0
NPS
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SCHNEIDER ELECTRIC SE
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About SCHNEIDER ELECTRIC SE's Brand
Brand at a Glance
55%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
4/5
Customer Service
SCHNEIDER ELECTRIC SE NPS
SCHNEIDER ELECTRIC SE's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether SCHNEIDER ELECTRIC SE's customers would recommend using the product based on a scale of -100 to 100.
SCHNEIDER ELECTRIC SE Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
SCHNEIDER ELECTRIC SE NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
Nov 2023 0 | Nov 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SCHNEIDER ELECTRIC SE Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of SCHNEIDER ELECTRIC SE users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SCHNEIDER ELECTRIC SE Product Quality
4/5
SCHNEIDER ELECTRIC SE has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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SCHNEIDER ELECTRIC SE Product Information
SCHNEIDER ELECTRIC SE’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
SCHNEIDER ELECTRIC SE Pricing
SCHNEIDER ELECTRIC SE ROI & Value For Money
3.7/5
SCHNEIDER ELECTRIC SE has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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SCHNEIDER ELECTRIC SE Customer Satisfaction (CSAT)
SCHNEIDER ELECTRIC SE Customer Satisfaction (CSAT) Score
100 / 100
SCHNEIDER ELECTRIC SE has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SCHNEIDER ELECTRIC SE Customer Service
4/5
SCHNEIDER ELECTRIC SE has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About SCHNEIDER ELECTRIC SE's Customer Service
Address
35 RUE JOSEPH MONIER, Rueil-Malmaison, 92500 France
Website
http://www.schneider-electric.com
SCHNEIDER ELECTRIC SE as an Employer
4.7/5
SCHNEIDER ELECTRIC SE has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
CEO of SCHNEIDER ELECTRIC SE
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
SCHNEIDER ELECTRIC SE scored a 0 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of SCHNEIDER ELECTRIC SE would recommend the brand to a friend. ENPS measures how likely SCHNEIDER ELECTRIC SE employees would recommend working at SCHNEIDER ELECTRIC SE to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 56% | Promoters |
|---|---|
| 38% | Passive |
| 6% | Detractors |
