-21
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Schoology
Marketing or Exec? Claim Your Free Account
About Schoology's Brand
We give educators all the tools they need to more easily personalize education and improve student outcomes.
Brand at a Glance
72%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
2.7/5
Customer Service
Schoology NPS
Schoology's Net Promoter Score (NPS) is a -21 with 31% Promoters, 17% Passives, and 52% Detractors. Net Promoter Score tracks whether Schoology's customers would recommend using the product based on a scale of -100 to 100.
Schoology Overall NPS
| 31% | Promoters |
|---|---|
| 17% | Passives |
| 52% | Detractors |
Schoology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -21 | Jan 2024 | -21 |
Feb 2024 -22 | Feb 2024 | -22 |
Apr 2024 -22 | Apr 2024 | -22 |
May 2024 -23 | May 2024 | -23 |
Sep 2024 -22 | Sep 2024 | -22 |
Nov 2024 -22 | Nov 2024 | -22 |
Jan 2025 -22 | Jan 2025 | -22 |
Feb 2025 -23 | Feb 2025 | -23 |
Apr 2025 -23 | Apr 2025 | -23 |
May 2025 -22 | May 2025 | -22 |
Oct 2025 -22 | Oct 2025 | -22 |
Jan 2026 -22 | Jan 2026 | -22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Schoology NPS by Gender
Male customers rated Schoology's NPS 6 points higher than Female customers.
Male
-36
Schoology's NPS was rated -36 by Male customers on Comparably.
23%
Promoters
18%
Passives
59%
Detractors
Female
-42
Schoology's NPS was rated -42 by Female customers on Comparably.
23%
Promoters
12%
Passives
65%
Detractors
Schoology NPS by Ethnicity
Schoology's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -28 | Caucasian | -28 |
Asian or Pacific Islander -60 | Asian or Pacific Islander | -60 |
Other -67 | Other | -67 |
Schoology NPS by Age
Schoology's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Schoology NPS by Usage
Schoology's NPS was rated the highest by customers who have used Schoology's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -25 | Less than 1 Year | -25 |
1 to 2 Years -1 | 1 to 2 Years | -1 |
2 to 5 Years -40 | 2 to 5 Years | -40 |
5 to 10 Years -10 | 5 to 10 Years | -10 |
Over 10 Years -55 | Over 10 Years | -55 |
Schoology Customer Reviews
Out of the 9 Schoology customer reviews 4 were positive and 5 were constructive. Schoology customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Schoology Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Schoology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Schoology Customer Loyalty Score by Gender
Male customers rated Schoology's Customer Loyalty score 8% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Schoology.
Male
79%
Yes
Female
71%
Yes
Schoology Customer Loyalty Score by Ethnicity
Schoology's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Schoology.
75
out of 100
Caucasian
82
out of 100
Asian or Pacific Islander
76
out of 100
Other
Schoology Customer Loyalty Score by Age
Schoology's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Schoology.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 74% | 18-25 | 74% |
31-35 64% | 31-35 | 64% |
36-40 87% | 36-40 | 87% |
41-45 70% | 41-45 | 70% |
46-50 85% | 46-50 | 85% |
51-55 78% | 51-55 | 78% |
Schoology Customer Loyalty Score by Usage
Schoology's Customer Loyalty score was rated the highest by customers who have used Schoology's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Schoology Customer Loyalty Score by Industry
Schoology's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Schoology Product Quality
3/5
Schoology has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Schoology's overall Product Quality score rated by its users and customers.
Schoology Product Information
Schoology serves markets in the United States, Asia, Europe, Japan, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Schoology supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Schoology’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Schoology's product the highest. Reviewers from the Tech industry rated Schoology the lowest at 2.5.
- Website
- http://www.schoology.com
- Company Size
- 51-200 Employees
Industry
Tech
Education
Enterprise
SaaS
Social
Languages Supported
English
French
Portuguese
Spanish
Japanese
Product Type
Communication Software
Learning Management System (LMS) Software
School Administration Software
School Management Software
Classroom Management Software
K-12 Software
Quick Insights into Schoology Product Quality
Schoology's Product Quality score was rated highest by customers who have used Schoology's products/services for 1 to 2 Years, and rated lowest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Schoology's Product Quality.
Ranked Schoology Product Quality the Highest
Ranked Schoology Product Quality the Lowest
Schoology Product Quality Score by Gender
Female customers rated Schoology's Product Quality score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Schoology.
Male
2.4/5
Female
2.5/5
Schoology Product Quality Score by Ethnicity
Schoology's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Schoology.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Asian or Pacific Islander 1.8 | Asian or Pacific Islander | 1.8 |
Other 2 | Other | 2 |
Schoology Product Quality Score by Age
Schoology's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Schoology.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.4 | 18-25 | 2.4 |
31-35 2.7 | 31-35 | 2.7 |
36-40 2.6 | 36-40 | 2.6 |
41-45 1.8 | 41-45 | 1.8 |
46-50 2.4 | 46-50 | 2.4 |
51-55 2.7 | 51-55 | 2.7 |
Schoology Product Quality Score by Usage
Schoology's Product Quality score was rated the highest by customers who have used Schoology's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Schoology Product Quality Score by Industry
Schoology's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Schoology Pricing
Schoology ROI & Value For Money
3/5
Schoology has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Schoology's overall ROI score rated by its users and customers.
Schoology Pricing Plans
Schoology has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Tech industry think that they had the lowest ROI from Schoology.
Who Uses Schoology?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Schoology ROI
Schoology's ROI score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked Schoology's ROI score.
Ranked Schoology ROI the Highest
Ranked Schoology ROI the Lowest
Schoology ROI Score by Gender
Schoology's ROI score was rated 2.4 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Schoology.
Male
2.4/5
Female
2.4/5
Schoology ROI Score by Ethnicity
Schoology's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Schoology.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Asian or Pacific Islander 1.9 | Asian or Pacific Islander | 1.9 |
Other 2.1 | Other | 2.1 |
Schoology ROI Score by Age
Schoology's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Schoology.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.2 | 18-25 | 2.2 |
31-35 2.5 | 31-35 | 2.5 |
36-40 2.1 | 36-40 | 2.1 |
41-45 1.7 | 41-45 | 1.7 |
46-50 2.8 | 46-50 | 2.8 |
51-55 2.5 | 51-55 | 2.5 |
Schoology ROI Score by Usage
Schoology's ROI score was rated the highest by customers who have used Schoology's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Schoology ROI Score by Industry
Schoology's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Schoology Customer Satisfaction (CSAT)
Schoology Customer Satisfaction (CSAT) Score
34 / 100
Schoology has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
23%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
19%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Schoology Customer Satisfaction
Schoology's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by customers who have used Schoology's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Schoology's Customer Satisfaction.
Ranked Schoology Customer Satisfaction the Highest
Ranked Schoology Customer Satisfaction the Lowest
Schoology Customer Satisfaction Score by Gender
Male customers rated Schoology's Customer Satisfaction score 14 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Schoology.
36 / 100
MaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 27% | |
Neither Satisfied nor Dissatisfied | 18% | |
Dissatisfied | 9% | |
Very Dissatisfied | 37% |
22 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 31% | |
Dissatisfied | 12% | |
Very Dissatisfied | 35% |
Schoology Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Schoology's Customer Satisfaction (CSAT) score was rated 37% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Schoology.
37 / 100
Very Satisfied
21%
Satisfied
16%
Neither Satisfied nor Dissatisfied
26%
Dissatisfied
11%
Very Dissatisfied
26%
CSAT according to Other
Schoology's Customer Satisfaction (CSAT) score was rated 7% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Schoology.
7 / 100
Very Satisfied
0%
Satisfied
7%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
28%
Very Dissatisfied
36%
Schoology Customer Satisfaction Score by Age
Schoology's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Schoology.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 25% | |||||||||||||||
| 36-40 | 33% |
Schoology Customer Satisfaction Score by Usage
Schoology's Customer Satisfaction score was rated the highest by customers who have used Schoology's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Schoology Customer Satisfaction Score by Industry
Schoology's Customer Satisfaction score was rated 33 points by both Education and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Schoology Customer Satisfaction Score by Industry",
"text": "Schoology's Customer Satisfaction score was rated 33 points by both Education and Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Schoology's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Education",
"groupId": 515,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Schoology's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
}
]
}Schoology Customer Service
2.7/5
Schoology has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Schoology's overall Customer Service score rated by its users and customers.
About Schoology's Customer Service
Address
2 Penn Plaza, 10th Floor, New York City, NY 10121
Website
http://www.schoology.com
Phone Number
(212) 213-8333
Quick Insights into Schoology Customer Service
Schoology's Customer Service score was rated highest by customers ages 51-55, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Schoology's Customer Service score.
Ranked Schoology Customer Service the Highest
Ranked Schoology Customer Service the Lowest
Schoology Customer Service Score by Gender
Female customers rated Schoology's Customer Service score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Schoology.
Male
2/5
Female
2.4/5
Schoology Customer Service Score by Ethnicity
Schoology's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Schoology.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Asian or Pacific Islander 1.9 | Asian or Pacific Islander | 1.9 |
Other 1.9 | Other | 1.9 |
Schoology Customer Service Score by Age
Schoology's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Schoology.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.1 | 18-25 | 2.1 |
31-35 2.3 | 31-35 | 2.3 |
36-40 1.8 | 36-40 | 1.8 |
41-45 2 | 41-45 | 2 |
46-50 2.2 | 46-50 | 2.2 |
51-55 2.9 | 51-55 | 2.9 |
Schoology Customer Service Score by Usage
Schoology's Customer Service score was rated the highest by customers who have used Schoology's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Schoology Customer Service Score by Industry
Schoology's Customer Service score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Schoology as an Employer
2.8/5
Schoology has a 2.8/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Schoology scored a -21 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of Schoology would recommend the brand to a friend. ENPS measures how likely Schoology employees would recommend working at Schoology to a friend.
Net Promoter Score
-21
NPS Score
| 31% | Promoters |
|---|---|
| 17% | Passive |
| 52% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 35% | Promoters |
|---|---|
| 0% | Passive |
| 65% | Detractors |
