated Schindler Elevator Corporation's NPS 8 points higher than Female customers.
Schindler Elevator Corporation's NPS was rated -70 by Male customers on Comparably.
Schindler Elevator Corporation's NPS was rated -78 by Female customers on Comparably.
Schindler Elevator Corporation's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -80 | Caucasian | -80 |
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
Other -78 | Other | -78 |
Schindler Elevator Corporation's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Schindler Elevator Corporation's NPS was rated the highest by customers who have used Schindler Elevator Corporation's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -89 | Less than 1 Year | -89 |
1 to 2 Years -54 | 1 to 2 Years | -54 |
2 to 5 Years -84 | 2 to 5 Years | -84 |
5 to 10 Years -26 | 5 to 10 Years | -26 |
Over 10 Years -82 | Over 10 Years | -82 |
Out of the 15 Schindler Elevator Corporation customer reviews 3 were positive and 12 were constructive. Schindler Elevator Corporation customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Schindler Elevator Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Male customers rated Schindler Elevator Corporation's Customer Loyalty score 3% higher than Female customers.
Schindler Elevator Corporation's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Schindler Elevator Corporation's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
| Summary | Age | Score |
|---|---|---|
26-30 78% | 26-30 | 78% |
31-35 70% | 31-35 | 70% |
36-40 64% | 36-40 | 64% |
41-45 64% | 41-45 | 64% |
46-50 49% | 46-50 | 49% |
51-55 59% | 51-55 | 59% |
56-60 61% | 56-60 | 61% |
61-65 63% | 61-65 | 63% |
66+ 61% | 66+ | 61% |
Schindler Elevator Corporation's Customer Loyalty score was rated the highest by customers who have used Schindler Elevator Corporation's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Schindler Elevator Corporation's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Non-Profit industry customers.
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Schindler Elevator Corporation has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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Schindler Elevator Corporation’s product quality score is a 2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Schindler Elevator Corporation's product the highest. Reviewers from the Commercial Real Estate industry rated Schindler Elevator Corporation the lowest at 1.5.
Schindler Elevator Corporation's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers from the Real Estate industry.
Male customers rated Schindler Elevator Corporation's Product Quality score 0.1 stars higher than Female customers.
Schindler Elevator Corporation's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 2.4 | Asian or Pacific Islander | 2.4 |
Other 1.5 | Other | 1.5 |
Schindler Elevator Corporation's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
| Summary | Age | Score |
|---|---|---|
26-30 3 | 26-30 | 3 |
31-35 3.1 | 31-35 | 3.1 |
36-40 2.5 | 36-40 | 2.5 |
41-45 2.3 | 41-45 | 2.3 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Schindler Elevator Corporation's Product Quality score was rated the highest by customers who have used Schindler Elevator Corporation's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Schindler Elevator Corporation's Product Quality score was rated the highest by Tech industry customers, and the lowest by Real Estate industry customers.
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Schindler Elevator Corporation has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
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Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Commercial Real Estate industry think that they had the lowest ROI from Schindler Elevator Corporation.
Schindler Elevator Corporation's ROI score was rated highest by customers ages 31-35, and rated lowest by customers from the Real Estate industry.
Schindler Elevator Corporation's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Schindler Elevator Corporation's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Other 1.5 | Other | 1.5 |
Schindler Elevator Corporation's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
| Summary | Age | Score |
|---|---|---|
26-30 3 | 26-30 | 3 |
31-35 3.5 | 31-35 | 3.5 |
36-40 2.6 | 36-40 | 2.6 |
41-45 2.1 | 41-45 | 2.1 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Schindler Elevator Corporation's ROI score was rated the highest by customers who have used Schindler Elevator Corporation's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Schindler Elevator Corporation's ROI score was rated the highest by Tech industry customers, and the lowest by Real Estate industry customers.
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Schindler Elevator Corporation has an overall Customer Satisfaction score of 24 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Schindler Elevator Corporation's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers from the Real Estate industry.
Male customers rated Schindler Elevator Corporation's Customer Satisfaction score 9 points higher than Female customers.
Very Satisfied | 13% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 16% | |
Very Dissatisfied | 61% |
Very Satisfied | 11% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 78% |
Schindler Elevator Corporation's Customer Satisfaction (CSAT) score was rated 13% according to Caucasian users and customers.
Schindler Elevator Corporation's Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
Schindler Elevator Corporation's Customer Satisfaction (CSAT) score was rated 12% according to Other users and customers.
Schindler Elevator Corporation's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 25% | |||||||||||||||
| 31-35 | 66% | |||||||||||||||
| 36-40 | 20% | |||||||||||||||
| 41-45 | 40% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 20% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 22% | |||||||||||||||
| 66+ | 14% |
Schindler Elevator Corporation's Customer Satisfaction score was rated the highest by customers who have used Schindler Elevator Corporation's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Schindler Elevator Corporation's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Real Estate industry customers.
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}Schindler Elevator Corporation has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
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20 Whippany Road, Morristown, NJ 07960
https://www.schindler.com/us/internet/en/home.html
Schindler Elevator Corporation's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers from the Real Estate industry.
Schindler Elevator Corporation's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Schindler Elevator Corporation's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Other 1.5 | Other | 1.5 |
Schindler Elevator Corporation's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3 | 26-30 | 3 |
31-35 3.3 | 31-35 | 3.3 |
36-40 1.9 | 36-40 | 1.9 |
41-45 2.2 | 41-45 | 2.2 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Schindler Elevator Corporation's Customer Service score was rated the highest by customers who have used Schindler Elevator Corporation's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Schindler Elevator Corporation's Customer Service score was rated the highest by Tech industry customers, and the lowest by Real Estate industry customers.
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Schindler Elevator Corporation has a 3.3/5 stars for its overall company culture rated by their employees

In the Top 40% of Similar Sized Companies on Comparably.
Schindler Elevator Corporation scored a -55 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of Schindler Elevator Corporation would recommend the brand to a friend. ENPS measures how likely Schindler Elevator Corporation employees would recommend working at Schindler Elevator Corporation to a friend.
| 19% | Promoters |
|---|---|
| 7% | Passive |
| 74% | Detractors |
| 41% | Promoters |
|---|---|
| 15% | Passive |
| 44% | Detractors |