-100
NPS
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Schmitt Industries
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About Schmitt Industries' Brand
Schmitt Industries, Inc. designs, manufactures and markets computer-controlled vibration detection and balancing equipment
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Schmitt Industries NPS
Schmitt Industries's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Schmitt Industries's customers would recommend using the product based on a scale of -100 to 100.
Schmitt Industries Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Schmitt Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -100 | Nov 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Schmitt Industries Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Schmitt Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Schmitt Industries Product Quality
2.5/5
Schmitt Industries has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Schmitt Industries' overall Product Quality score rated by its users and customers.
Schmitt Industries Product Information
Schmitt Industries’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.schmitt-ind.com/
- Company Size
- 11-50 Employees
Industry
Tech
Hardware and Devices
Schmitt Industries Pricing
Schmitt Industries ROI & Value For Money
2.5/5
Schmitt Industries has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Schmitt Industries' overall ROI score rated by its users and customers.
Schmitt Industries Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Schmitt Industries Customer Service
2.5/5
Schmitt Industries has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Schmitt Industries' overall Customer Service score rated by its users and customers.
About Schmitt Industries's Customer Service
Address
2765 NW Nicolai St, Portland, OR
Website
http://www.schmitt-ind.com/
Phone Number
+86 21 6089 6337
Schmitt Industries as an Employer
2.2/5
Schmitt Industries has a 2.2/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Schmitt Industries scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Schmitt Industries would recommend the brand to a friend. ENPS measures how likely Schmitt Industries employees would recommend working at Schmitt Industries to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
