-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
School of Visual Arts
Marketing or Exec? Claim Your Free Account
About School of Visual Arts' Brand
School of Visual Arts is a college of art and design located in New York City.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
2/5
Pricing
1.5/5
Customer Service
School of Visual Arts NPS
School of Visual Arts's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether School of Visual Arts's customers would recommend using the product based on a scale of -100 to 100.
School of Visual Arts Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
School of Visual Arts NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -100 | Jan 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
School of Visual Arts Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of School of Visual Arts users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
School of Visual Arts Product Quality
4/5
School of Visual Arts has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock School of Visual Arts' overall Product Quality score rated by its users and customers.
School of Visual Arts Product Information
School of Visual Arts’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.sva.edu/
Industry
Tech
Education
School of Visual Arts Pricing
School of Visual Arts ROI & Value For Money
2/5
School of Visual Arts has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock School of Visual Arts' overall ROI score rated by its users and customers.
School of Visual Arts Customer Satisfaction (CSAT)
School of Visual Arts Customer Satisfaction (CSAT) Score
100 / 100
School of Visual Arts has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
School of Visual Arts Customer Service
1.5/5
School of Visual Arts has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock School of Visual Arts' overall Customer Service score rated by its users and customers.
About School of Visual Arts's Customer Service
Address
New York City, NY 10010
Website
http://www.sva.edu/
Phone Number
(212) 592-2000
School of Visual Arts as an Employer
3.1/5
School of Visual Arts has a 3.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
School of Visual Arts scored a -100 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of School of Visual Arts would recommend the brand to a friend. ENPS measures how likely School of Visual Arts employees would recommend working at School of Visual Arts to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
