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NPS
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Brand Page
SchoolMint
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About SchoolMint's Brand
SchoolMint provides online enrollment management systems for schools and families to manage the admissions and communications process.
Brand at a Glance
66%
Customer Loyalty
3.2/5
Product Quality
2.8/5
Pricing
2.2/5
Customer Service
SchoolMint NPS
SchoolMint's Net Promoter Score (NPS) is a 0 with 45% Promoters, 10% Passives, and 45% Detractors. Net Promoter Score tracks whether SchoolMint's customers would recommend using the product based on a scale of -100 to 100.
SchoolMint Overall NPS
| 45% | Promoters |
|---|---|
| 10% | Passives |
| 45% | Detractors |
SchoolMint NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 42 | Aug 2020 | 42 |
Sep 2020 45 | Sep 2020 | 45 |
Mar 2021 37 | Mar 2021 | 37 |
Jun 2021 32 | Jun 2021 | 32 |
Nov 2021 26 | Nov 2021 | 26 |
Mar 2022 21 | Mar 2022 | 21 |
May 2023 12 | May 2023 | 12 |
Aug 2023 8 | Aug 2023 | 8 |
Nov 2023 3 | Nov 2023 | 3 |
Apr 2024 -1 | Apr 2024 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SchoolMint NPS by Usage
SchoolMint's NPS was rated the highest by customers who have used SchoolMint's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 16 | 1 to 2 Years | 16 |
2 to 5 Years 40 | 2 to 5 Years | 40 |
SchoolMint Customer Reviews
Out of the 2 SchoolMint customer reviews 0 were positive and 2 were constructive. SchoolMint customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
SchoolMint Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of SchoolMint users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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SchoolMint Customer Loyalty Score by Industry
SchoolMint's Customer Loyalty score was rated 82% by Education industry customers.
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SchoolMint Product Quality
3.2/5
SchoolMint has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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SchoolMint Product Information
SchoolMint serves markets in the United States. SchoolMint supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
SchoolMint’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Education industry rated SchoolMint's product the highest.
- Website
- https://schoolmint.com
- Company Size
- 11-50 Employees
Industry
Tech
Education
Languages Supported
English
Product Type
School Administration Software
School Management Software
Student Information System Software
Admissions Software
K-12 Software
Quick Insights into SchoolMint Product Quality
SchoolMint's Product Quality score was rated highest by customers who have used SchoolMint's products/services for 1 to 2 Years.
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Ranked SchoolMint Product Quality the Highest
SchoolMint Product Quality Score by Usage
SchoolMint's Product Quality score was rated 3.3 stars by customers who have used SchoolMint's products/services for 1 to 2 Years.
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SchoolMint Product Quality Score by Industry
SchoolMint's Product Quality score was rated 2 stars by Education industry customers.
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SchoolMint Pricing
SchoolMint ROI & Value For Money
2.8/5
SchoolMint has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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SchoolMint Pricing Plans
SchoolMint has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Who Uses SchoolMint?
Small Businesses
Medium Businesses
Quick Insights into SchoolMint ROI
SchoolMint's ROI score was rated highest by customers from the Education industry.
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Ranked SchoolMint ROI the Highest
SchoolMint ROI Score by Industry
SchoolMint's ROI score was rated 1.6 stars by Education industry customers.
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SchoolMint Customer Satisfaction (CSAT)
SchoolMint Customer Satisfaction (CSAT) Score
14 / 100
SchoolMint has an overall Customer Satisfaction score of 14 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
72%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SchoolMint Customer Service
2.2/5
SchoolMint has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About SchoolMint's Customer Service
Address
214 Jefferson St, Lafayette, LA 70501
Website
https://schoolmint.com
SchoolMint's Social Links
Quick Insights into SchoolMint Customer Service
SchoolMint's Customer Service score was rated highest by customers from the Education industry.
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Ranked SchoolMint Customer Service the Highest
SchoolMint Customer Service Score by Industry
SchoolMint's Customer Service score was rated 1.5 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
SchoolMint as an Employer
2.9/5
SchoolMint has a 2.9/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
SchoolMint scored a 0 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of SchoolMint would recommend the brand to a friend. ENPS measures how likely SchoolMint employees would recommend working at SchoolMint to a friend.
Net Promoter Score
0
NPS Score
| 45% | Promoters |
|---|---|
| 10% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 32% | Promoters |
|---|---|
| 9% | Passive |
| 59% | Detractors |
