-9
NPS
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Schlotzsky's
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About Schlotzsky's' Brand
"Schlotzsky's Franchise is a supplier of raw material, ingredients and other products to the beverage and food industry."
Brand at a Glance
92%
Customer Loyalty
3/5
Product Quality
3.2/5
Pricing
3/5
Customer Service
Schlotzsky's NPS
Schlotzsky's's Net Promoter Score (NPS) is a -9 with 39% Promoters, 13% Passives, and 48% Detractors. Net Promoter Score tracks whether Schlotzsky's's customers would recommend using the product based on a scale of -100 to 100.
Schlotzsky's Overall NPS
| 39% | Promoters |
|---|---|
| 13% | Passives |
| 48% | Detractors |
Schlotzsky's NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 5 | Sep 2023 | 5 |
Oct 2023 4 | Oct 2023 | 4 |
Dec 2023 -1 | Dec 2023 | -1 |
Jan 2024 4 | Jan 2024 | 4 |
Mar 2024 16 | Mar 2024 | 16 |
Apr 2024 11 | Apr 2024 | 11 |
Jul 2024 2 | Jul 2024 | 2 |
Oct 2024 0 | Oct 2024 | 0 |
Nov 2024 2 | Nov 2024 | 2 |
Jan 2025 -2 | Jan 2025 | -2 |
Dec 2025 -5 | Dec 2025 | -5 |
Jan 2026 -7 | Jan 2026 | -7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Schlotzsky's NPS by Gender
Male customers rated Schlotzsky's's NPS 97 points higher than Female customers.
Male
40
Schlotzsky's's NPS was rated 40 by Male customers on Comparably.
70%
Promoters
0%
Passives
30%
Detractors
Female
-57
Schlotzsky's's NPS was rated -57 by Female customers on Comparably.
14%
Promoters
15%
Passives
71%
Detractors
Schlotzsky's NPS by Ethnicity
Schlotzsky's's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
African American/Black 34 | African American/Black | 34 |
Schlotzsky's NPS by Age
Schlotzsky's's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.
Schlotzsky's NPS by Usage
Schlotzsky's's NPS was rated the highest by customers who have used Schlotzsky's's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
5 to 10 Years 50 | 5 to 10 Years | 50 |
Over 10 Years -9 | Over 10 Years | -9 |
Schlotzsky's Customer Reviews
Out of the 3 Schlotzsky's customer reviews 2 were positive and 1 was constructive. Schlotzsky's customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Schlotzsky's Customer Loyalty
92%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
92% of Schlotzsky's users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Schlotzsky's Customer Loyalty Score by Gender
Female customers rated Schlotzsky's's Customer Loyalty score 9% higher than Male customers.
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Male
91%
Yes
Female
100%
Yes
Schlotzsky's Customer Loyalty Score by Ethnicity
Schlotzsky's's Customer Loyalty score was rated 100% by both African American/Black and Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Schlotzsky's.
100
out of 100
Caucasian
100
out of 100
African American/Black
Schlotzsky's Customer Loyalty Score by Age
Schlotzsky's's Customer Loyalty score was rated 100% by customers ages 41-45 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Schlotzsky's.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
56-60 100% | 56-60 | 100% |
61-65 100% | 61-65 | 100% |
66+ 100% | 66+ | 100% |
Schlotzsky's Customer Loyalty Score by Usage
Schlotzsky's's Customer Loyalty score was rated the highest by customers who have used Schlotzsky's's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Schlotzsky's Product Quality
3/5
Schlotzsky's has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Schlotzsky's Product Information
Schlotzsky's’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://schlotzskys.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Food and Beverages
Quick Insights into Schlotzsky's Product Quality
Schlotzsky's's Product Quality score was rated highest by customers ages 66+, and rated lowest by customers ages 41-45.
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Ranked Schlotzsky's Product Quality the Highest
Ranked Schlotzsky's Product Quality the Lowest
Schlotzsky's Product Quality Score by Gender
Male customers rated Schlotzsky's's Product Quality score 1.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Schlotzsky's.
Male
4/5
Female
2.3/5
Schlotzsky's Product Quality Score by Ethnicity
Schlotzsky's's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Schlotzsky's.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 3.5 | African American/Black | 3.5 |
Schlotzsky's Product Quality Score by Age
Schlotzsky's's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Schlotzsky's.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.1 | 41-45 | 2.1 |
56-60 3.6 | 56-60 | 3.6 |
61-65 3.1 | 61-65 | 3.1 |
66+ 5 | 66+ | 5 |
Schlotzsky's Product Quality Score by Usage
Schlotzsky's's Product Quality score was rated the highest by customers who have used Schlotzsky's's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Schlotzsky's Pricing
Schlotzsky's ROI & Value For Money
3.2/5
Schlotzsky's has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Schlotzsky's ROI
Schlotzsky's's ROI score was rated highest by customers ages 66+, and rated lowest by Female customers.
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Ranked Schlotzsky's ROI the Highest
Ranked Schlotzsky's ROI the Lowest
Schlotzsky's ROI Score by Gender
Male customers rated Schlotzsky's's ROI score 1.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Schlotzsky's.
Male
3.9/5
Female
2/5
Schlotzsky's ROI Score by Ethnicity
Schlotzsky's's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Schlotzsky's.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
African American/Black 3.5 | African American/Black | 3.5 |
Schlotzsky's ROI Score by Age
Schlotzsky's's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Schlotzsky's.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2 | 41-45 | 2 |
56-60 3.2 | 56-60 | 3.2 |
61-65 3.1 | 61-65 | 3.1 |
66+ 5 | 66+ | 5 |
Schlotzsky's ROI Score by Usage
Schlotzsky's's ROI score was rated the highest by customers who have used Schlotzsky's's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Schlotzsky's Customer Satisfaction (CSAT)
Schlotzsky's Customer Satisfaction (CSAT) Score
56 / 100
Schlotzsky's has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
18%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
35%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Schlotzsky's Customer Satisfaction
Schlotzsky's's Customer Satisfaction score was rated highest by customers ages 61-65, and rated lowest by customers ages 41-45.
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Ranked Schlotzsky's Customer Satisfaction the Highest
Ranked Schlotzsky's Customer Satisfaction the Lowest
Schlotzsky's Customer Satisfaction Score by Gender
Male customers rated Schlotzsky's's Customer Satisfaction score 35 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Schlotzsky's.
78 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 11% |
43 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 43% |
Schlotzsky's Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Schlotzsky's' Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Schlotzsky's.
60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
30%
CSAT according to African American/Black
Schlotzsky's' Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Schlotzsky's.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Schlotzsky's Customer Satisfaction Score by Age
Schlotzsky's's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Schlotzsky's.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 25% | |||||||||||||||
| 56-60 | 33% | |||||||||||||||
| 61-65 | 100% | |||||||||||||||
| 66+ | 100% |
Schlotzsky's Customer Satisfaction Score by Usage
Schlotzsky's's Customer Satisfaction score was rated the highest by customers who have used Schlotzsky's's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Schlotzsky's Customer Service
3/5
Schlotzsky's has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Schlotzsky's's Customer Service
Address
Austin, TX
Website
http://schlotzskys.com/
Quick Insights into Schlotzsky's Customer Service
Schlotzsky's's Customer Service score was rated highest by customers ages 66+, and rated lowest by Female customers.
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Ranked Schlotzsky's Customer Service the Highest
Ranked Schlotzsky's Customer Service the Lowest
Schlotzsky's Customer Service Score by Gender
Male customers rated Schlotzsky's's Customer Service score 2.5 stars higher than Female customers.
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Male
4/5
Female
1.5/5
Schlotzsky's Customer Service Score by Ethnicity
Schlotzsky's's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Schlotzsky's.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
African American/Black 3.5 | African American/Black | 3.5 |
Schlotzsky's Customer Service Score by Age
Schlotzsky's's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Schlotzsky's.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 1.7 | 41-45 | 1.7 |
56-60 2.7 | 56-60 | 2.7 |
61-65 3.1 | 61-65 | 3.1 |
66+ 5 | 66+ | 5 |
Schlotzsky's Customer Service Score by Usage
Schlotzsky's's Customer Service score was rated the highest by customers who have used Schlotzsky's's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Schlotzsky's as an Employer
2.8/5
Schlotzsky's has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Schlotzsky's scored a -9 for Net Promoter Score and a -24 for Employee Net Promoter Score. NPS gauges how likely a customer of Schlotzsky's would recommend the brand to a friend. ENPS measures how likely Schlotzsky's employees would recommend working at Schlotzsky's to a friend.
Net Promoter Score
-9
NPS Score
| 39% | Promoters |
|---|---|
| 13% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
-24
eNPS Score
| 29% | Promoters |
|---|---|
| 18% | Passive |
| 53% | Detractors |
