-5
NPS
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Schiphol Airport
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About Schiphol Airport's Brand
Schiphol Airport is the national airport of The Netherlands, close to Amsterdam.
Brand at a Glance
71%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
3.5/5
Customer Service
Schiphol Airport NPS
Schiphol Airport's Net Promoter Score (NPS) is a -5 with 28% Promoters, 39% Passives, and 33% Detractors. Net Promoter Score tracks whether Schiphol Airport's customers would recommend using the product based on a scale of -100 to 100.
Schiphol Airport Overall NPS
| 28% | Promoters |
|---|---|
| 39% | Passives |
| 33% | Detractors |
Schiphol Airport NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 33 | Sep 2022 | 33 |
Oct 2022 25 | Oct 2022 | 25 |
Jul 2023 0 | Jul 2023 | 0 |
Oct 2023 0 | Oct 2023 | 0 |
Jan 2024 0 | Jan 2024 | 0 |
Feb 2024 0 | Feb 2024 | 0 |
May 2024 9 | May 2024 | 9 |
Dec 2024 -1 | Dec 2024 | -1 |
May 2025 -8 | May 2025 | -8 |
Jun 2025 -7 | Jun 2025 | -7 |
Jul 2025 -12 | Jul 2025 | -12 |
Aug 2025 -7 | Aug 2025 | -7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Schiphol Airport NPS by Gender
Schiphol Airport's NPS was rated -75 by Male customers on Comparably.
Male
-75
Schiphol Airport's NPS was rated -75 by Male customers on Comparably.
0%
Promoters
25%
Passives
75%
Detractors
Female
N/A
Schiphol Airport's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Schiphol Airport NPS by Ethnicity
Schiphol Airport's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
Schiphol Airport NPS by Age
Schiphol Airport's NPS was rated -34 points by customers ages 36-40 on Comparably.
Schiphol Airport Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Schiphol Airport users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Schiphol Airport Customer Loyalty Score by Gender
Schiphol Airport's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
Schiphol Airport Customer Loyalty Score by Ethnicity
Schiphol Airport's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Schiphol Airport.
40
out of 100
Caucasian
70
out of 100
Hispanic or Latino
Schiphol Airport Customer Loyalty Score by Age
Schiphol Airport's Customer Loyalty score was rated 70% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Schiphol Airport.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
Schiphol Airport Product Quality
3.4/5
Schiphol Airport has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Schiphol Airport Product Information
Schiphol Airport’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.schiphol.nl/
- Company Size
- 1,001-5,000 Employees
Quick Insights into Schiphol Airport Product Quality
Schiphol Airport's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by Caucasian customers.
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Ranked Schiphol Airport Product Quality the Highest
Ranked Schiphol Airport Product Quality the Lowest
Schiphol Airport Product Quality Score by Gender
Schiphol Airport's Product Quality score was rated 2.4 by Male customers on Comparably.
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Male
2.4/5
Female
N/A
Schiphol Airport Product Quality Score by Ethnicity
Schiphol Airport's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Schiphol Airport.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
Schiphol Airport Product Quality Score by Age
Schiphol Airport's Product Quality score was rated 2.3 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Schiphol Airport.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.3 | 36-40 | 2.3 |
Schiphol Airport Pricing
Schiphol Airport ROI & Value For Money
3.1/5
Schiphol Airport has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Schiphol Airport ROI
Schiphol Airport's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by Caucasian customers.
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Ranked Schiphol Airport ROI the Highest
Ranked Schiphol Airport ROI the Lowest
Schiphol Airport ROI Score by Gender
Schiphol Airport's ROI score was rated 2.4 by Male customers on Comparably.
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Male
2.4/5
Female
N/A
Schiphol Airport ROI Score by Ethnicity
Schiphol Airport's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Schiphol Airport.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
Schiphol Airport ROI Score by Age
Schiphol Airport's ROI score was rated 2.3 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Schiphol Airport.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.3 | 36-40 | 2.3 |
Schiphol Airport Customer Satisfaction (CSAT)
Schiphol Airport Customer Satisfaction (CSAT) Score
79 / 100
Schiphol Airport has an overall Customer Satisfaction score of 79 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
21%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Schiphol Airport Customer Satisfaction
Schiphol Airport's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Hispanic or Latino customers.
Sign Up to unlock insights into how customers have ranked Schiphol Airport's Customer Satisfaction.
Ranked Schiphol Airport Customer Satisfaction the Highest
Ranked Schiphol Airport Customer Satisfaction the Lowest
Schiphol Airport Customer Satisfaction Score by Gender
Schiphol Airport's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Schiphol Airport.
50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 50% | |
Very Dissatisfied | 0% |
Schiphol Airport Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Schiphol Airport's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Schiphol Airport.
67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to Hispanic or Latino
Schiphol Airport's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Schiphol Airport.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
Schiphol Airport Customer Satisfaction Score by Age
Schiphol Airport's Customer Satisfaction score was rated 33 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Schiphol Airport.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 33% |
Schiphol Airport Customer Service
3.5/5
Schiphol Airport has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Schiphol Airport's Customer Service
Website
http://www.schiphol.nl/
Quick Insights into Schiphol Airport Customer Service
Schiphol Airport's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by Caucasian customers.
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Ranked Schiphol Airport Customer Service the Highest
Ranked Schiphol Airport Customer Service the Lowest
Schiphol Airport Customer Service Score by Gender
Schiphol Airport's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Schiphol Airport.
Male
3.1/5
Female
N/A
Schiphol Airport Customer Service Score by Ethnicity
Schiphol Airport's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Schiphol Airport.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
Schiphol Airport Customer Service Score by Age
Schiphol Airport's Customer Service score was rated 2.6 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Schiphol Airport.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2.6 | 36-40 | 2.6 |
Schiphol Airport as an Employer
Consumer vs. Employees
Schiphol Airport scored a -5 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Schiphol Airport would recommend the brand to a friend. ENPS measures how likely Schiphol Airport employees would recommend working at Schiphol Airport to a friend.
Net Promoter Score
-5
NPS Score
| 28% | Promoters |
|---|---|
| 39% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
