-30
NPS
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School of Rock
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About School of Rock's Brand
School of Rock is a performance-based music school featuring an all star program that lets kids perform on stage around the world.
Brand at a Glance
82%
Customer Loyalty
3/5
Product Quality
2.5/5
Pricing
2.4/5
Customer Service
School of Rock NPS
School of Rock's Net Promoter Score (NPS) is a -30 with 29% Promoters, 12% Passives, and 59% Detractors. Net Promoter Score tracks whether School of Rock's customers would recommend using the product based on a scale of -100 to 100.
School of Rock Overall NPS
| 29% | Promoters |
|---|---|
| 12% | Passives |
| 59% | Detractors |
School of Rock NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -21 | Jun 2023 | -21 |
Jul 2023 -27 | Jul 2023 | -27 |
Aug 2023 -34 | Aug 2023 | -34 |
Oct 2023 -36 | Oct 2023 | -36 |
Dec 2023 -36 | Dec 2023 | -36 |
Jan 2024 -38 | Jan 2024 | -38 |
Feb 2024 -38 | Feb 2024 | -38 |
Mar 2024 -34 | Mar 2024 | -34 |
May 2024 -32 | May 2024 | -32 |
Jul 2024 -33 | Jul 2024 | -33 |
Dec 2024 -33 | Dec 2024 | -33 |
Jan 2025 -31 | Jan 2025 | -31 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
School of Rock NPS by Gender
Male customers rated School of Rock's NPS 15 points higher than Female customers.
Male
-20
School of Rock's NPS was rated -20 by Male customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Female
-35
School of Rock's NPS was rated -35 by Female customers on Comparably.
30%
Promoters
5%
Passives
65%
Detractors
School of Rock NPS by Ethnicity
School of Rock's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -13 | Caucasian | -13 |
Other -72 | Other | -72 |
School of Rock NPS by Age
School of Rock's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
School of Rock NPS by Usage
School of Rock's NPS was rated the highest by customers who have used School of Rock's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -25 | Less than 1 Year | -25 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -54 | 2 to 5 Years | -54 |
5 to 10 Years 60 | 5 to 10 Years | 60 |
School of Rock Customer Reviews
Out of the 4 School of Rock customer reviews 2 were positive and 2 were constructive. School of Rock customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
School of Rock Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of School of Rock users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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School of Rock Customer Loyalty Score by Gender
Female customers rated School of Rock's Customer Loyalty score 5% higher than Male customers.
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Male
82%
Yes
Female
87%
Yes
School of Rock Customer Loyalty Score by Ethnicity
School of Rock's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of School of Rock.
88
out of 100
Caucasian
74
out of 100
Other
School of Rock Customer Loyalty Score by Age
School of Rock's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 78% | 36-40 | 78% |
41-45 61% | 41-45 | 61% |
46-50 100% | 46-50 | 100% |
51-55 100% | 51-55 | 100% |
School of Rock Customer Loyalty Score by Usage
School of Rock's Customer Loyalty score was rated the highest by customers who have used School of Rock's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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School of Rock Customer Loyalty Score by Industry
School of Rock's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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School of Rock Product Quality
3/5
School of Rock has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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School of Rock Product Information
School of Rock’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated School of Rock's product the highest. Reviewers from the Arts and Entertainment industry rated School of Rock the lowest at 2.1.
- Website
- http://www.schoolofrock.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Media
Sports & Entertainment
Quick Insights into School of Rock Product Quality
School of Rock's Product Quality score was rated highest by customers who have used School of Rock's products/services for 5 to 10 Years, and rated lowest by customers who have used School of Rock's products/services for 1 to 2 Years.
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Ranked School of Rock Product Quality the Highest
Ranked School of Rock Product Quality the Lowest
School of Rock Product Quality Score by Gender
Male customers rated School of Rock's Product Quality score 0.9 stars higher than Female customers.
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Male
4.1/5
Female
3.2/5
School of Rock Product Quality Score by Ethnicity
School of Rock's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of School of Rock.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Other 3 | Other | 3 |
School of Rock Product Quality Score by Age
School of Rock's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of School of Rock.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.6 | 36-40 | 3.6 |
41-45 2.4 | 41-45 | 2.4 |
46-50 3.8 | 46-50 | 3.8 |
51-55 4.3 | 51-55 | 4.3 |
School of Rock Product Quality Score by Usage
School of Rock's Product Quality score was rated the highest by customers who have used School of Rock's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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School of Rock Product Quality Score by Industry
School of Rock's Product Quality score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.
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School of Rock Pricing
School of Rock ROI & Value For Money
2.5/5
School of Rock has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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School of Rock Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from School of Rock.
Quick Insights into School of Rock ROI
School of Rock's ROI score was rated highest by customers who have used School of Rock's products/services for 5 to 10 Years, and rated lowest by customers from the Arts and Entertainment industry.
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Ranked School of Rock ROI the Highest
Ranked School of Rock ROI the Lowest
School of Rock ROI Score by Gender
Male customers rated School of Rock's ROI score 0.5 stars higher than Female customers.
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Male
3.1/5
Female
2.6/5
School of Rock ROI Score by Ethnicity
School of Rock's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of School of Rock.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Other 2 | Other | 2 |
School of Rock ROI Score by Age
School of Rock's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of School of Rock.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.7 | 36-40 | 2.7 |
41-45 2.3 | 41-45 | 2.3 |
46-50 2.5 | 46-50 | 2.5 |
51-55 3.7 | 51-55 | 3.7 |
School of Rock ROI Score by Usage
School of Rock's ROI score was rated the highest by customers who have used School of Rock's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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School of Rock ROI Score by Industry
School of Rock's ROI score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.
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School of Rock Customer Satisfaction (CSAT)
School of Rock Customer Satisfaction (CSAT) Score
30 / 100
School of Rock has an overall Customer Satisfaction score of 30 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
9%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
16%
Very Dissatisfied
35%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into School of Rock Customer Satisfaction
School of Rock's Customer Satisfaction score was rated highest by customers who have used School of Rock's products/services for 5 to 10 Years, and rated lowest by customers from the Tech industry.
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Ranked School of Rock Customer Satisfaction the Highest
Ranked School of Rock Customer Satisfaction the Lowest
School of Rock Customer Satisfaction Score by Gender
Male customers rated School of Rock's Customer Satisfaction score 33 points higher than Female customers.
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60 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
27 / 100
FemaleVery Satisfied | 21% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 17% | |
Very Dissatisfied | 50% |
School of Rock Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
School of Rock's Customer Satisfaction (CSAT) score was rated 43% according to Caucasian users and customers.
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43 / 100
Very Satisfied
36%
Satisfied
7%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
14%
Very Dissatisfied
36%
CSAT according to Other
School of Rock's Customer Satisfaction (CSAT) score was rated 28% according to Other users and customers.
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28 / 100
Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
29%
Very Dissatisfied
43%
School of Rock Customer Satisfaction Score by Age
School of Rock's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 33% | |||||||||||||||
| 41-45 | 14% | |||||||||||||||
| 46-50 | 42% | |||||||||||||||
| 51-55 | 75% |
School of Rock Customer Satisfaction Score by Usage
School of Rock's Customer Satisfaction score was rated the highest by customers who have used School of Rock's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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School of Rock Customer Satisfaction Score by Industry
School of Rock's Customer Satisfaction score was rated 0 points by both Arts and Entertainment and Tech industry customers.
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{
"title": "School of Rock Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Arts and Entertainment",
"groupId": 499,
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]
}School of Rock Customer Service
2.4/5
School of Rock has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About School of Rock's Customer Service
Address
Willowbrook, IL
Website
http://www.schoolofrock.com
Phone Number
+1 (866) 695-5515
Quick Insights into School of Rock Customer Service
School of Rock's Customer Service score was rated highest by customers who have used School of Rock's products/services for 5 to 10 Years, and rated lowest by customers from the Arts and Entertainment industry.
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Ranked School of Rock Customer Service the Highest
Ranked School of Rock Customer Service the Lowest
School of Rock Customer Service Score by Gender
Male customers rated School of Rock's Customer Service score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of School of Rock.
Male
2.7/5
Female
2.3/5
School of Rock Customer Service Score by Ethnicity
School of Rock's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of School of Rock.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Other 2 | Other | 2 |
School of Rock Customer Service Score by Age
School of Rock's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of School of Rock.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2.7 | 36-40 | 2.7 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2.8 | 46-50 | 2.8 |
51-55 3.4 | 51-55 | 3.4 |
School of Rock Customer Service Score by Usage
School of Rock's Customer Service score was rated the highest by customers who have used School of Rock's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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School of Rock Customer Service Score by Industry
School of Rock's Customer Service score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.
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School of Rock as an Employer
2.7/5
School of Rock has a 2.7/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
School of Rock scored a -30 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of School of Rock would recommend the brand to a friend. ENPS measures how likely School of Rock employees would recommend working at School of Rock to a friend.
Net Promoter Score
-30
NPS Score
| 29% | Promoters |
|---|---|
| 12% | Passive |
| 59% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
