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Schindler Elevator Corporation
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About Schindler Elevator Corporation's Brand

Schindler manufactures, installs, services and modernizes elevators, escalators and moving walks for almost every type of building requirement worldwide.

Brand at a Glance

64%
Customer Loyalty
2/5
Product Quality
1.8/5
Pricing
1.8/5
Customer Service

Schindler Elevator Corporation NPS

Schindler Elevator Corporation's Net Promoter Score (NPS) is a -55 with 19% Promoters, 7% Passives, and 74% Detractors. Net Promoter Score tracks whether Schindler Elevator Corporation's customers would recommend using the product based on a scale of -100 to 100.

Schindler Elevator Corporation Overall NPS

-55
NPS
19%Promoters
7%Passives
74%Detractors
Schindler Elevator Corporation Overall NPS

Schindler Elevator Corporation NPS Trend

-100
-50
0
50
100
Nov 2023
-58
Nov 2023-58
Dec 2023
-60
Dec 2023-60
Jan 2024
-59
Jan 2024-59
Feb 2024
-60
Feb 2024-60
Mar 2024
-59
Mar 2024-59
Apr 2024
-59
Apr 2024-59
May 2024
-59
May 2024-59
Oct 2024
-59
Oct 2024-59
Nov 2024
-59
Nov 2024-59
Dec 2024
-57
Dec 2024-57
Apr 2025
-57
Apr 2025-57
Jun 2025
-57
Jun 2025-57

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Schindler Elevator Corporation NPS by Gender

Male customers rated Schindler Elevator Corporation's NPS 8 points higher than Female customers.

Male

-70

Schindler Elevator Corporation's NPS was rated -70 by Male customers on Comparably.

13%
Promoters
4%
Passives
83%
Detractors

Female

-78

Schindler Elevator Corporation's NPS was rated -78 by Female customers on Comparably.

11%
Promoters
0%
Passives
89%
Detractors

Schindler Elevator Corporation NPS by Ethnicity

Schindler Elevator Corporation's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

-100
-50
0
50
100
Caucasian
-80
Caucasian-80
Asian or Pacific Islander
-34
Asian or Pacific Islander-34
Other
-78
Other-78

Schindler Elevator Corporation NPS by Age

Schindler Elevator Corporation's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.

0
20
40
60
80
100
Promoters
50%
Passives
0%
Detractors
50%
26-3050%0%50%
Promoters
67%
Passives
0%
Detractors
33%
31-3567%0%33%
Promoters
20%
Passives
0%
Detractors
80%
36-4020%0%80%
Promoters
40%
Passives
0%
Detractors
60%
41-4540%0%60%
Promoters
0%
Passives
0%
Detractors
100%
46-500%0%100%
Promoters
9%
Passives
0%
Detractors
91%
51-559%0%91%
Promoters
0%
Passives
0%
Detractors
100%
56-600%0%100%
Promoters
0%
Passives
8%
Detractors
92%
61-650%8%92%
Promoters
14%
Passives
0%
Detractors
86%
66+14%0%86%

Schindler Elevator Corporation NPS by Usage

Schindler Elevator Corporation's NPS was rated the highest by customers who have used Schindler Elevator Corporation's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100
-50
0
50
100
Less than 1 Year
-89
Less than 1 Year-89
1 to 2 Years
-54
1 to 2 Years-54
2 to 5 Years
-84
2 to 5 Years-84
5 to 10 Years
-26
5 to 10 Years-26
Over 10 Years
-82
Over 10 Years-82

Schindler Elevator Corporation Customer Reviews

Out of the 15 Schindler Elevator Corporation customer reviews 3 were positive and 12 were constructive. Schindler Elevator Corporation customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

What can this brand most improve?
Quality of Service, Quality of Product and stop putting in proprietary equipment which holds you "hostage" to their service since as no other elevator service company can service Schindler elevators. Proprietary equipment should not be allowed as it does not provide end user competitive bidding.
What do you value most about this brand?
Honesty, tech, fast service, innovation
What can this brand most improve?
Elevator Software needs major improvement to eliminate glitches
What can this brand most improve?
communication to clients and on-time delivery of services
What can this brand most improve?
our elevator stops alot with the same error

Schindler Elevator Corporation Customer Loyalty

64%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

64% of Schindler Elevator Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

64
64%
36
36%
Schindler Elevator Corporation Customer Loyalty

Schindler Elevator Corporation Customer Loyalty Score by Gender

Male customers rated Schindler Elevator Corporation's Customer Loyalty score 3% higher than Female customers.

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Male
63%
Yes
Female
60%
Yes

Schindler Elevator Corporation Customer Loyalty Score by Ethnicity

Schindler Elevator Corporation's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Schindler Elevator Corporation.
60
out of 100
Caucasian
70
out of 100
Asian or Pacific Islander
62
out of 100
Other

Schindler Elevator Corporation Customer Loyalty Score by Age

Schindler Elevator Corporation's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

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0
20%
40%
60%
80%
100%
26-30
78%
26-3078%
31-35
70%
31-3570%
36-40
64%
36-4064%
41-45
64%
41-4564%
46-50
49%
46-5049%
51-55
59%
51-5559%
56-60
61%
56-6061%
61-65
63%
61-6563%
66+
61%
66+61%

Schindler Elevator Corporation Customer Loyalty Score by Usage

Schindler Elevator Corporation's Customer Loyalty score was rated the highest by customers who have used Schindler Elevator Corporation's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
60%
1 to 2 Years
52%
2 to 5 Years
55%
5 to 10 Years
66%
Over 10 Years
71%

Schindler Elevator Corporation Customer Loyalty Score by Industry

Schindler Elevator Corporation's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Non-Profit industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech
89%
Aerospace and Aviation
100%
Commercial Real Estate
100%
Construction
46%
Facilities Services
40%
Healthcare, Hospitals and Medicine
33%
Hospitality
67%
Non-Profit
10%
Real Estate
50%

Schindler Elevator Corporation Product Quality

2/5

Schindler Elevator Corporation has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.

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Schindler Elevator Corporation Product Information

Schindler Elevator Corporation’s product quality score is a 2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Schindler Elevator Corporation's product the highest. Reviewers from the Commercial Real Estate industry rated Schindler Elevator Corporation the lowest at 1.5.

Website
https://www.schindler.com/us/internet/en/home.html
Company Size
5,001-10,000 Employees

Quick Insights into Schindler Elevator Corporation Product Quality

Schindler Elevator Corporation's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers from the Real Estate industry.

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Ranked Schindler Elevator Corporation Product Quality the Highest

Tech
3.2
31-35
3.1
5 to 10 Years
2.9

Ranked Schindler Elevator Corporation Product Quality the Lowest

Other
1.5
Over 10 Years
1.5
Real Estate
1.5

Schindler Elevator Corporation Product Quality Score by Gender

Male customers rated Schindler Elevator Corporation's Product Quality score 0.1 stars higher than Female customers.

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Male

1.6/5

Female

1.5/5

Schindler Elevator Corporation Product Quality Score by Ethnicity

Schindler Elevator Corporation's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
1.5
Caucasian1.5
Asian or Pacific Islander
2.4
Asian or Pacific Islander2.4
Other
1.5
Other1.5

Schindler Elevator Corporation Product Quality Score by Age

Schindler Elevator Corporation's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

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0
1
2
3
4
5
26-30
3
26-303
31-35
3.1
31-353.1
36-40
2.5
36-402.5
41-45
2.3
41-452.3
46-50
1.5
46-501.5
51-55
1.5
51-551.5
56-60
1.5
56-601.5
61-65
1.5
61-651.5
66+
1.5
66+1.5

Schindler Elevator Corporation Product Quality Score by Usage

Schindler Elevator Corporation's Product Quality score was rated the highest by customers who have used Schindler Elevator Corporation's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
1.5
1 to 2 Years
1.7
2 to 5 Years
1.5
5 to 10 Years
2.9
Over 10 Years
1.5

Schindler Elevator Corporation Product Quality Score by Industry

Schindler Elevator Corporation's Product Quality score was rated the highest by Tech industry customers, and the lowest by Real Estate industry customers.

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Tech
3.2
Aerospace and Aviation
1.6
Commercial Real Estate
1.5
Construction
1.5
Facilities Services
1.5
Healthcare, Hospitals and Medicine
1.5
Hospitality
1.5
Non-Profit
1.5
Real Estate
1.5

Schindler Elevator Corporation Pricing

Schindler Elevator Corporation ROI & Value For Money

1.8/5

Schindler Elevator Corporation has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.

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Schindler Elevator Corporation Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Commercial Real Estate industry think that they had the lowest ROI from Schindler Elevator Corporation.

Quick Insights into Schindler Elevator Corporation ROI

Schindler Elevator Corporation's ROI score was rated highest by customers ages 31-35, and rated lowest by customers from the Real Estate industry.

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Ranked Schindler Elevator Corporation ROI the Highest

31-35
3.5
5 to 10 Years
2.9
Tech
2.7

Ranked Schindler Elevator Corporation ROI the Lowest

Other
1.5
Over 10 Years
1.5
Real Estate
1.5

Schindler Elevator Corporation ROI Score by Gender

Schindler Elevator Corporation's ROI score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Schindler Elevator Corporation ROI Score by Ethnicity

Schindler Elevator Corporation's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
1.5
Caucasian1.5
Asian or Pacific Islander
2.3
Asian or Pacific Islander2.3
Other
1.5
Other1.5

Schindler Elevator Corporation ROI Score by Age

Schindler Elevator Corporation's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

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0
1
2
3
4
5
26-30
3
26-303
31-35
3.5
31-353.5
36-40
2.6
36-402.6
41-45
2.1
41-452.1
46-50
1.5
46-501.5
51-55
1.5
51-551.5
56-60
1.5
56-601.5
61-65
1.5
61-651.5
66+
1.5
66+1.5

Schindler Elevator Corporation ROI Score by Usage

Schindler Elevator Corporation's ROI score was rated the highest by customers who have used Schindler Elevator Corporation's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
1.5
1 to 2 Years
1.7
2 to 5 Years
1.5
5 to 10 Years
2.9
Over 10 Years
1.5

Schindler Elevator Corporation ROI Score by Industry

Schindler Elevator Corporation's ROI score was rated the highest by Tech industry customers, and the lowest by Real Estate industry customers.

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Tech
2.7
Aerospace and Aviation
1.8
Commercial Real Estate
1.5
Construction
1.5
Facilities Services
1.5
Healthcare, Hospitals and Medicine
1.5
Hospitality
1.5
Non-Profit
1.5
Real Estate
1.5

Schindler Elevator Corporation Customer Satisfaction (CSAT)

Schindler Elevator Corporation Customer Satisfaction (CSAT) Score

24 / 100

Schindler Elevator Corporation has an overall Customer Satisfaction score of 24 rated by its users and customers.

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Very Satisfied15%
Satisfied9%
Neither Satisfied nor Dissatisfied3%
Dissatisfied13%
Very Dissatisfied60%
Very Satisfied
15%
Satisfied
9%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
13%
Very Dissatisfied
60%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Schindler Elevator Corporation Customer Satisfaction

Schindler Elevator Corporation's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers from the Real Estate industry.

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Ranked Schindler Elevator Corporation Customer Satisfaction the Highest

31-35
66%
Asian or Pacific Islander
50%
Tech
50%

Ranked Schindler Elevator Corporation Customer Satisfaction the Lowest

2 to 5 Years
0%
56-60
0%
Real Estate
0%

Schindler Elevator Corporation Customer Satisfaction Score by Gender

Male customers rated Schindler Elevator Corporation's Customer Satisfaction score 9 points higher than Female customers.

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20 / 100
Male
Very Satisfied
13%
Satisfied
7%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
16%
Very Dissatisfied
61%
11 / 100
Female
Very Satisfied
11%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
78%

Schindler Elevator Corporation Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Schindler Elevator Corporation's Customer Satisfaction (CSAT) score was rated 13% according to Caucasian users and customers.

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13 / 100
Very Satisfied13%
Satisfied0%
Neither Satisfied nor Dissatisfied2%
Dissatisfied18%
Very Dissatisfied67%
Very Satisfied
13%
Satisfied
0%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
18%
Very Dissatisfied
67%

CSAT according to Asian or Pacific Islander

Schindler Elevator Corporation's Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.

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50 / 100
Very Satisfied13%
Satisfied37%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied50%
Very Satisfied
13%
Satisfied
37%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%

CSAT according to Other

Schindler Elevator Corporation's Customer Satisfaction (CSAT) score was rated 12% according to Other users and customers.

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12 / 100
Very Satisfied6%
Satisfied6%
Neither Satisfied nor Dissatisfied5%
Dissatisfied18%
Very Dissatisfied65%
Very Satisfied
6%
Satisfied
6%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
18%
Very Dissatisfied
65%

Schindler Elevator Corporation Customer Satisfaction Score by Age

Schindler Elevator Corporation's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.

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0
20
40
60
80
100
26-30 CSAT Score
25%
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
26-3025%
31-35 CSAT Score
66%
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
31-3566%
36-40 CSAT Score
20%
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
36-4020%
41-45 CSAT Score
40%
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
41-4540%
46-50 CSAT Score
0%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
72%
46-500%
51-55 CSAT Score
20%
Very Satisfied
10%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
51-5520%
56-60 CSAT Score
0%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
14%
Very Dissatisfied
79%
56-600%
61-65 CSAT Score
22%
Very Satisfied
11%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
45%
61-6522%
66+ CSAT Score
14%
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
72%
66+14%

Schindler Elevator Corporation Customer Satisfaction Score by Usage

Schindler Elevator Corporation's Customer Satisfaction score was rated the highest by customers who have used Schindler Elevator Corporation's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
12
1 to 2 Years
27
2 to 5 Years
0
5 to 10 Years
37
Over 10 Years
19

Schindler Elevator Corporation Customer Satisfaction Score by Industry

Schindler Elevator Corporation's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Real Estate industry customers.

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Tech
50
Aerospace and Aviation
33
Commercial Real Estate
0
Construction
22
Facilities Services
0
Healthcare, Hospitals and Medicine
0
Hospitality
0
Non-Profit
0
Real Estate
0

Schindler Elevator Corporation Customer Service

1.8/5

Schindler Elevator Corporation has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.

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About Schindler Elevator Corporation's Customer Service

Address

20 Whippany Road, Morristown, NJ 07960


Website

https://www.schindler.com/us/internet/en/home.html

Quick Insights into Schindler Elevator Corporation Customer Service

Schindler Elevator Corporation's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers from the Real Estate industry.

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Ranked Schindler Elevator Corporation Customer Service the Highest

31-35
3.3
Tech
2.7
5 to 10 Years
2.4

Ranked Schindler Elevator Corporation Customer Service the Lowest

Other
1.5
Over 10 Years
1.5
Real Estate
1.5

Schindler Elevator Corporation Customer Service Score by Gender

Schindler Elevator Corporation's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Schindler Elevator Corporation Customer Service Score by Ethnicity

Schindler Elevator Corporation's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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0
20
40
60
80
100
Caucasian
1.5
Caucasian1.5
Asian or Pacific Islander
2.3
Asian or Pacific Islander2.3
Other
1.5
Other1.5

Schindler Elevator Corporation Customer Service Score by Age

Schindler Elevator Corporation's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

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0
20
40
60
80
100
26-30
3
26-303
31-35
3.3
31-353.3
36-40
1.9
36-401.9
41-45
2.2
41-452.2
46-50
1.5
46-501.5
51-55
1.5
51-551.5
56-60
1.5
56-601.5
61-65
1.5
61-651.5
66+
1.5
66+1.5

Schindler Elevator Corporation Customer Service Score by Usage

Schindler Elevator Corporation's Customer Service score was rated the highest by customers who have used Schindler Elevator Corporation's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
1.5
1 to 2 Years
1.6
2 to 5 Years
1.5
5 to 10 Years
2.4
Over 10 Years
1.5

Schindler Elevator Corporation Customer Service Score by Industry

Schindler Elevator Corporation's Customer Service score was rated the highest by Tech industry customers, and the lowest by Real Estate industry customers.

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Tech
2.7
Aerospace and Aviation
1.8
Commercial Real Estate
1.5
Construction
1.5
Facilities Services
1.5
Healthcare, Hospitals and Medicine
1.5
Hospitality
1.5
Non-Profit
1.5
Real Estate
1.5

Schindler Elevator Corporation as an Employer

3.3/5

Schindler Elevator Corporation has a 3.3/5 stars for its overall company culture rated by their employees

  Schindler Elevator Corporation CEO
top
40%
CEO of Schindler Elevator Corporation

In the Top 40% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Schindler Elevator Corporation scored a -55 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of Schindler Elevator Corporation would recommend the brand to a friend. ENPS measures how likely Schindler Elevator Corporation employees would recommend working at Schindler Elevator Corporation to a friend.

Net Promoter Score

-55
NPS Score
19%Promoters
7%Passive
74%Detractors

Employee Net Promoter Score

-3
eNPS Score
41%Promoters
15%Passive
44%Detractors

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